C004359 Interim Configuration Manager
il y a 5 jours
Deadline Date: Thursday 18 September 2025Requirement: Interim Configuration ManagerLocation: Brussels, BEFull Time On-Site: YesTime On-Site: 100%Total Scope of the request (hours): 532Required Start Date: 27 October 2025End Contract Date: 31 December 2025 Required Security Clearance: NATO SECRETDuties & Role: Deliver daily configuration and patch management services Maintain and update the CMDB in collaboration with SMC team Document configuration changes in designs, work packages, security specs, and technical diagrams Ensure NATO/industry naming conventions are applied throughout the CSU Support and possibly deputize for Change Manager and Transition Manager as needed Organize and lead configuration-related coordination meetings (, CAB, delivery panels) Generate and present reports on configuration compliance and service performance Ideal Interim Profile Confident and systematic; can work independently and proactively Comfortable managing technical documentation and working with multinational teams Ready to handle backup roles (Change Manager, Transition Manager) as needed Strong communication and coordination skills for both technical and process stakeholders Must be able to work primarily on-site in Brussels (limited telework) Specific Working Conditions: Working physically on-site is required to perform most daily activities. There is a limited possibility for remote work ( 1 day/week). RequirementsSkill, Knowledge & Experience: The candidate must have a currently active NATO SECRET security clearance Higher vocational education with 3 years post-related experience 2+ years of hands-on Configuration Management experience Strong experience in ITSM environments, including configuration and change tools Background working with infrastructure projects or service delivery organizations Familiarity with secure/classified environments is a plus Configuration Management: Strong understanding of configuration item (CI) lifecycle: identification, classification, control, auditing, and reporting Experience with CMDB population, maintenance, and compliance Familiar with NATO and industry-standard naming conventions Able to manage configuration documentation, versioning, and patch lifecycle data IT Service Management (ITSM) Tools: Proficiency in BMC Remedy ITSM Suite or similar tools Comfortable working with service management data, reporting tools (, Power BI, Smart Reporting), and process automation Change and Transition Support: Able to work closely with Change Manager to organize and lead CAB meetings Provides backup for Service Transition Manager (, delivery panels, proposal meetings) Data & Technical Understanding: Basic to intermediate skills in data modeling and structuring Familiarity with database platforms (, MS SQL, Oracle) Experienced in interpreting and documenting complex IT environments ITIL Process Knowledge: Solid understanding of ITIL v3/v4, especially in Change, Configuration, and Service Transition areas ITIL v3 or v4 Foundation certification is required (Desirable) Additional ITIL certifications or courses on configuration/transition Required Knowledge Knowledge of end-to-end configuration management and patch planning practices Strategic contribution to CM policies and documentation Understanding of ISO/IEC standards (, ISO 9000, 20000, 27000) is a plus Knowledge of NATO-specific documentation and naming standards (can be learned on the job) Knowledge of reporting, compliance tracking, and corrective action planning
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