Service Excellence, Senior Manager
il y a 1 semaine
**Job Category**:Customer Success Group
**Job Details**:**About Salesforce**:Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. We are the fastest growing of the top 10 enterprise software companies, one of the World's Most Innovative Company according to Forbes, and one of Fortune's 100 Best Companies to Work for 11 years running. The growth, innovation, and spirit of Salesforce are motivated by our incredible employees who excel at delivering success for our customers while also finding time to give back through our 1/1/1 model.
**Role Description**:
The Service Excellence team is part of the success organisation passionate about precision engagements that provide our customers the right expertise, at the right time, to drive adoption and build the business value they need most. We work with Salesforce’s top customers to help mentor them on how to build self sustaining service functions that can keep pace with market changes and growing customer expectations.
We strive to deeply understand the business goals, objectives and metrics our customers are trying to drive. Discovery helps us build a view of which service and groundbreaking capabilities are key to their success so that we can make well-rounded, people, process and tool recommendations for how they can improve the maturity of their customer service functions and achieve their goals. We focus on enabling service organisations to show their true value to a business at large and enable phenomenal employee and customer experiences. In addition to working directly with customers, we also focus on crafting thought leadership and building assets to scale our efforts across our ecosystem.
If you are passionate about Customer Success, and are always looking for ways to make customer interactions with companies fabulous, you are in the right place. We draw upon thousands of evidence-based success stories, our culture, and core values to partner with our clients and move towards groundbreaking change.
**Responsibilities**:
- Drive executive interactions and conduct alignment workshops with service leaders
- Connect customers' strategic direction to their strategy and map their business goals to the Salesforce ecosystem
- Run gap assessments to show which service capabilities need to be enabled and why
- Develop content that details the best approach for multiple service capabilities
- Partner with customers to test best practice content in service of redesigning service processes and establishing capability-based roadmaps supported by Salesforce platform features
- Guide customers on how to establish the right customer service behaviours
- Scale insights from customer engagements across Salesforce
- Drive experience-led thought leadership to build solutions illustrating a future state
- Contribute through Salesforce solutions to transform the way our customers engage with their employees, customers and partners
- Align cross functional fields to operationalize the best approach with improved operating models and governance strategies
- Shift people's approaches and behaviours across the enterprise to help achieve the customer's business transformation vision
- Identify new opportunities to build business and customer value, thereby growing the Service Excellence team's impact and helping Salesforce gain driven advantage in the market
- While no college degree is required, you should have extensive experience in customer service / contact centre consulting, or within industry.
***Skills and Requirements**:
- Proven relevant leadership or consulting experience driving organisational transformation using functional expertise in customer service and customer engagement; knowledge of the Salesforce platform; industry expertise; and strategic problem-solving skills to help customers transform their business
- Deep understanding of customer service trends as they relate to business processes and the technology employed across the industry
- Experience in customer service strategy, service leadership, or service operations
- Able to optimally develop materials that are appropriate for the audience and evangelize best practices.
- Strong presentation skills. Comfortable to optimally present and patiently defend point of view to a variety of audiences.
- This a remote position, however travel can be an important part of this role, and will be based on individual customer needs. (25%-75%)
**Accommodations
**Posting Statement**:At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.
Salesforce welcomes all.
-
Manager Operation Excellence
il y a 6 jours
Brussels, Belgique Belfius Temps pleinBelfius Insurance is een innovatieve verzekeringsmaatschappij met een duidelijke groeistrategie. De afdeling Operational Excellence heeft als taak de business te ondersteunen door het begeleiden van de veranderingen in de Non Life afdelingen om die groei te ondersteunen en hierbij de klant centraal te stellen en de operationele efficientie te verbeteren.....
-
Sales Excellence Director
il y a 1 semaine
Brussels, Belgique Serco Europe Temps pleinJob Introduction In Europe, we work closely with our customers to deliver custom-made and specialized services across International Organizations, Space, Immigration, and Defence. We provide tailored services for various public sector bodies including European Institutions, the Belgian and German Defence, the European Space Agency, and the European...
-
Senior Change Manager
il y a 2 semaines
Brussels, Belgique HR Partners (BE) Temps plein**Description**: Mi-temps 12/12/22 - 12/12/23 5 à 10 ans XP Afin de permettre et d'accélérer ses priorités stratégiques, Infrabel a identifié un certain nombre de leviers. Dans le cadre du levier "Excellence opérationnelle", on travaillera dans les années à venir sur une chaîne d'approvisionnement orientée vers le client, fiable, de haute...
-
Transaction Services
il y a 2 semaines
Brussels, Belgique Eight Advisory Temps pleinSenior - M&A Transaction Services - Restructuring - Eight Advisory Brussels **Missions**: We are looking for ambitious and diligent Senior to join our newly built Transaction Services / Restructuring Services team based in Amsterdam. The team executes Financial/business plan reviews, independent business reviews (IBR), refinancing/amendments, disposals,...
-
Sales en Service Excellence Manager Regio
il y a 4 semaines
Brussels, Belgique Qjobs Temps pleinInleiding: Talent rendeert dubbel als het goed ingezet wordt, daar geloven wij in. Bij Q Jobs hebben we daarom binnen de groep het volledige scala diensten in huis om die ambitie hard te maken: van Staffing over alle denkbare HR Services tot Safety & Preventie. Onze bedrijfscultuur? Open en familiaal: bij ons worden de mening en ideeën van iedereen...
-
Sales en Service Excellence Manager Regio
il y a 8 heures
Brussels, Belgique Qjobs Temps pleinInleiding: Talent rendeert dubbel als het goed ingezet wordt, daar geloven wij in. Bij Q Jobs hebben we daarom binnen de groep het volledige scala diensten in huis om die ambitie hard te maken: van Staffing over alle denkbare HR Services tot Safety & Preventie. Onze bedrijfscultuur? Open en familiaal: bij ons worden de mening en ideeën van iedereen...
-
Project Manager
il y a 1 semaine
Brussels, Belgique Skillbase Group Ltd Temps pleinProject Manager - Operational Excellence (Project Manager, Operational Excellence, Telco, IT, Automation, Efficiency) Our customer a large Telco based in Brussels are searching for a Project Manager on a long term project to manage the Operation Excellence of the company introducing initiatives, activities and automation. Deliverables: Portfolio of...
-
(Senior) Services Development Manager
il y a 2 semaines
Brussels, Belgique Coreso Temps plein**Your new career in Coreso**: The Services Development Team is looking for a new (Senior) Services Development Manager. The (Senior) Services Development Manager is responsible for defining, developing and implementing coordination services, through projects in partnership with internal and external stakeholders, in order to meet the (mandatory)...
-
Senior Financial Account Manager
il y a 1 semaine
Brussels, Belgique CSC (Corporation Service Company) Temps plein**The position** As a Senior Financial Account Manager at Intertrust you will have the opportunity to be an active contributor of our global team and to lead a team of passionate and talented people. Your responsibilities will be as diverse as the international clients you will be working with. The position combines individual ownership with shared team...
-
Transaction Services
il y a 4 jours
Brussels, Belgique Eight Advisory Temps plein**MISSIONS** We are looking for an ambitious and diligent (Senior) Manager to join our Transaction Services team based in Brussels. The team executes Financial reviews/due diligence in the context of an acquisition (buy-side/sell-side), independent business reviews (IBR), refinancing, disposals and financial restructuring advice. As a (Senior) Manager in...
-
Senior IT Service Manager
il y a 7 jours
Brussels, Belgique FST Temps pleinWe are seeking an experienced Senior IT Service Manager. This role is key to aligning IT services with our organizational objectives, driving operational efficiency, and fostering innovation. **Key Responsibilities**: - Develop and implement IT service management strategies and frameworks to support organizational objectives and establish a robust IT...
-
Senior Director Finance
il y a 2 semaines
Brussels, Belgique UITP Temps pleinUITP (International Association of Public Transport) is a passionate champion of sustainable urban mobility and is the only worldwide network to bring together all public transport stakeholders and all sustainable transport modes. We have more than 1,900 member companies coming from over 100 countries. Our members are public transport authorities and...
-
Odyssee Field Service: Customer On-boarding Manager
il y a 2 semaines
Brussels, Belgique Odyssee Field Service Temps plein**Description** Are you customer oriented, driven and emphatic? Is your professional mantra “The customer is always right and I’m here to help”? Well, then keep scrolling down. Working as Customer On-Boarding Manager does precisely what it’s title suggests: you work to help and support customers to get the most out of Odyssee Field Service. You...
-
Senior Business Manager
il y a 1 semaine
Brussels, Belgique 3W Select Interim Management Temps plein**Senior Business Manager**: CEO / COO / General Management IBrussel I40 uur Our Client is a global financial services provider with services predominantly in the insurance and asset management business. They are currently looking for a **Senior Business Manager** to support the team. The Senior Business Manager's primary role is to support the COO across...
-
Senior Portfolio Manager
il y a 1 semaine
Brussels, Belgique Lombard Odier Group Temps pleinA career at **Lombard Odier** means working for a renowned global wealth and asset manager, with a strong focus on sustainable investing. An innovative bank of choice for private and institutional clients, our independently owned Firm is one of the best-capitalised banking groups in the world, managing close to CHF 300 billion and operating from over 25...
-
Senior Consultant
il y a 1 semaine
Brussels, Belgique Lancia Consult Pte Ltd Temps plein**We're Hiring: Senior Consultant - Belgium** **Join Lancia Consult and make an impact.** At **Lancia**, we help ambitious businesses tackle complex challenges, solve tricky problems, and achieve great things. We believe in **quality-first consulting**—where the first version is the best version—and always act with integrity, honesty, and a passion for...
-
Insurance Transformation Senior Consultant to Senior Manager
il y a 6 jours
Brussels, Belgique Walt&Spencer Temps pleinWe are currently looking for professionals with strong **expertise in insurance** and a passion for **transformation**. Whether you’re an experienced Senior Consultant or an accomplished Senior Manager, this opportunity offers the chance to work on high-impact projects and shape the future of the industry. - **Tasks**:_ As part of our team, you will...
-
Senior Print Production Manager
il y a 2 semaines
Brussels, Belgique Indicia Worldwide Temps plein**About us** Indicia Worldwide is an insight and technology-led communications agency with global production expertise. **Why we exist**: we create new value At Indicia Worldwide, our philosophy is one of ‘creating new value’. We create new value at every step of the journey that a brand takes to market, by driving an increase in marketing performance...
-
Senior Business Development Manager
il y a 4 semaines
Brussels, Belgique Acolad Temps pleinBrussels, Brussels, Belgium - Sales and Account Management - Full-time - *** **Description**: **Acolad is an international leader in language and content solutions, services and technologies. Represented by the brands Acolad, TextMaster and Ubiqus, the group is present in 25 countries and has a network of over 2,500 internal experts worldwide and +20,000...
-
Senior Business Development Manager
il y a 8 heures
Brussels, Belgique Acolad Temps pleinBrussels, Brussels, Belgium - Sales and Account Management - Full-time - *** **Description**: **Acolad is an international leader in language and content solutions, services and technologies. Represented by the brands Acolad, TextMaster and Ubiqus, the group is present in 25 countries and has a network of over 2,500 internal experts worldwide and +20,000...
