Senior Service Manager

il y a 2 semaines

Brainel'Alleud, Belgique Enterpryze Consulting Ltd. Temps plein

**Senior Service Manager**
- **Working Location**:Braine-l'Alleud, Belgium**
- **Language**:High proficiency level in English language

**EXPERIENCE AND EDUCATION**:
**Essential Qualifications/Experience**:
- A minimum requirement of a Bachelor's degree at a nationally recognised/certified University in a related discipline and 3 years post-related experience
- Service Management: ITIL Foundation and Intermediate Certifications certified in either Service Design/PPO, Service Transition/RCV, Service Operation/OSA, Service Strategy/SOA and or Continual Service Improvement; or latest versions
- Sound experience in IT services engineering, planning, operations, maintenance and management
- Demonstrable of experience as a line manager and provide evidence of having the ability of being a motivator and mentor
- Sound experience on the Configuration Management and Change Management processes and tools
- Experience in roles requiring significant business and managerial skills, such as: contingency planning and implementation; budget planning, preparation, and execution; Managing small scale projects for the implementation of CIS services related to network monitoring and network performance management services; Managing, leading, and mentoring a team
- Experience in roles with requirement to display report writing and presentation skills

**Desirable Qualifications/Experience**:

- ITIL Expert /Managing Professional
- PRINCE 2 Foundation level or PMI PMP
- MSP Foundation
- Management of Risk Foundation
- Demonstrable evidence in maintaining knowledge of advances in Information Technology
- Proven success as an operational, technical team lead and service manager
- Familiarity with military telecommunications and information systems; VLF to Satellite EHF
- Member of a recognized professional body or institution
- Prior experience of working in an international environment comprising both military and civilian elements
- Knowledge of NATO responsibilities and organization, including Allied Command Operations (ACO) and Allied Command Transformation (ACT)

**DUTIES/ROLE**:

- Managing the Deployable CIS infrastructure as a service and ensure system readiness at a level specified in the SLA. Ensuring the availability and quality of engineering support delivered to the customer through close co-ordination with NCI Agency service lines and the CIS Support and Sustainment Centre (CSSC) and the Forward Support Point (FSP)
- Manage the DCIS Configuration Management to ensure that all assets are maintained at known configuration states and can be correctly accounted for
- Will conduct periodic risk assessments to anticipate and deal with obsolescence and initiate new projects under the NATO Security and Investment Programme (NSIP) when required
- Will manage Change Management plans to overcome problems identified and will also manage the uplift of the configuration baseline to meet evolving operational requirements
- Will support the Principal Service Manager with the development of the annual Operation and Maintenance budget submission
- Will contribute to and support the system documentation for operation, maintenance and training is updated in accordance with system evolution
- Managing contractor support resources and acceptance of services of contractors
- Will provide input to the Principal Service Manager for the Quarterly SLA report
- Will provide input and recommendations to the SLA Change management process
- Assessment of manpower and O&M budget requirements
- Will provide support to project managers as required through the project development, delivery and transition into service phases
- Deputize for higher grade staff, if required
- Performs other duties as may be required

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