Insurance Claims Team Leader

Who we are:We’re Qover, a leading insurtech scale-up that has raised $70 million.With an international team of 140+ colleagues based in Brussels, we help companies orchestrate digital embedded insurance experiences. Since Qover was founded in 2016, our co-founders had a clear vision of the future of insurance: it must be simple, transparent and accessible across borders – a global safety net 🌍 We’re well on our way to building that safety net, with a platform that protects millions of users across 32 European countries. We work with top brands like Revolut, Mastercard, BMW, Volvo, Canyon, Monzo and many others.Visit for more about what we do Your Job : Are you ready to lead from the front and make waves in the world of digital insurance? At Qover, we’re on a mission to redefine insurance through technology — and we’re looking for a Claims Team Leader who’s as passionate about people as they are about process.Join us at the heart of a fast-paced, high-growth Insurtech scale-up where agility, innovation and ownership are part of our daily DNA.🧩 What you’ll be doing🛠️ Drive the Day-to-Day●      Keep the claims engine running smoothly — monitor daily operations and ensure claims are handled like clockwork.●      Support your team with technical expertise and decision-making guidance.●      Review, approve, and quality-check claims, ensuring fairness and consistency.●      Allocate workloads, balance priorities, and ensure we’re always meeting our SLAs & KPIs.💪 Lead, Motivate, and Elevate●      Coach and energize your team to be their best — every single day.●      Create a high-performing, feedback-rich culture where people grow and thrive.●      Run impactful 1:1s and team check-ins.●      Spot talent gaps and shape development plans.●      Help us hire and onboard the next generation of claims talent.🔍 Always Improving●      Bring a continuous improvement mindset — whether it’s a new way to do things or a bold idea to enhance customer or partner experience.●      Contribute to key transformation projects that reshape how we operate.●      Be a voice of innovation in the claims space.🤝 Be the Connector●      Represent your team across the business and with external stakeholders — from risk carriers to auditors and partners.●      Keep leadership in the loop on what’s working, what’s not, and what’s next.🧠 About You●      You're a natural leader with a knack for bringing out the best in others.●      You believe in taking ownership and stepping up when others might step back.●      You’re pragmatic, hands-on, and you thrive in a lean, fast-moving environment.●      You know how to juggle priorities and adapt with a smile.●      Change excites you — because you're the one who drives it.✅ What You Bring●      5+ years of experience in insurance (carrier, broker, MGA or TPA)●      Hands-on experience in claims handling and people management●      Fluent English (bonus points for other European languages)●      Solid digital literacy – especially with Google Workspace●      A sharp eye for detail and a cool head under pressureWhat’s in it for you:●        A flexible work environment: up to three days remote per week and the ability to work from anywhere one month per year●        28 days off (8 extra days on top of the 20 legal days)●        A nice working space in a great location in Brussels: Qover-dedicated space at WeWork (Rue du Commerce 31) with a large terrace to enjoy team events●        A positive company culture that values teamwork and taking initiative but also having fun, with regular social events ●        A collaborative and communal environment where everyone is welcomed, valued and accepted regardless of their nationality, gender, age, sexual orientation, disability, philosophical or political views, etc.●        The chance to work among entrepreneurial people, giving you the opportunity to learn and have a real impact at one of Europe’s fastest-growing insurtechs