Field Service Specialist

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.Position Are you ready to launch your career in a hands-on, customer-facing technical role? Join STERIS, a global leader in sterilization and infection prevention, as a Field Service Specialist I. This is your opportunity to work with cutting-edge electro-mechanical systems, support critical healthcare operations, and grow within a collaborative, mission-driven team.  Your Mission As a Field Service Specialist I, you’ll be responsible for preventative and corrective maintenance, customer support, and installation assistance—both on-site and remotely. You’ll use a variety of tools, technologies, and communication methods to troubleshoot and resolve issues, ensuring our customers receive the highest level of service.  Operational Excellence (10%) Participate in ongoing training to maintain and improve technical and service skills. Follow all STERIS policies, GMP standards, and Lean principles. Support team efforts and contribute to a culture of continuous improvement.  Delivering Results (30%) Use collaborative service tools and systems to manage tasks and diagnostics. Read and interpret system schematics, drawings, and documentation. Assist in machine assembly and installation at STERIS and customer sites. Perform routine preventative maintenance under supervision. Collect and transmit diagnostic data to headquarters for analysis.  Customer Relationships (60%) Begin responding to customer service calls with guidance or supervision. Communicate effectively across language and cultural barriers using various formats (email, phone, photos, drawings). Conduct machine conditioning and support remote troubleshooting. Use digital scopes, dosimetry tests, and other tools to diagnose and resolve issues. Travel approximately 40% of the time to customer sites, often accompanied by senior colleagues. Document all service activities in detailed, timely reports, including next steps and parts needed. Your profile Education & Experience: Associate degree in electro-mechanical or related field or 6 years of relevant hands-on experience. Technical Knowledge: Solid understanding of electro-mechanical systems, tools, and testing procedures. Familiarity with electrical safety standards and data collection tools. Basic knowledge of sterilization system layouts and components. Core Skills: Proficient in using standard electro-mechanical tools. Strong diagnostic and troubleshooting abilities. Excellent written and verbal communication skills, even across language barriers. Ability to lift, rig, and handle equipment safely. Organized, analytical, and able to prioritize tasks effectively. Creative problem-solver with a customer-first mindset. Language Requirement: Fluency in English is mandatory (spoken and written). Additional languages are a plus. Personal Attributes: Willingness to learn and adapt in a fast-paced environment. Ability to follow instructions, work independently, and collaborate in teams. Patience, professionalism, and a positive attitude in all customer interactions.  Why Join STERIS? Be part of a mission-driven company improving global health and safety. Receive continuous training and development to grow your career. Work in a supportive, team-oriented environment. Enjoy a hybrid work model with 40% homeworking flexibility. Gain hands-on experience with advanced technology and real-world problem-solving. If you're ready to take the next step in your technical career and make a real impact, we want to hear from you  Submit your application today and start your journey with STERIS in Mont-Saint-Guibert. STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare, life sciences and dental products and services. STERIS is a $5 billion, publicly traded (NYSE: STE) company with approximately 17,000 associates and Customers in more than 100 countries. STERIS strives to be an Equal Opportunity Employer.