Agency Manager

About usFounded in 1950, our client is the pioneer of premium, all-inclusive holidays. Over the past 75 years, they have consistently innovated and now operate nearly 80 ski and sun resorts across Europe, Asia, Africa, the Americas, and the Caribbean, as well as the 'Club Med 2' cruise ship. They provide a unique All Inclusive holiday experience, offering our guests an upscale, friendly, and multicultural environment in our resorts.Their success is driven by our commitment to exceeding customer expectations and creating unforgettable experiences.Their management structure separates Resorts from Markets. In this role, you will be part of the EAF Markets division, which oversees sales in Europe, Africa, and France across more than ten countries.About the agencyAt their Antwerp agency, you’ll be part of a global brand while enjoying a local, close-knit team atmosphere. Expect a friendly, fast-paced environment where your work truly makes a difference in shaping unforgettable guest experiences worldwide.The role For their agency in Antwerp, they are looking for a Travel Agency Manager.As a brand ambassador, the Travel Agency Manager is the local representative of the company's strategy. They contribute to the Group's growth by developing team performance and skills while ensuring excellence in customer care. Main Responsibilities1. Manage and Develop the Team’s SkillsEmbody and convey the Group and Business Unit strategy Set quantitative and qualitative goals while uniting the team around them Ensure team organization and compliance with processes to maintain smooth operations Plan and lead regular managerial routines (performance and development reviews, team meetings, one-on-one coaching sessions...) Coach team members in their professional development Identify strengths, areas for improvement, and motivation levels, and provide constructive feedback to promote cohesion and cooperation 2. Drive Commercial PerformanceGrow the agency’s omnichannel sales by attracting and retaining clients through personalized travel experiences Monitor commercial performance using key indicators and available tools Support the team in reaching sales targets by promoting destinations, products, and the group's experience Build and maintain a local network and increase brand awareness as a local ambassador by participating in the area's business life Organize sales events to retain existing clients and attract new ones 3. Be a Key Player in Customer CareEstablish a personalized and long-lasting relationship with each client, providing proactive support throughout the sales process Ensure client follow-up and satisfaction Guarantee compliance with operational standards Monitor qualitative customer service indicators to achieve excellence and adjust action plans accordingly Handle and resolve disputes by making appropriate decisions within the defined framework 4. Oversee Agency OperationsHuman Resources ManagementManage the agency's schedules in accordance with working time regulations and national planning directives  Participate in recruiting team members  Ensure compliance with HR policies, procedures, and managerial practices  Respect budgetary constraints and operational spending rules  Oversee cash registers and bank deposits  Administrative and Financial ManagementRespect budgetary constraints and operational spending rules Oversee cash registers and bank deposits Facility ManagementEnsure proper maintenance of the boutique in collaboration with the relevant departments Profile and SkillsIn-depth knowledge of the travel and tourism industry Strong sales and negotiation skills, with analytical ability Digital proficiency and command of quality & training business tools Leadership qualities Excellent organizational skills Strong interpersonal skills and a team-oriented mindset Assertiveness and excellent teaching ability Good command of EnglishWhy Join Our client?They are guided by five core values: kindness, multiculturalism, responsibility, freedom, and pioneering spirit. Their team members around the world share a unique mindset – a combination of professionalism and celebration that makes life here so special.If you are open-minded, a team player, and have an entrepreneurial mindset, we invite you to apply and become part of the their journey.