CRM & Loyalty Analyst

il y a 1 semaine

Zaventem, Belgique IKEA Temps plein

Do you like to work with data analytics to monitor, follow up and recommend actions based on results ?

We are looking for someone who has a genuine interest in retail, data analytics, especially from large datasets and is passionate about understanding the behaviours of the many people in Belgium and G-D Luxembourg.

The Customer Engagement & Loyalty Analyst will:

- Act as a member of the Marketing team and proactively contribute to marketing plan/output in order to deliver to the common objectives and goals
- Drive data analysis to create insight led local offerings for engagement opportunities across our loyalty clubs : IKEA Family and IKEA for Business Network.
- Drive performance analysis and optimization of local offerings/local loyalty benefits, rewards and engagement across multiple customer groups
- Collaborate with global CRM Hub on data/analytics and performance of all customer engagement activities, and deriving local insights
- Support local stores to develop and improve the quality of their member base, and monitor the impact of their local loyalty activities
- Contribute to the integrated omnichannel executions/output of the function in order to contribute to the business goals
- Be an active player in driving an open and sharing climate, be a role model of the IKEA values, and contribute to the transformation of IKEA

To be successful in your role you need to have a:

- Broad knowledge of customer behavior in relation to loyalty programs and CRM
- Deep knowledge of data analysis
- Broad knowledge of performance marketing measures
- Ability to perform analysis, draw conclusions from customer data and communicate effectively
- Ability to understand the role of CRM, Loyalty and marketing as drivers of growth for the IKEA business
- Strong interpersonal skills with the ability to build trustful relationships
- Ability to follow up and measure performance of output and capture learnings to improve planning and performance moving forward

Qualifications for the role:

- Formal qualifications in Marketing, Business intelligence or equivalent
- 2-3 years of experience in data analysis and statistical modelling
- Fluent in English, and at least one additional national language, French or Dutch
- Knowledge of SQL is a must. Knowledge of Python is a plus.
- Knowledge of Google Data Studio/ Looker Studio is a plus or willingness to learn
- Knowledge of PowerBi is a plus.

Our team within Ikea

Our team is the voice of IKEA. We use words, pictures and videos to tell the story about IKEA, to build our brand and inspire people with our offer. We bounce ideas back and forth, we challenge each other and we are crazy passionate about communication. Of course we’re also the ones who make sure to keep all our fellow co-workers informed, engaged and connected in a constantly changing business environment.

At IKEA, we like to give you the space to take control of your own development and growth. We believe in entrepreneurship and initiative and want to make it easy for you. In the first few weeks/months, you will be offered a 5-step development plan to get you started, with enough personal space to create the learning moments you need.

We offer this structure and a supportive network of colleagues who will make sure you feel comfortable in this situation and give you time to learn, make mistakes and develop.

In addition to a competitive remuneration, we offer:

- Eco-vouchers
- End-of-year bonus, holiday pay and sector premiums
- A commuting allowance with an additional allowance if you come by bike
- Private leasing of an electric bike, we are happy to give you a boost
- Comprehensive hospitalization insurance
- A private accidents insurance
- Pension savings
- We also offer extralegal holidays, seniority holidays and for full-time colleagues 6 extra days off
- A canteen where you can eat delicious food at very democratic prices
- IKEA Tack Loyalty reward, an additional deposit into your retirement savings based on our global results and your loyalty to IKEA
- ONE IKEA Bonus: an additional bonus based on your shop's results
- IKEA Benefits at work: a portal offer you great discount for well-known stores and brands
- IKEA staff discount 15% on all your purchases
- Team outings & staff parties, because togetherness is very important to us
- A nice extra in case of legal cohabitation/marriage/birth/retirements to celebrate these beautiful moments

  • insight, Loyalty

    il y a 2 semaines

    Zaventem, Belgique Carrefour Temps plein

    Si vous êtes embauché chez Carrefour Belgique, vous deviendrez membre d’une équipe exceptionnelle de plus de 11.000 collègues motivés. Chaque jour, que ce soit d’un magasin ou du siège à Zaventem, nous mettons tout en œuvre pour satisfaire nos clients. Carrefour Belgique est une société innovante et un des leaders dans le retail. En Belgique,...

  • Loyalty Analyst Intern

    il y a 2 semaines

    Zaventem, Belgique Levi Strauss & Co. Temps plein

    Founded in 1853 by Bavarian immigrant Levi Strauss, Levi Strauss & Co. (LS&CO.) is one of the world's largest brand-name apparel marketers with sales in more than 100 countries. Here at Levi Strauss & Co. we are passionate, energetic and focused on delivering world class brand experiences, motivating our consumers to engage with us with both their hearts...

  • Insights, Loyalty

    il y a 2 semaines

    Zaventem, Belgique Carrefour Temps plein

    Ga jij ook aan de slag bij Carrefour België? Dan word je lid van ons team. Een team dat bestaat uit meer dan 11.000 uitzonderlijke en gemotiveerde collega's. Elke dag geven wij het beste van onszelf om onze klanten gelukkig te maken. Carrefour België is één van de meest toonaangevende en innoverende retailers in België. Wij beschikken over 700 winkels,...

  • Head of Customer Loyalty

    il y a 2 semaines

    Zaventem, Belgique Inchcape Temps plein

    -ZaventemCorporate functionsToyota/LexusThe Head of Customer Loyalty is responsible for crafting and executing strategies that boost customer retention, engagement, and loyalty for Toyota and Lexus. By leveraging personalized communication and effective CRM initiatives, this role ensures tailored, timely, and impactful customer interactions that align with...

  • CRM System Analyst

    il y a 2 semaines

    Zaventem, Belgique Miraclon Corporation Temps plein

    Are you ready to take ownership of IT solutions in an innovative company that is growing in a global context? Then you might be interested to join our international team of business minded, technology oriented professionals!_ **Introduction** Miraclon is a leading provider of printing products for the global packaging sector. We sell flexographic imaging...

  • Data Analyst

    il y a 7 jours

    Zaventem, Belgique Zoetis Temps plein

    locations- Zaventem- time type- Full time- posted on- Posted Today- job requisition id- JR00015415- Zoetis is looking for a Data Analyst. - As the Data Analyst at Zoetis Benelux, you will be responsible for transforming raw data into actionable insights that drive business growth and innovation._ - By analysing and interpreting data trends, patterns, and...

  • Functional Analyst

    il y a 2 semaines

    Zaventem, Belgique Accent Temps plein

    Onze klant is een IT Consultancy bedrijf. Hun medewerkers worden op projectbasis ingezet bij hun klanten. Deze zijn gelegen over heel België, maar met een grote focus op Brussel en Vlaams-Brabant. Hun projecten zijn steeds lange termijn projecten: je werkt dus makkelijk enkele jaren bij eenzelfde bedrijf en groeit er ook door. Ad hoc opportuniteiten komen...

  • Logistics & Customer Experience Analyst

    il y a 4 jours

    Zaventem, Belgique Pfizer Temps plein

    Why Patients Need You Our manufacturing logistics and supply team makes sure that customers and patients have the medicines they need, when they need them. You’ll help bring medicines to the world even faster by embracing challenges, imagining what’s possible and taking action. What You Will Achieve Working with a dynamic team of Logistics and Supply...

  • Customer Service Analyst

    il y a 2 semaines

    Zaventem, Belgique HAYS Temps plein

    Zaventem | Customer Service Analyst | Bedrijfswagen | Excel | 1088581** Je nieuwe functie**: Als **customer service analyst **ben je allereerst verantwoordelijk voor het verbeteren van het claim - en retourproces voor de **Benelux**. Dit doe je door de klachten te **analyseren**, in kaart te brengen via excel en maandelijks te **presenteren** aan de...

  • Senior Global Customer Analyst

    il y a 5 jours

    Zaventem, Flandre, Belgique TUI Temps plein

    Senior Global Customer Analyst - 12 months FTC London, United Kingdom Stockholm, Sweden Rijswijk, Netherlands Zaventem, Belgium 127132 Hybrid Fixed term Full Time 37.5 As part of a Global team, our Customer Analysts are responsible for delivering cutting-edge analytically driven customer insights to...

  • Analyste Marketing Et Reporting

    il y a 5 jours

    Zaventem, Belgique Quadient Temps plein

    Typical Business Title(s): Support Data Quality CRM, CRM Specialist Definition: Uses internal and external data regarding consumer behavior to predict future buying patterns and behaviors of various products and brands. Analyzes data, behavioral studies, and product testing to understand customer preferences. Devises creative solutions to complex challenges...

  • Junior Data Analyst

    il y a 7 jours

    Zaventem, Belgique IKEA Temps plein

    Who you are We believe your backpack consists of: - A natural match with IKEAs corporate identity, core values and vision of creating a better everyday life for the many people - Knowledge of analytics and understanding the business impact - Interest in end-to-end omnichannel customer shopping journeys and the different metrics involved - Passion for...

  • Area Veterinary Manager Benelux

    il y a 6 jours

    Zaventem, Belgique Zoetis Temps plein

    locations- Zaventem- time type- Full time- posted on- Posted Today- job requisition id- JR00015430- Zoetis is looking for an Area Veterinary Manager Benelux. - The person in_ this role will develop mutually beneficial and productive long-term partnerships with our customers and will maintain these relationships with the appropriate quantity & quality of...

  • Salesforce Marketing Cloud developer

    il y a 2 semaines

    Zaventem, Flandre, Belgique Inchcape Temps plein

    As a Marketing Technology & Data Expert specializing in Salesforce Marketing Cloud, you will develop and maintain journeys, emails, and automations to execute newsletters, automated campaigns, and integrate with external platforms. Your role is crucial in helping us proactively approach our (potential) customers and generate leads and business...

  • Customer Service Officer

    il y a 2 semaines

    Zaventem, Belgique Inchcape Temps plein

    -ZaventemCorporate functionsToyota/LexusAs a Customer Service Officer, you will play a key role in ensuring customer satisfaction and loyalty. You will be responsible for managing customer inquiries and complaints for our Toyota and Lexus brands, providing efficient and tailored resolutions for each situation. Through your attention to detail, listening...

  • Customer Service Representative

    il y a 4 jours

    Zaventem, Belgique Stryker Temps plein

    **Why customer service at Stryker?**: Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need....

  • Business Manager Diagnostics

    il y a 7 jours

    Zaventem, Belgique Zoetis Temps plein

    locations- Zaventem- time type- Full time- posted on- Posted Today- job requisition id- JR00015412- Zoetis is looking for a Business Manager Diagnostics. - As a Business Manager in the Diagnostics sector, your primary objective is to oversee and optimize the operational and financial performance of our diagnostics business unit._ - You will play a pivotal...

  • Technical and Marketing Manager Diagnostics

    il y a 6 jours

    Zaventem, Belgique Zoetis Temps plein

    locations- Zaventem- time type- Full time- posted on- Posted Today- job requisition id- JR00015425- Zoetis is looking for a Technical and Marketing Manager Diagnostics. - The Technical and Marketing Manager has a twofold role: to provide expert veterinary care and to spearhead marketing initiatives aimed at promoting our diagnostics products and services._ -...

  • Business Manager Diagnostics

    il y a 7 jours

    Zaventem, Belgique Zoetis Temps plein

    Zoetis is looking for a Business Manager Diagnostics. - As a Business Manager in the Diagnostics sector, your primary objective is to oversee and optimize the operational and financial performance of our diagnostics business unit._ - You will play a pivotal role in driving strategic initiatives, managing resources effectively, and fostering growth...

  • Senior Solution Consultant

    il y a 3 heures

    Zaventem, Belgique Genesys Temps plein

    Build something new with a world-class team. At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you? Build something new with a world-class team. At Genesys, we allow our employees to make their mark by entrusting them to...