Support Manager

il y a 2 semaines


Brussels, Belgique HNM Solutions Temps plein

**Job ID: HNMJD2279**:
**Role: Support Manager**

**Location: Brussels, Belgium**

**Description**:



- Following tasks will be performed by external service provider:



- Organization, implementation and maintenance of (IS) support
- IS Service management
- Technical support line 2 (mainly in Oracle) regarding the use of information systems
- Release notes of the information systems
- High level testing of the information systems (service to developer teams)
- Maintenance of the Knowledge Database
- Update of wiki sites, collaborative sites
- Management and follow-up of user requests
- Management of incidents related to information systems; organisation of the reporting
- Participation in user, service and project meetings
- Elaboration and implementation of relevant support processes
- Interaction with the business analysts, customer, users, project leaders and the developers

**Skills and knowledge**:
Following skills and knowledge are required for the performance of the above listed tasks:



- Good IT skills in particular Oracle SQL and PL/SQL and basic Unix
- Excellent communication / writing skills.
- Ability to give presentations.
- Able to cope with the needs of multi-language site deployment.
- Knowledge in end user assistance or support of information systems
- Good knowledge of ITIL
- Knowledge of wiki, collaborative sites and social networks
- Good reporting skills

**Specific Expertise**:
Following specific expertise is mandatory for the performance of tasks:
- Knowledge of Oracle SQL and/or PL/SQL (min. 3 years of experience)
- Urgent Openings
- Contract/Freelance
- Contract to Hire
- Direct Hire


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