German and Czech Speaking Service Coordinator

We are a leading company in the automobile industry, known for delivering high-quality service and innovative solutions. Our Ghent office plays a pivotal role in managing service operations across Europe, particularly focusing on customer relations in German- and Czech-speaking markets. As we continue to expand, we are looking for driven individuals to help us maintain our high standards of customer care and service excellence.Job Overview:As a Service Coordinator, you will be the vital link between our customers, dealerships, and service teams. Your primary responsibility is to manage customer service inquiries and requests from German- and Czech-speaking markets. You will coordinate services, resolve issues, and ensure that every interaction reflects our commitment to outstanding service.This is a hybrid position, offering the benefit of 2 days in the office in Ghent and 3 days working remotely, providing you with the flexibility to balance professional and personal life while still fostering team collaboration and in-office support.Key Responsibilities: Serve as the primary point of contact for customers from German- and Czech-speaking regions, handling service inquiries, requests, and complaints professionally and efficiently. Coordinate service appointments, repairs, and maintenance schedules between customers and dealerships. Ensure smooth and timely communication between customers, technical teams, and service departments. Manage and track the service workflow, ensuring all requests are logged, updated, and completed within the set timelines. Proactively follow up with customers to confirm satisfaction with the services provided. Resolve customer concerns by coordinating with internal teams and escalating issues when necessary. Provide customers with regular updates on the status of their service requests. Maintain accurate records of customer interactions, services performed, and follow-up actions in our CRM system. Contribute to process improvements by providing feedback from customer interactions to internal teams. Requirements: Fluency in German and Czech (both written and spoken) is essential. Previous experience in customer service, service coordination, or a similar role is highly desirable. Strong communication and interpersonal skills, with the ability to manage customer relationships and resolve issues effectively. Experience or interest in the automotive industry is a plus, but not required. Ability to work efficiently in a fast-paced, high-pressure environment with a focus on customer satisfaction. Proficiency in CRM systems and basic software tools (Microsoft Office: Word, Excel, Outlook). Detail-oriented, highly organized, and able to manage multiple tasks simultaneously. What We Offer: Hybrid work model: Enjoy the flexibility of working 2 days in the office and 3 days remotely, allowing for a healthy work-life balance. Relocation package: We offer relocation assistance, including accommodation in Ghent, for candidates moving from abroad. Competitive salary package with clear career progression opportunities within a fast-growing international company. Comprehensive benefits, including health and life insurance, to support your well-being. Continuous professional development and training opportunities to help you grow within the company. A supportive and dynamic work environment, with a focus on teamwork and career advancement. Regular team-building activities and a vibrant, multicultural team culture. Why Join Us?This is a unique opportunity to grow your career in the automotive industry, while utilizing your German and Czech language skills in a critical role. As part of our team, you’ll enjoy the benefits of a hybrid work setup, career growth opportunities, and the chance to be part of a dynamic, international company. Plus, you'll get to live and work in Ghent, Belgium, a city known for its rich history, culture, and quality of life.