Customer Care and Sales Representative

il y a 1 semaine


Gent, Belgique Orange Temps plein

Orange is now looking for service minded talents able to go that extra mile. Maybe are you the skilled profile we are currently looking for

Sounds good?

Then you might be glad to know that we are looking for a passionate Business Sales Support to join our Customer Operations Department

Mission

You act as a point of contact for Sales agents in the Business market. Furthermore, you ensure end-to-end treatment and follow-up of questions, remarks and complaints with the objective to increase Business customers
- and Sales agents
- satisfaction

What do you do?
- You respond to questions by phone or in written & solve problems in a minimum of time, following predefined Service Level Agreements and processes.
- You dispatch files towards different Back Office teams if necessary. You ensure follow-up till solution has been found and keep the customer or sales agent informed of any evolution.
- You cooperate on pro-active campaigns to decrease the contact rate and to increase the satisfaction of customers and sales agents.
- In handling necessary administration, you ensure updates of customer’s information in IT systems.
- You gather field information and report issues and problems as input of continuous improvement and/or incidents.

Your profile:

- You have call center and customer experience in being diplomatic, mature and extravert
- You give proof of excellent listening and communication skills
- You have knowledge of the tools and the systems used by the contact centers As a Team worker, you show integrity and who is not afraid to take initiative
- You have a commercial flair
- You have spoken and written skills of Dutch and French + a good command of English
- Analytical skills required
- Excel knowledge is much appreciated



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