Field Service Representative

il y a 3 jours

Zaventem, Flandre, Belgique STERIS Temps plein

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Position Summary

By acting as a trusted STERIS advisor to all Customers, a Field Service Representative for Life Science division willdr ve an exceptional Customer experience by providing preventative maintenance, troubleshooting, repair, equipment modifications, calibration, validation, and installation support on various mechanical, electro-mechanical,and electronic units. FSRs provide superior Customer service by proactively interacting with Customers daily and by completing associated administrative tasks as required.

Duties

The Field Service Representative:

- Drives Customer satisfaction through proactive communication and commitment to resolving Customers'issues/problems.
- Performs preventive and corrective maintenance required on STERIS and related product lines in a safe andefficient manner. This includes disassembling, replacing, or repairing defective parts; rewiring orreassembling as required; troubleshooting, adjusting/calibrating, and certifying equipment ready for use byusing standard and specialized tools and test equipment (., schematics, diagrams, technical manuals,.
- Performs administrative duties as assigned to ensure effective planning, utilization, and required paperworkcompletion. This includes but is not limited to communicating schedule changes to the Customer OperationsDepartment daily; verifying computer synchronization daily; completing service reports and activities withintwo business days after completing a Customer visit, maintaining on-site Customer Service Logs/TotalMaintenance Care books according to STERIS procedures; and maintaining tools and parts inventory toprescribed levels as required by the District Service Manager.
- Develops and maintains effective, communicative relationships with Customers, managers, support functionsand the sales organization. Communicates activities to Customers related to scheduling PreventativeMaintenance and estimated time of arrival for unscheduled work. Proactively responds to and resolvesCustomer problems/issues. Utilizes provided product and industry knowledge to assure Customers'expectations of service are exceeded.
- Increases company growth through identifying sales opportunities and recommending STERISproducts/services to Customers. Communicates leads to management and sales staff.
- Responds to routine Customer and sales questions regarding equipment operation and fies opportunities, sizing, utility requirements, on-site visits, and pre-installation evaluations. Providestimely service calls, warranty calls, field upgrade programs, etc.
- Maintains courteous and professional demeanor when working with Customers, contractors, management,and fellow employees. Utilizes Customer protocols when entering and exiting facilities and abides by allSTERIS and Customer Health & Safety protocols and procedures.

Learning period approximately six to twelve months.

Required Experience

- General knowledge of the principles and methods of sterilization, steam systems, sterilizers, and othermethods of sterilization / decontamination.

- Strong Customer communications skills and experience with the demonstrated ability to build positive rapport and partner with a variety of Customers.

- Knowledge of English language is preferred (Europe). Flemish or Dutch is required.

- Demonstrated proficiency with computers and Windows softwares. Proficiency with web technologies and navigating internet/intranet sites.

- Ability to work independently without supervision.
- Flexibility to handle multiple and changing priorities.
- Ability to work flexible hours, sometimes outside "normal business hours" and travel as required.

- Valid Driver's License.

Working conditions

Business travels every week in Belgium and Netherlands (for several days)

Taking into account the function and the tasks performed, the Employee is to be considered leading personnel or perfonnel of trust (Royal Decree of Feb 10, 1965).

CP 200

Annual gross compensation: monthly salary x 13,92 + 10% of Service Incentive Compensation Plan

Benefits:

- Corporate Card

- Car Company + fuel card

- DKV Hospitalization Insurance

STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare, life sciences and dental products and services. STERIS is a $5 billion, publicly traded (NYSE: STE) company with approximately 17,000 associates and Customers in more than 100 countries.

STERIS strives to be an Equal Opportunity Employer.

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