Customer and Sales Support
il y a 2 semaines
Requisition ID
- 22
- Job Family 1- Commercial & Sales
- Country 1- Belgium
- Location 1- Hybrid
- About us
- **Cooper Consumer Health** is a leading European consumer healthcare player that develops, produces, and distributes a diverse range of OTC (over-the-counter) products with strong brands such as Valdispert, Oenobiol, Excilor, Vitascorbol, Lashilé and many more.
With a presence in seven countries, we supply more than 80,000 independent pharmacists, e-commerce players, wholesalers, drugstores, and hospitals, generating around €600m in revenue.
Headquartered in Paris and with almost 1,000 employees, we take an entrepreneurial approach with strong local accountability. Our ‘global-local’ culture and bias towards action allow us to operate with agility and speed.
At **Cooper Consumer Health**, we are driven by our mission to help people improve their own health and wellbeing using effective selfcare solutions. We rely on our talented employees to achieve this, empowering them to take ownership of their work, think outside the box and challenge the status quo to drive innovation. We value a culture of respect, transparency, and inclusivity, where everyone is treated with dignity and fairness.
- Job description 1
- **The position**
Reporting to the Sales Manager, the Customer and Sales Support Coordinator is, together with her/his colleague, the backbone of client and sales management. In this role, the Customer and Sales Support Coordinator is, together with her/his colleague, expected to support the sales team (approx. 20 HC) and customers (Pharmacists, Key Accounts Pharmacies, E-com clients, Para Pharmacy chains).
**Main tasks and responsibilities**:
- First point of contact for customers (Pharmacists, Key Accounts, Hospitals, Wholesalers, etc.)
- Supports the sales team by answering questions (logistics, prices, etc.)
- Ensures the control of the discounts granted by the sales team for direct orders
- Maintain contact with the logistics partner
- Article and price management in the CRM system
- Is responsible for managing the customer base
- Supports the Sales Manager, and General Manager with administrative tasks
**Competences and experience**
- At least 3 years of experience in a similar role
- Excellent communication and interpersonal skills
- Customer-friendly and proactive
- Good time management and organizational skills
- Places a high priority on accuracy and meticulous follow-up
- Good knowledge of Dutch and French
- Good knowledge of MS Office (Excel, Word, Outlook, PowerPoint)
- Knowledge of SalesForce+ or other sales CRM system is an advantage
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