Technicien Frigoriste Help Line

il y a 2 semaines


MolenbeekSaintJean, Région de Bruxelles, Belgique Accent Temps plein
de l'entreprise
Dans le cadre du recrutement pour une entreprise internationale spécialisée dans la vente d'équipements pour cuisines professionnelles, nous recherchons un Technicien Help Line pour intégrer une société leader sur le marché européen.

Cette société familiale dynamique réalise un chiffre d'affaires annuel de plus de 60 millions d'euros et dispose d'un réseau de distributeurs dans plus de 50 pays. Elle cherche à renforcer son équipe pour continuer à offrir un service technique de qualité à ses clients et partenaires.Description de l'emploi
En tant que Technicien Help Line, vous serez responsable de l'assistance technique à distance pour garantir la satisfaction des clients et des revendeurs. Vous fournirez des informations techniques et résoudrez des problématiques en lien avec les produits de l'entreprise, tout en maintenant des standards de qualité élevés.

Description du poste :

- Fournir des informations techniques par téléphone et par e-mail.
- Apporter un support technique aux revendeurs, y compris sur site pour résoudre des problèmes techniques spécifiques chez leurs clients.
- Organiser et dispenser des formations techniques pour les revendeurs.
- Effectuer des réparations en atelier.
- Réaliser des contrôles qualité sur de nouveaux produits potentiels.
- Assurer le suivi des dossiers en cours avec les fournisseurs.
- Participer à des événements commerciaux, comme des foires.
- Améliorer vos connaissances techniques en participant à des formations internes et externes.Exigences du poste
Profil recherché :
- Formation technique (froid et/ou chaud) et expérience dans le dépannage frigorifique et d'équipements de cuisines professionnelles.
- Connaissances en électricité et gaz.
- Expérience dans les domaines de la cuisson, du lavage et de la préparation alimentaire.
- Excellentes compétences en communication orale et écrite.
- Maîtrise du français, de l'anglais et du néerlandais. La connaissance de l'allemand est un atout.
- Bonne maîtrise des outils informatiques.
- Idéalement, un profil avec une expérience en réfrigération qui pourrait être formé davantage.Arbeidsvoorwaarden
- Un contrat à durée indéterminée après la période d'essai.
- Un package salarial compétitif en fonction de votre expérience et de vos qualifications.
- Un programme de formation complet pour approfondir et maintenir vos compétences techniques.
- Un environnement de travail qui valorise l'épanouissement professionnel et personnel des collaborateurs.
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