Senior IT Change and Configuration Manager
il y a 2 semaines
**Senior IT Change and Configuration Manager
- **Security Clearance**:NATO Secret /SC
- **Working Location**:Mons, Belgium
- **Language**:High proficiency level in English language
**EXPERIENCE AND EDUCATION:
**Essential Qualifications/Experience:
- Computer Science or Engineering or related discipline with 5+ years post related experience, with focus on Database design and implementation or Software Engineering
- Extensive experience as IT Change and Configuration Manager in medium to large size orgnizations, managing critical infrastructure IT Product and Service Baselines
- 2-3 years on the job experience as IT Change and Configuration Manager for complex IT Products and IT Services with > 10.000 Configuration Items (e.g. large Data Centre, IT Infrastructure, car/train/ plane industry)
- Working experience with Configuration Management Tools (CMDBs)
- Experience in working with IT Change and Configuration Management Key Performance Indicators (KPIs)
- Expert knowledge in IT Configuration Management
- Expert knowledge in CMDB design and implementation
- Working experience in preparing training materials and delivering the training
**Desirable Qualifications/Experience:
- Recognised/ certified IT Change and/or Configuration Management related training and/or qualification Certificate
- Prior experience of working in an international environment comprising both military and civilian elements
- Knowledge of NATO responsibilities and organization, including ACO and ACT
**DUTIES/ROLE:
- Establish and improve the IT Change and Configuration Management processes, procedures, artefacts and tools in accordance to Service Line, Agency and NATO standards
- Establish and improve the NSII IT Configuration Baselines in accordance to Service Line, Agency and NATO standards
- Establish and improve the Configuration and Change Management Plan and its related artefacts
- Establish and improve the NSII Configuration Items in the Agency Configuration Management Database (CMDB)
- Establish and improve the IT Product Baseline and IT Service Baseline and to maintain them in the Agency CMDB
- Perform Configuration Item Identification, Configuration Control Configuration Status Accounting, and periodic and ad-hoc Configuration Audits
- Create and manage Change Requests including Options and Impact assessments
- Present the Change Requests to the corresponding Management Boards and responsible to monitor and control the Implementation and verification of the outcome
- Ensure that the IT Change and Configuration Management Key Performance Indicators (KPIs) are consistently met and act proactively to prevent exceptions
- Create NSII IT Change and Configuration Management Training materials and perform recurring Training to the NSII Project Managers, Engineers, Service Delivery Manager and Operations Manager
- Create and maintain NSII IT Change and Configuration Management related reports and/or presentations to the NSII Service Area Owner, Service Line Chief, Agency Senior Management and/or external Agency stakeholder
- Liaise on all IT Change and Configuration Management related matter with internal Agency stakeholders and external NATO bodies, Nations, and Industry
- Deputize for higher grade staff, if required
- Perform other duties as may be required
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