Help Desk Technician

il y a 2 semaines


Brussels, Belgique Getronics Temps plein

You’ll cover one or more areas of expertise, depending on the size of the organisation you work for. It’s common practice for a technical IT support team to be divided into first and second-line support, with the second-line support staff handling the more specialised queries that the first-line support could not deal with.

**Responsibilities**
- Service desk agent, incident agent and analyst, problem agent and analyst
- Incident analysis, first and second-line customer liaison with the purpose of maximising the first call resolution rate
- First and second-line support: remote and on-site support
- Recording & tracking incident and request information
- Recording & tracking Problem information
- Participating in reconfiguration/installation of PC environment
- Documenting operational support procedures
- Drafting technical content for knowledge database
- IT support specialist must be able to perform all tasks of a service desk operator
- Liaising with system administration and database administration for execution of administration tasks
- ITSS may be asked to fulfil SDO tasks and vice-versa when working for MEP IT Support

**Analysis and technical skills**
- Very good skills with end user computers and, more specifically, Windows computers
- **ITIL V4 Foundation Certified**

**Experience**
- Minimum of 3 years of relevant professional experience
- Fluent in both English/French both written and oral
- Part of the consultants needs to be fluent in German both written and oral as well
- Knowledge of additional official EU languages may be considered an asset
- Very good communication skills with diplomatic and user oriented approaches
- Empathetic and user oriented

**About Getronics**:
Getronics is a global ICT integrator with a long history that extends over 135 years. With about 4,000 colleagues across Europe, Asia Pacific, and Latin America, Getronics’ vision is to reimagine the digital future, one customer at a time.

We do this by leveraging an integrated and secure-by-design portfolio around Digital Workplace, Business Applications, Smart Spaces, Multi-Cloud, Field & Onsite Support, Service Desk, Network Infrastructure, and Security & Compliance to serve our more than 1,400 customers in both public and private sector.

Getronics is the founder and leading member of the Global Workspace Alliance. This unique model provides customers with consistent IT services across 185 countries, with one single point of contact, contract, and billing entity yet maintaining the local touch with flexibility and cultural fit of a local partner.



  • Brussels, Belgique Business & ICT Consulting Temps plein

    Business & ICT Consulting operates from Belgium and Luxembourg; making easier for its customers to implement and manage their ICT departments truly aligned with new arising models of organizations built on sustainable development and innovation. **Job description**: We are actively looking for a **Junior** **IT Help Desk Technician** to provide user support...

  • Technician (Service Desk)

    il y a 2 semaines


    Brussels, Belgique Enterpryze Consulting Ltd. Temps plein

    **Technician (Service Desk)** - **Working Location**:Brussels, Belgium - **Security Clearance**:NATO Secret / **SC - **Language**:High proficiency level in English language **EXPERIENCE AND EDUCATION**: **Essential Qualifications/Experience**: - Service Desk 1st level support experience - Good knowledge of Service Desk ticketing tools (BMC Remedy) - Mobile...

  • Help Desk Supervisor

    il y a 4 jours


    Brussels, Belgique Embassy Brussels Temps plein

    Hiring Path: - Open to the public Who May Apply/Clarification From the Agency: For USEFM - FP is 06. Actual FP salary determined by Washington D.C. All Interested Applicants / All Sources !!! Post policy update: Inbound USEFM applicants DO NOT have to wait until they are within 90 days of arriving at post to apply. !!! Security Clearance Required: Public...

  • Help Desk Support Specialist

    il y a 2 semaines


    Brussels, Belgique Getronics Temps plein

    As a service desk operator, you’ll be the first point of contact for computer users who’ve got problems or need assistance. You may be working for an information technology company helping its customers, or as part of an internal service desk team supporting other employees. Either way, you’ll be helping users to continue working efficiently and...

  • Technician (Service Desk)

    il y a 2 semaines


    Brussels, Belgique Enterpryze Consulting Ltd. Temps plein

    **Technician (Service Desk) - **Working Location**:Brussels, Belgium** - **Security Clearance**: NATO Secret** - **Language**:High proficiency level in English language **EXPERIENCE AND EDUCATION: **Essential Qualifications/Experience: - Mandatory previous IT Service Desk experience (1st level support) - Mandatory previous experience in NATO environments,...

  • Help Desk Support Specialist

    il y a 1 semaine


    Brussels, Belgique Getronics Temps plein

    As a service desk operator, you’ll be the first point of contact for computer users who’ve got problems or need assistance. You may be working for an information technology company helping its customers, or as part of an internal service desk team supporting other employees. Either way, you’ll be helping users to continue working efficiently and...


  • Brussels, Belgique Axis Temps plein

    **Description** - Votre fonction inclut également la prise en charge du suivi et du contrôle journalier de la production sur IBM eSeries et sur Microsoft Windows (impression, backup, incidents,) et réseau. - Vous travaillerez en équipe et pourrez être amené à effectuer des déplacements vers nos agences. **Profile** - Vous êtes parfait bilingue...

  • IT Help Desk Specialist

    il y a 4 jours


    Brussels, Belgique OneSpan Temps plein

    The future of work is flexible, and so is OneSpan. Our teams have proven that they are able to achieve their goals together while being apart throughout the global pandemic, and we are embracing work flexibility. Many positions and locations will provide you with the choice of in office work, distributed or hybrid. We collaborate with each employee to...


  • Brussels, Belgique TRIXXO jos Liège Temps plein

    Pour une PME active dans le secteur de l’informatique et des télécommunication, TRIXXO jobs est à la recherche d’un Technicien Help Desk en ICT(H/F). Etes-vous avant tout un passionné(e) en informatique? - Vous analysez et donnez un premier support help desk aux utilisateurs internes et externes ( tel /mail/ connexion à distance) - Vous intervenez...

  • Help-desk Operator

    il y a 2 semaines


    Brussels, Belgique WESTPOLE Belgium Temps plein

    WESTPOLE is looking for a Help-Desk & Administration Assistant to work at one of our clients in the EU Institutions based in Brussels. **Main Responsibilities**: Reinforcement of the client internal helpdesk and user assistance service such as troubleshooting Office 365, printing/scanning, mobiles, videoconferencing, WebEx. Follow-up of tickets in...


  • Brussels, Belgique Axis Temps plein

    Onze klant, een private bank gevestigd in Brussel, is op zoek naar een Financial IT Help Desk om klantenondersteuning te bieden voor internettoepassingen en de backoffice. Deze functie biedt een dynamische kans om in teamverband te werken, met mogelijke verplaatsingen naar kantoren. De ideale kandidaat is een tweetalige Frans-Nederlandse expert met een...

  • Help Desk Officer

    il y a 1 semaine


    Brussels, Belgique Alphacredit Temps plein

    For our IT department, we are looking for an **IT Help Desk Officer (M/F/x)** Within IT, the Service Desk plays a crucial role. The Service Desk is the central point of contact for submitting all requests and reporting incidents. The keywords are customer focus, efficiency and continuous improvement. First of all, we are looking for someone motivated who,...

  • Service Desk Operator

    il y a 1 semaine


    Brussels, Belgique Getronics Temps plein

    As a service desk operator, you’ll be the first point of contact for computer users who’ve got problems or need assistance. You may be working for an information technology company helping its customers, or as part of an internal service desk team supporting other employees. Either way, you’ll be helping users to continue working efficiently and...

  • Service Desk Coordinator

    il y a 2 semaines


    Brussels, Belgique HNM Solutions Temps plein

    **Job ID: HNMJD3369**: **Role**: **Service Desk Coordinator**: - Helpdesk ICT Technician** **Location:Brussels,Belgium** **Language: English,Dutch and French** *** **Required Responsibilities**: - Ensuring correct dispatching of an incoming issues to the various technical departments. - Inform the customer about the status of his request and the...

  • Workstation Technician

    il y a 6 jours


    Brussels, Belgique NRB Temps plein

    Vous souhaitez booster votre carrière vers une fonction de** Workstation Technician **? Rejoignez notre équipe** Workplace Support** au sein de **NRB** ! Le **groupe NRB** est aujourd’hui l'un des leaders du secteur IT en Belgique et nous proposons des services informatiques qui répondent à l’ensemble des besoins en IT : Infrastructure & Cloud,...

  • Expert Help Desk

    il y a 3 jours


    Brussels, Belgique EGOV Select Temps plein

    **Environnement de travail** Le Ocasc est un service public dont la mission est de répondre aux besoins sociaux et culturels du ministère de la défense nationale. L'équipe informatique de l'Ocasc est une petite équipe où l'on peut rencontrer différents domaines de l'informatique en tant que professionnel de l'informatique. **Description de...

  • Service Desk Team Leader

    il y a 2 semaines


    Brussels, Belgique Oliver James Associates Temps plein

    SERVICE DESK TEAM LEADER - GOOD WORK LIFE BALANCE - PERM/CDI If you are a leader and you want to help people grow, then read the position below. For a leader in the retail market, I am looking for an IT Support to join its IT team division in Brussels. This company is **internationally known** for the expertise of its employees, will offer you the...

  • Workstation Technician

    il y a 7 jours


    Brussels, Belgique NRB Temps plein

    NRB est à la recherche d'un collaborateur passionné par le support technique et l'orientation client qui souhaite s'investir dans l'apprentissage de nouvelles technologies pour rejoindre ses équipes internes en tant que **_Workstation Technician._** Concrètement, vous intégrez l'équipe Workstation composée d'une dizaine de collaborateurs. Vous...

  • IT Technician

    il y a 1 jour


    Brussels, Belgique Colas Temps plein

    **Votre mission**: We are looking for an IT Technician. **Responsibilities**: - Diagnose and resolve problems in response to customer reported incidents and requests in a timely manner - Maintain and complete appropriate records for incident resolution - Work with end users to identify technology needs that will help streamline their business...

  • Senior Field Technicians

    il y a 5 jours


    Brussels, Belgique SMT Africa Temps plein

    We operate an outstanding own sales and service network with operational agility and entrepreneurial spirit. By engaging in partnerships with our customers, we create value delivering state-of-the-art services and products. Our ambition in both territory coverage and product portfolio is a strong commitment to support our customer’s growth. For our...