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IT Technical Support Specialist

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Bruxelles, Région de Bruxelles, Belgique Spektrum Temps plein

Spektrum have a wide range of exciting opportunities in several global locations.

We are always looking to add great new talent to our team and look forward to hearing from you.

Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We are looking for personnel to join our team and support key client projects.

Who we are supporting 

The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO's member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium.

The NCIA provides a wide range of services, including:

  • Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATO's communication networks and information systems against cyber threats.
  • Command and Control Systems: The NCIA develops and maintains the systems used by NATO's military commanders to plan and execute operations.
  • Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.
  • Electronic Warfare: The NCIA provides electronic warfare services to support NATO's mission to detect, deny, and defeat threats to its communication networks.
  • Information Management: The NCIA manages NATO's information technology infrastructure, including its databases, applications, and servers.

Overall, the NCIA plays a critical role in ensuring the security and effectiveness of NATO's communication and information technology capabilities.

The program

Assistance and Advisory Service (AAS)

The NATO Communications and Information Agency (NCI Agency) is NATO's principal C3 capability deliverer and CIS service provider. It provides, maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV, and, when required, stand together in the face of attack under Article V.

To provide these critical services, in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance-engaged workforce. The NCI Agency workforce strategically consists of three major categorise's: NATO International Civilians (NIC)'s, Military (Mil), and Interim Workforce Consultants (IWC)'s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.

Role Background

NCIA – CSU BRU

To strengthen the Alliance through connecting its forces, the NCI Agency delivers secure, coherent, cost effective and interoperable communications and information systems in support of consultation, command & control and enabling intelligence, surveillance and reconnaissance capabilities, for NATO, where and when required. It includes IT support to the Alliances' business processes (to include provision of IT shared services) to the NATO HQ, the Command Structure and NATO Agencies.

The Directorate of CIS Support Units (DCSU) is responsible to manage, deliver and maintain assigned Communications and Information System (CIS) products and services for the Agency's customers including NATOHeadquarters (NHQ), the NATO  Command Structure (NCS), NATO Force Structure (NFS), Nations and internal Agency users. DCSU provides liaison, planning and coordinating functions for Alliance Missions, Operations and Exercises. Services are delivered in coordination with the Enterprise Service Operations Centre (ESOC) and Agency Service Lines/Service Centres under the Enterprise Service Delivery Model (ESDM). NCI Agency CIS Support Unit (CSU) Brussels, located in Brussels (BEL) is the primary Information, Communicationsand Technology (ICT) service provider for 24/7 support to the Secretary General, the  International Staff (IS), the International Military Staff (IMS) and other Customers inthe NATO Headquarters in Brussels. CSU Brussels enables  end-to-end CIS services as it installs, operates, maintains and supports the full range of CIS capabilities during peacetime, crisis and war throughout its allocated Area of Responsibility (AOR) and as otherwise directed.

Role Duties and Responsibilities

  • Provide first and second level support of end-user ICT assets;
  • Conducts equipment testing to and from the supply line, documents serviceability status;
  • Perform staging of all end user devices using the Microsoft Configuration Manager system (MCM) and relevant toolsets;
  • Updating inventory databases;
  • Perform the enrolment or handout of all staged devices to the end user;
  • Investigates and resolves technical issues in a systematic approach;
  • Maintains sound knowledge on implemented technologies;

Essential Skills and Experience

  • Have a good knowledge of IT administration tools used in ICT Service Management (e.g. Microsoft Configuration Manager);
  • Be knowledgeable in recent and current Windows operating systems and common Windows desktop applications, such as MS Office and Adobe;
  • Have a good working knowledge of IT hardware and auxiliary computer equipment;
  • Have a broad knowledge of computer network technology in a Microsoft Windows environment.

Desirable Skills and Experience

  • Microsoft Certified Desktop Support Technician (MCDST) Certification;
  • ITIL Certified in Service Operations;
  • Prior experience of working in an international environment comprising both military and civilian elements.

Education

  • Higher vocational training in a relevant discipline with 2 years post-related experience, or a secondary educational qualification with 4 years post-related experience;

Working Location

  • Brussels, Belgium

Working Policy

  • On-Site

Travel

  • Some travel to other NATO sites may be required

Security Clearance

  • Valid National or NATO Secret personal security clearance

We never know what new opportunities might be just over the horizon. If this opportunity isn't for you please feel free to send us your resume anyway and be the first to know if something suitable for your skills and experience comes up.