Customer Engineering Support Specialist Ag Tracks
il y a 2 jours
Customer Engineering Support Specialist AG Tracks & Systems
Michelin, the Worldwide leader in Tires, is hiring- Field Surveys
- When not covered by dedicated departments or appointed people, realization of Customer Prospection & Selection, implementation of Surveys as per Survey Contract or Enquiry terms, Survey Progress Reports.
- When covered by dedicated departments or appointed people, organization of Customer prospection and selection to guarantee specifications and conditions of usage.
- “Roulage Suivi CES”-type surveys have to be held as an opportunity to do "farming” or “hunting” business
- Capture Usage
- In accordance with the needs identified by CES Leader and active Referential, realization of field usage studies (usage characterization) featuring Road/ground conditions, Reasonably Predictable Abnormal Usages, local Regulations, field usage measurements (e.g. performance and load surveys), etc.
- Preparation of Use Extensions.
- Give Advice
- Technical Training & Coaching of Sales Forces & Marketing Representatives
- Technical & Product support to selected external customers: Users, Dealers, OEMs
- Validation of Technical contents of documentation for external use
- Preparation of Technical literature and documentation in compliance with regulations
- Support of events or technical demonstrations during commercial product launch events, selected on added value
- On-the-job training / tutoring for C.E.S. newcomers
- Market surveillance
- Observation of environment and input on Products & Services (e.g. new products, new offers)
- Collection of weak signals / product alerts / **risks analysis **regarding Michelin & Competitor Products & Services; trace field information to feed territory Product Flash Report
- “Copycat”: identification and reporting, and when necessary implementation of actions
- Realization of AG Tracks and Systems Performance studies (e.g. end of life examination or collection, comparative Surveys between Michelin & Competition) and input on Product Maintenance Plan
- Implementation of actions for market interventions (e.g. Exceptional Event)
- Claim Management
- Adequate qualification of Customer dissatisfaction cases, including training
- Compliance with active Product Claim Management Processes and Product Liability Referential
- Quality of Claim Management: Customer Centricity (e.g. response time line or other active KPIs) and Company Protection
- **If (s)he has the delegation **, realization of Reports following minor litigation cases (validation by Product Liability Correspondent), and realization of preliminary surveys following major litigation cases and delivery of conclusions / final report
Motivated by our Purpose - We Care about Giving People a Better Way Forward - Michelin offers our employees a comprehensive Total Rewards package with competitive well-being, health care, life insurance and retirement benefits and perks such as:
- A competitive salary and benefits
- Collaboration with diverse and international co-workers
- Professional development opportunities
- A challenging role in a highly innovative company
- An Employee Assistance Program
(Take note that some elements of this Total Rewards package may differ from other positions offered at Michelin, as this role is opened at Camso, the Off-the-Road business line)
This position is not available for immigration sponsorship.
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