Floor manager 35h

Company Description& Other Stories offers fashion-loving women a wide range of shoes, bags, accessories, beauty and ready-to-wear – all equally important for the whole look. We inspire women to create their own personal style and expression. Our ateliers design diverse collections with great attention to detail and quality, always with modern femininity in mind. Learn more about & Other Stories .Inclusion & Diversity At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people who share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, what we perceive as possible and how we choose to relate to our colleagues and customers all over the world, therefore all diversity dimensions are taken into consideration in our recruitment process. Job DescriptionAs the Floor Manager, you play a crucial role in building great customer experiences that not only elevate store sales but deliver an inspiring and inviting atmosphere. With a dedicated team by your side, you'll take the lead in delivering exceptional service and operational excellence. Through your team, you'll weave together a shopping journey that's genuine, personalised and always welcoming.Key Responsibilities: Offering customers a high level of service through styling advice, product knowledge and store experienceAnalysing selling information and working with the store manager to maximise the sales performance of your department/ concessionLeading a team of sales assistants to achieve excellent standards of serviceSupporting recruitment and ensuring induction and training of new starters is carried outAssisting the Store Manager/ Concession Manager in identifying future talents and putting together development plans to support their progressionOverseeing store operations Being a brand ambassador and providing the best experience for our customersStepping into the role of Store Manager/ Concession Manager in their absenceQualificationsFor the role of Floor Manager, we seek individuals who embody the spirit of Teamwork, Entrepreneurship and Constant Improvement, fostering an environment of collaboration and shared achievements. Your optimistic outlook and flexibility in adapting to evolving circumstances and customer preferences are key attributes we value. You have the ability to take independent initiative, addressing business and customer demands with both efficiency and effectiveness.What You Need to Succeed: KnowledgeYou understand what makes a great customer experiencePrior retail or customer-facing experienceFluent in English & Dutch language(s)MotivationYou enjoy creating a positive work environment and leading a teamYou are results-focused & enjoy multitaskingYou enjoy developing yourself & othersBehaviourYou contribute to building a well-functioning team and embrace different points of viewYou stay up to date with the latest trends/customer needs/competitor activity and put forward ideas on how to maximise selling and the customer experienceYou support others to grow by giving constructive feedbackYou are self-aware, understand that actions have consequences and are respectful and non-judgemental in your interactionsYou take initiative and personal responsibility for achieving set tasks and providing our customers with a great experienceYou are able to prioritise efficiently and adapt to sudden changesYou communicate clearly & concisely, actively listening to other perspectivesYou see opportunities to improve everyday processesPast Achievements Experience in driving sales through othersAdditional InformationThis is a full-time position with a contract of 35 hours a week. Apply by uploading your CV in English as soon as possible, but no later than the . Due to data policies, we only accept applications through our career page.Benefits: We offer all our employees attractive benefits with extensive development opportunities. All our employees receive a 25% staff discount, usable on all our H&M Group brands in stores and online. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program . In addition to this, Belgium-based colleagues also receive: A 25% personal discount on all H&M Group brands,A 13th month bonus,Holiday payA HIP program (retirement bonus).The possibility of taking restaurant vouchers70% coverage of public transport,Benefits at workTraining