Consumer Services Coordinator
il y a 1 semaine
Perrigo Company is dedicated to making lives better by bringing Quality, Affordable Self-care products that consumers trust everywhere they are sold. Help us do it.
**Description Overview**:
As **Consumer Services Coordinator **you will be primarily responsible for the timely intake of consumer cases coming in via various sources. In this position you collaborate closely with the Benelux and Corporate Regulatory, Quality & Safety as well Marketing and Supply colleagues to strive to help the consumer the best.
**Location**: Ghent, Belgium. Hybrid working model.
**Scope of the Role**:
- Timely intake of product quality complaints, medical inquiries, adverse events coming in via various sources (phone, mail, social media channels).
- Ensure accurate translation from Dutch or French into English, and encryption according GDPR rules.
- As part of investigation of cases you work closely with Global Patient Safety, and local Regulatory Quality Safety colleagues, as well as Marketing and Supply colleagues.
- You handle the receipt of products for investigation; you contact the product manufacturer.
- You ensure cases are follow-up in a timely manner; if needed, multiple attempts towards the customers shall be undertaken to strive to collect all required information.
- You ensure that cases are timely and punctually closed in the Trackwise system; perform periodic review of open cases for this purpose.
**Experience Required**:
- Bachelor's degree in scientific area, or medical admin assistant or similar
- Excellent communicator; trilingual (NL, FR, ENG) - spoken and written
- Proficient administrative & computer skills esp. Microsoft (word, excel, Powerpoint); experience with Trackwise and Sharepoint is an asset
- Punctual, eye for detail; well organized & structured
- Able to work under time pressure
- We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or other characteristics protected by law. Our full Equal Employment Opportunity and Affirmative Action Policy Statement is available on our main career site in _**_English_**_ and _**_Spanish_**_ and will be provided in other accessible forms for persons with disabilities._ #DIV
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