Customer service German+ English and French or Dutch

il y a 3 semaines

Ghent, Belgique Hays Temps plein

Your New Company Our client, the Volvo Group, is at the core of modern society. They are looking for people who want to use their expertise to shape sustainable transport and infrastructure solutions. You will join Volvo Action Service (VAS), a department that supports Volvo Group customers across Europe whenever one of their vehicles has a problem, managing the entire process from the initial call to the final invoice. Great customer service is at the heart of their operation, with a proactive approach to getting vehicles back on the road as quickly and smoothly as possible. The team is diverse, speaks 21 different languages, and is passionate about providing the best possible customer experience. Your New Role As a Customer Relations Specialist, you will be responsible for the entire process of a customer or dealer complaint. You will take full ownership of the case, from the moment it is received until it is completely resolved. You will act as the central point of contact between all relevant parties, including customers, dealers, and internal departments. Your role is crucial in ensuring a smooth and timely resolution for every issue. What You Will Do: Complaint Management: Own the full process of a customer or dealer complaint. Investigation: Investigate what happened and act as a liaison between all relevant parties. Problem-Solving: Drive the conversation forward to resolve problems in a timely manner. Financial Resolution: Conclude the complaint by assigning responsibility and securing any financial resolutions. Continuous Improvement: Contribute to the company's continuous improvement by sharing relevant feedback with internal teams and other stakeholders to improve future performance. Your Profile Problem-Solver: You are a proactive problem-solver with the ability to see the bigger picture. You enjoy negotiating resolutions between parties with different perspectives. Customer-Focused: You are customer-centric and always strive for the best possible service and solution. Communicator: You are a confident communicator who can adapt your style to make every customer feel heard and supported. Organized: You are well-organized and detail-oriented, and you are comfortable working towards deadlines and targets. Team Player: You enjoy working in a team and supporting your colleagues. Languages: You are fluent in both spoken and written German and French. What You Will Get In Return Salary & Benefits: A competitive salary with meal vouchers, transport costs, and more. Flexibility: Fully flexible working hours and a good work-life balance. Development: Opportunities to grow within the company, with access to well-being services and an on-site restaurant. International Environment: You will work in an international setting and collaborate with colleagues from all over the world.

  • Customer service German+ English and French or Dutch

    il y a 1 semaine

    Ghent, Belgique Hays Temps plein

    Your New CompanyOur client, the Volvo Group, is at the core of modern society. They are looking for people who want to use their expertise to shape sustainable transport and infrastructure solutions. You will join Volvo Action Service (VAS), a department that supports Volvo Group customers across Europe whenever one of their vehicles has a problem, managing...

  • German and Czech Speaking Service Coordinator

    il y a 2 semaines

    Ghent, Belgique Cross Border Talents Temps plein

    We are a leading company in the automobile industry, known for delivering high-quality service and innovative solutions. Our Ghent office plays a pivotal role in managing service operations across Europe, particularly focusing on customer relations in German- and Czech-speaking markets. As we continue to expand, we are looking for driven individuals to help...

  • Customer Service Agent

    il y a 4 jours

    Ghent, Belgique Unifiedpost Group Temps plein

    About the jobMissionAs a Service Desk Agent, your goal is to ensure that every customer receives outstanding support and quick, effective solutions. You are passionate about service and have strong communication skills. As part of the Support team, you will become an expert in Banqups digital products and services, assisting customers with SaaS, finance, and...

  • German & Lithuanian Speaking Service Coordinator

    il y a 2 semaines

    Ghent, Belgique Cross Border Talents Temps plein

    Are you a driven professional with excellent communication skills and a passion for customer service? Are you fluent in German and Lithuanian? If you're looking for a dynamic role with the flexibility to work both remotely and in the office, this opportunity is perfect for you! We are seeking a Service Coordinator to join our team in Ghent, Belgium, where...

  • Customer Support Specialist

    il y a 5 jours

    Ghent, Belgique Cross Border Talents Temps plein

    Tired of grey skies? Live and work in sunny Greece! Were hiring Dutch-speaking Customer Support Specialists Live in Greece, Work Remotely! (Relocation Package Included) Join our international team as a Dutch-speaking Customer Support Specialist and live in Greece, working remotely while enjoying beautiful beaches, delicious local food, and rich history....

  • French Speaker

    il y a 2 semaines

    Ghent, Belgique Cross Border Talents Temps plein

    Support customers by day, explore Lisbon by night your Mediterranean life starts here! Do you have C2-level French and are ready for a new adventure under the Portuguese sun? Were looking for enthusiastic and solution-oriented Customer Service Specialists to join our international team on-site in Lisbon. Whether its answering a call with a smile or solving a...

  • Multilingual Content Specialist, Hospitality

    il y a 2 semaines

    Ghent, Belgique Lightspeed Temps plein

    Lightspeed is looking for a proactive, multilingual content writer with native-level fluency in at least two of the following languages: Dutch, French or German. As a key member of Lightspeed’s dynamic in-house content team, you’ll deliver content for a range of projects on multiple channels. You’ll be the go-to expert on Lightspeed’s suite of...

  • French Speaker

    il y a 4 jours

    Ghent, Belgique Cross Border Talents Temps plein

    Tired of grey skies in Belgium? Live and work in sunny Greece! Were hiring French-speaking Customer Support Specialists Live in Greece, Work Remotely! (Relocation Package Included) Join our international team as a French-speaking Customer Support Specialist and live in Greece, working remotely while enjoying beautiful beaches, delicious local food, and rich...

  • Technical Sales Representative

    il y a 4 jours

    Ghent, Belgique Ecolab Temps plein

    JOB DESCRIPTION Nalco Water, for its "heavy" division, works with clients in the metallurgy industry, particularly to efficiently manage water use and improve operational processes at its clients' sites.MissionYour role will be to develop our industrial water treatment activities (primarily in the metallurgy sector): you will provide technical and commercial...

  • Product Marketing Manager

    il y a 2 semaines

    Ghent, Belgique Lightspeed Temps plein

    Hi there! Thanks for stopping by 👋The Product Marketing team at Lightspeed is seeking a creative, results-oriented Product Marketing Manager, Hospitality to accelerate growth of the Lightspeed Restaurant product in EMEA (Germany focused). Reporting to the Senior Manager, Hospitality PMM and working closely with other Hospitality PMMs based in EMEA and...