Manager - Cloud Solution Architecture - Security

OverviewThe Cloud Solution Architecture Manager for security Leads team on proactively acting as the voice of the customer/partner leveraging relevant insights. Supports and coaches team on proactively identifying and/or translating customer/partner problems into industry solutions. Coaches team to focusing on customer/partner experience through efficient delivery and ensuring a seamless and connected customer experience. Drives team on anticipating, identifying, escalating, and mitigating blockers using appropriate tools. Leads team on delivering solutions in line with company methodologies to prepare complex customers for operational readiness and achievement of their business goals and targets. Drives team on proactively identifying and anticipating new cross-solution opportunities for Consumption, Usage & Unified expansion at scale. Coaches team on operating according to required operational excellence and proven practice standards throughout all sales stages/activities/tools of record. Supports and guides team on leveraging market insights and demand signals to assist leadership in identifying relevant areas. Coaches and enables team on leading, mentoring, and maybe assembling virtual teams. Leads team on proactively identifying and anticipating gaps that drive changes and improvements to scale across customers. In addition, this role has people management responsibilities including driving employee growth and development, executing projects, and managing performance.Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. QualificationsRequired/minimum qualificationsBachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field Substantial experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.Proven experience in people management, including managing consultant practice managers, technical sales managers, and/or technical architect managers.Additional or preferred qualificationsExperience working in a customer-facing role (e.g., internal and/or external).Experience leading technical projects, teams, or functions.Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications).ResponsibilitiesBusiness ImpactCoaches team on operating according to required operational excellence and proven practice standards throughout all sales stages/activities/tools of record (e.g., pipeline updates, time tracking). Leads team on orchestrating and collaborating across Microsoft and customer/partner teams through on-strategy delivery to achieve customer/partner objectives and increase customer/partner satisfaction. Oversees team on anticipating and managing business and technical risks, adapting methodology and applying governance principles to identify, communicate, and minimize business and technical risks. Executes work in compliance with industry and Microsoft guidelines and procedures. Leads team to continuously prioritize among competing demands in their work and identify where impact occurs with customers, ensuring alignment with business priorities and goals.Leads team on delivering solutions in line with company methodologies (e.g., product offerings such as value-based deliverables [VBDs], advice, training, technical validation), ensuring proven practices and patterns are followed to prepare complex customers for operational readiness and achievement of their business goals and targets. Leveraging knowledge of change management proven practices and/or involving the change management team, proactively helps the customer deploy for long-term organizational adoption to increase customer satisfaction and drive consumption/usage. Coaches team on guiding complex customers/partners towards a well-architected (e.g., secure, resilient, artificial intelligence [AI]-enabled), and cost- and performance-optimized solution to increase retention and expansion opportunities. Provides guidance to team on articulating the value of Unified and supports sellers, partnering with account teams to build consumption plans aligned with appropriate services. Leads efforts to provide feedback to Unified Delivery Team on VBDs to refine and further develop content.Customer CentricityCoaches team to focusing on customer/partner experience through efficient delivery and ensuring a seamless and connected customer experience. Drives team on realization of customer/partner conditions of success by leveraging an understanding customer goals. Leads team on anticipating, addressing, and leading customer confidence calls to resolve customer/partner dissatisfaction and unmet needs, and creating and executing strategies to improve customer experience, value realization, and acceleration of transformation.Supports and coaches team on proactively identifying and/or translating customer/partner problems into industry solutions aligned with Microsoft product and platform strategy, creating or improving an existing business model, and explaining why and/or how they meet customer/partner outcomes and return on investment (ROI) goals (e.g., via proof of concept, minimally viable product [MVP], rapid prototype) relative to competitive offerings. Leads team on proactively helping the customer/partner accelerate their adoption and use of Microsoft product/platform strategy-aligned (cross-solution area) solutions. Coaches team on building relationships with, and providing direction to C-suite level technical decision makers (TDMs) up to the C-suite level, and building the bridge between TDMs and business decision makers (BDMs). Leads and elevates interactions needed with customers/partners' Chief Information Office (CIO), Chief Information Security Officer (CISO), and other C-level (CXO) roles to bridge understanding of security, compliance, operational and risk requirements across BDMs, TDMs, CIO and CISO teams, appropriately engaging additional subject matter experts when deeper expertise is required.Leads team on proactively acting as the voice of the customer/partner, sharing ideas, feedback, insights, success stories, and strategic/technical input with Engineering teams, Product Offerings teams and internal communities, leveraging relevant insights from feedback tools and systems. Coaches team on identifying and aggregating patterns across customers/partners/territories/industries and leveraging them with relevant industry perspective to develop strategic and actionable insights. Guides team on presenting business cases to program managers to advocate for and influence product roadmaps, decision making, bug fix prioritization, and own and drive initiatives as appropriate.Partner SpecializationActively orchestrates initiatives. Leverages an expansive knowledge of the partner portfolio in their respective solution areas to select and champion the most qualified partners to fulfill complex customer project or needs. Collaborates with Global Partner Solutions (GPS) business stakeholders and Partner Technology Specialist (PTS) leadership in order to lead and oversee the execute initiatives to translate opportunities into action. Fosters technical and solutions coherence across Microsoft partner and sales ecosystems to ensure precise alignment for a specific customer opportunity.Concentrates on the identification and prioritization of opportunities that resonate with the organization's strategic revenue goals. Directs and elevates the support provided by partner and sales teams to deliver decisive, influential guidance for specific opportunities through proof of concept and technical pre-sales support.People ManagementManagers deliver success through empowerment and accountability by modeling, coaching, and caring. Model: Live our culture. Embody our values. Practice our leadership principles. Coach: Define team objectives and outcomes. Enable success across boundaries. Help the team adapt and learn. Care: Attract and retain great people. Know each individual’s capabilities and aspirations. Invest in the growth of others.Technical LeadershipLeads team on proactively identifying and anticipating gaps through delivery, communicating those gaps to relevant team members and internal/external stakeholders, and connecting gaps and patterns across business and technology areas that drive changes and improvements to products, IP (both existing and new), technologies, and/or processes/practices that enable solutions to scale across customers. Coaches team on developing and contributing to modifications of Microsoft's structured frameworks and methodologies. Leads team on providing thought leadership and innovation to customers/partners and internal communities at the worldwide level.Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.Industry leading healthcareEducational resourcesDiscounts on products and servicesSavings and investmentsMaternity and paternity leaveGenerous time awayGiving programsOpportunities to network and connect