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Customer Service Technician
il y a 1 semaine
Your role
The Customer Operations Technician (COT) is responsible for the day-to-day monitoring of network and critical facility infrastructure. The COT is responsible for providing customer service support to all internal and external customers and will assist the Technical Operation teams to ensure 100% uptime of all customer and critical infrastructure.
You will also support all customer demands including remote hands support such as: racking and stacking network devices, cabling, terminating, testing, labelling and troubleshooting of copper and fibre optic homeruns and cross-connects while responding to Technical Support Requests within the agreed Service Level Agreement time frame. And carry out daily tasks for and on behalf of customers at one or multiple sites, in a correct and timely manner and as agreed.
What you'll need
Vocational level qualification, graduated in a technical field (qualified electricians are a distinct advantage). 1-3 years experience as a technician in Telco, IT or DC background (preferred but not essential). Experience in a client facing data center or technical experience in a customer service oriented organization is preferred. Proficient administrative skills in Microsoft Office. ITIL and/or Service Now. Proficient knowledge of installation, testing and administrating of network connections (copper and fibre) on campus including activation of connections. Having a valid driver's license (category B) is required.