Customer Support Officer

il y a 3 semaines


Gent, Belgique Qargo Temps plein

Qargo is a tech start-up with offices based in London and Ghent. We’re on a mission to transform the transportation industry by making it more efficient, profitable and sustainable. We are building the most user friendly and intuitive Transport Management System (TMS) on the market that automates administrative processes and optimizes planning. To achieve our mission and support our growth we’re looking for a **customer support officer.**

**In this role you’ll...**

Be the first point of contact when our customers need support.

Manage the helpdesk for our clients in the UK, Belgium and the Netherlands.

Communicate new product features through our helpdesk portal.

Perform various administrative tasks (such as data input for new customer onboardings and providing administrative support for the customer onboarding managers).

Help create onboarding tools (such as product demos, tutorials, FAQs, ).

Assist the sales team by organizing conferences, creating sales assets,...

**Your profile**:
You have a thorough understanding and knowledge of transportation concepts.

You’re fluent in English, Dutch and French (both written and spoken).

Since we’re a software company, it’s a big plus if you’ re tech savvy.

You’re very customer-oriented and you have great communication skills.

You have a proven ability to handle administrative tasks with punctuality and attention to detail.

You’re flexible and you’re able to adapt easily in a fast-paced startup environment.

You are pretty creative (e.g. for the creation of announcements of new features, ).

**We offer...**

A competitive salary package.

Great growth opportunities within the company.

A flexible work environment (flexible working hours, possibility to work from home, ).

A green office with an amazing team atmosphere.

**Benefits**:

- Bicycle plan
- Eco vouchers
- Flexitime
- Food allowance
- Hospitalization insurance

Schedule:

- Day shift
- Flexible hours
- Flexitime
- Monday to Friday

Supplemental pay types:

- 13th month salary
- Vacation money

Work Location: Hybrid remote in 9050 Gent


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