Customer Support Specialist
il y a 2 jours
What You'll Do:
- Maintains high-level of customer satisfaction (CSAT) handling customer-facing support inquiries via all communication channels comprised of product questions, production issues, and configuration requests
- Effectively translates customer needs/problems into solutions or internal support plans of action
- Reviews workload diligently to stay ahead of customer expectations and in accordance with established service standards
- Identifies production issue trends and manages appropriately within leadership escalation path
- Maintains continual awareness of new products as they are introduced
- Consistently documents support cases in Salesforce and updates knowledge base when applicable
What You'll Bring to the Team:
- Proven experience in a technical support role, preferably within a SaaS company or related industry - 2+ Years preferred
- Strong technical skillset including a demonstrated understanding of software technologies, web functionality, troubleshooting, and data file processing
- Ability to utilize CRM technology to document and manage customer support issues
- Previous experience working with defined operating protocols, systems processes, and service level agreements (SLA)
- Critical thinker with the ability to interface with various internal support partners to derive solutions
- Active listener who seeks to understand the root cause of issues and understand the "why" behind the issue
- Strong verbal (building relationships) and written (documenting answers) customer engagement skills
- Persistent work ethic with a positive, team player mentality
- Bachelor's Degree preferred
What You'll Get:
- Work hybrid: We have really nice offices to work from, but you can also regularly work from anywhere you like. #LI-Hyrbrid
- A Culture that Lives its Values: Our values are not just words or window dressing, they guide our decisions - big and small - each and every day.
- Flexible Working Hours: We support your lifestyle
- the results are what count.
- Opportunities for Growth: Professional development can take many shapes. From ERGs like Women in Tech and DE&I, to Mentor-Mentee, Leadership, and High-Potential Programs, we foster an environment where all employees can grow.
- Recognition: From Billtrust Bucks and Gongings to Culture Champion and Founders Awards, our employees are recognized for hard work and outcomes achieved.
- Minimal Bureaucracy: An entrepreneurial environment of ownership and accountability allows you to get work done.
- Unique Individuals: We understand Diversity and Equal opportunities as enrichment for our future-oriented work at Billtrust. With us, teams are balanced and diverse. Because each of us is unique, and we appreciate bringing together different personalities and talents.
- Benefits: Country specific perks and fringe benefits
Who We Are:
For more than 20 years, we have achieved remarkable success and we attribute our growth to our people and culture. We encourage employees to have autonomy, think creatively, share ideas - even with our CEO - and to challenge the status quo every day.
-
Customer Support Specialist
il y a 1 semaine
Gent, Belgique Billtrust EU Careers Temps plein**What You'll Do**: - Maintains high-level of customer satisfaction handling customer-facing support inquiries via all communication channels comprised of product questions and production issues - Effectively translates customer needs/problems into solutions or internal support plans of action - Reviews workload diligently to stay ahead of customer...
-
Customer Support Specialist
il y a 2 semaines
Gent, Belgique Billtrust EU Careers Temps plein**What You'll Do**: - Maintains high-level of customer satisfaction (CSAT) handling customer-facing support inquiries via all communication channels comprised of product questions, production issues, and configuration requests - Effectively translates customer needs/problems into solutions or internal support plans of action - Reviews workload diligently to...
-
Customer Support Specialist
il y a 2 semaines
Gent, Belgique iController Temps pleinWhat You'll Do: - Maintains high-level of customer satisfaction (CSAT) handling customer-facing support inquiries via all communication channels comprised of product questions, production issues, and configuration requests - Effectively translates customer needs/problems into solutions or internal support plans of action - Reviews workload diligently to...
-
Support Specialist
Il y a 7 mois
Gent, Belgique Lightspeed Commerce Temps plein**Hi there! Thanks for stopping by** Are you actively looking for a new opportunity? Or just checking the market? Wellyou might just be in the right place! **Lightspeed are currently looking for a Support Specialist for our L Series Product, based in our Ghent office.** As part of Lightspeed's Support team, you will be the first point of contact with our...
-
Customer Service Specialist
il y a 2 semaines
Gent, Belgique Stora Enso Temps pleinAs a Customer Service Specialist you provide exceptional support and assistance to customers, addressing their inquiries, resolving issues, and ensuring a positive customer experience. You are responsible for effectively communicating with customers, maintaining product knowledge, and delivering timely and accurate information or solutions to meet customer...
-
Team Lead Customer Success
il y a 2 jours
Gent, Belgique Hello Customer Temps plein_We are looking for a _**_Team lead Customer Success _**_to join us on our journey. As a Team lead Customer Success you will focus on two goals at once: you build strong relationships with our customers by making a direct connection between our customer's strategic goals and how our CX solution is used. And secondly, you will coach and guide the Customer...
-
Customer Service Specialist
Il y a 7 mois
Gent, Belgique HAYS Temps pleinGent | Customer Service Specialist | NL/ENG | Fulltime | Logistiek & Transport | Klantgericht **Jouw nieuwe werkgever** Voor een wereldwijde aanbieder van transport - en logistieke diensten in Desteldonk, zijn wij op zoek naar een Customer Service Specialist. **Jouw nieuwe functie** *** Als Customer Service Specialist ben je het aanspreekpunt voor de aan...
-
Team Lead Customer Success
il y a 5 jours
Gent, Belgique Hello Customer Temps pleinWe are looking for a **Team lead Customer Success **to join us on our journey. As a Team lead Customer Success you will focus on two goals at once: you build strong relationships with our customers by making a direct connection between our customer's strategic goals and how our CX solution is used. And secondly, you will coach and guide the Customer Success...
-
Customer Engineering Support Specialist Ag Tracks
il y a 2 jours
Gent, Belgique Michelin Temps pleinCustomer Engineering Support Specialist AG Tracks & Systems Michelin, the Worldwide leader in Tires, is hiring!- Field Surveys - When not covered by dedicated departments or appointed people, realization of Customer Prospection & Selection, implementation of Surveys as per Survey Contract or Enquiry terms, Survey Progress Reports. - When covered by dedicated...
-
Customer Support Medewerker
Il y a 3 mois
Gent, Belgique Noël Franklin Temps pleinAls Customer Support medewerker kan je als geen ander prioriteiten stellen, je lost problemen op een professionele manier op en bent commercieel ingesteld. Hier leer je alle nieuwste hoogtechnologische snufjes kennen. Ben je ambitieus, sociaal en enthousiast? Waag je kans, want hier liggen sowieso doorgroeimogelijkheden voor je klaar! **De functie...
-
Customer Support Specialist
Il y a 7 mois
Gent, Belgique Lightspeed Commerce Temps plein**Hi there! Thanks for stopping by** Are you actively looking for a new opportunity? Or just checking the market? Wellyou might just be in the right place! Lightspeed is seeking a customer service oriented individual to provide full-time technical assistance for our popular Payment Systems.The Payment Specialist will be counted on to provide Support not...
-
Customer Support Specialist
Il y a 7 mois
Gent, Belgique Lightspeed Temps pleinHi there! Thanks for stopping by Are you actively looking for a new opportunity? Or just checking the market? Wellyou might just be in the right place! Lightspeed is seeking a customer service oriented individual to provide full-time technical assistance for our popular Payment Systems.The Payment Specialist will be counted on to provide Support not only...
-
Support Specialist
il y a 4 semaines
Gent, Belgique Robert Half Temps pleinRobert Half is evolving. Join our community as a **Support Specialist** and help shape our future. As a **Support Specialist** you will provide the administrative and commercial support as necessary to ensure the smooth, efficient functioning of the Permanent Recruitment-, Management Resources - and Technology Contracting sales teams. Activities for this...
-
Customer Configuration Specialist
il y a 2 jours
Gent, Belgique Lightspeed Commerce Temps plein**Hi there! Thanks for stopping by** Are you actively looking for a new opportunity? Or just checking the market? Wellyou might just be in the right place! As a Customer Configuration Specialist, you will assist our customers in becoming successful with our product. Since their success, is our success! You will be part of our launch services team within...
-
Customer Support Specialist
il y a 3 jours
Gent, Belgique Corilus Temps pleinVotre Fonction: - L’équipe Customer Support est responsable de la prise en charge des demandes d’assistance téléphoniques et électroniques de l’ensemble de nos clients. En tant que membre de l’équipe vous vous chargez de l’analyse des différentes questions et problèmes rencontrés et du support à l’utilisation des logiciels. Vous gérez...
-
Customer Support Officer
Il y a 8 mois
Gent, Belgique Qargo Temps plein**About Qargo**: Qargo is a tech start-up with offices based in London and Ghent. We are on a mission to transform the transportation industry by making it more efficient, profitable, and sustainable. Together we are building the most user-friendly and intuitive Transport Management System (TMS) on the market that automates administrative processes and...
-
Customer Enablement Specialist
il y a 1 mois
Gent, Belgique Zero Friction Temps pleinAre you a passionate **Customer Success Specialist** who loves helping others succeed and has a talent for making complex things simple? Do you enjoy connecting with people, solving problems, and creating great experiences? If you're looking for a hands-on role where you can guide, support, and train customers to get the most out of innovative software, this...
-
Customer Support Officer
il y a 2 semaines
Gent, Belgique Qargo Temps pleinQargo is a tech start-up with offices based in London and Ghent. We’re on a mission to transform the transportation industry by making it more efficient, profitable and sustainable. We are building the most user friendly and intuitive Transport Management System (TMS) on the market that automates administrative processes and optimizes planning. To achieve...
-
Customer Support Associate
il y a 2 semaines
Gent, Belgique Honda Motor Europe Logistics Temps plein**What will you be asked to do?** In your job, you provide optimum customer service, and you give general support to the **European Engine Centre** (**EEC**) department in Ghent, which vouches for centralising the sales and logistics of industrial engines in Europe. **You get energy from** - informing customers about product assortment, prices, availability,...
-
IT Support
Il y a 7 mois
Gent, Belgique Sharp Brains Ltd Temps pleinSharp Brains is an IT Services & Solutions Provider based in the UK. We offer on-demand and managed technical support around the globe and around the clock. Our mission is to deliver IT Services & Solutions Globally, and our vision is to be the most innovative IT Managed Services Provider. Our values are Trust, Grow Confidence, and Expertise in a safe and...