Service Delivery Manager

il y a 2 semaines


Mons, Belgique Mielabelo Temps plein

**Responsabilités |**
- Organiser et assurer le suivi des demandes et des prestations de services, avec un focus particulier sur l’établissement des plans budgétaires, la bonne livraison des services, la satisfaction du bénéficiaire et la maitrise des couts facturables relatifs aux prestations et aux réalisations pour ceux-ci.
- Améliorer en continu la maturité des processus en incluant les parties prenantes
- Valider l’ensemble des modifications du portefeuille des services de l’entreprise
- Assurer le suivi et la qualité des services rendus aux bénéficiaires internes et externes
- Comprendre les besoins des bénéficiaires et être à même de les traduire en besoins clairs ainsi que d’estimer correctement les coûts de réalisations et des prestations
- Être garant de la communication et de la relation avec les bénéficiaires

**Casting |**

Les compétences clés pour le rôle sont:

- « Orientation service » : expérience prouvée en coordination technique, multi-intervenants, basée sur la méthodologie « ITIL »
- Maîtrise des outils habituellement utilisés pour la gestion des activités : outil de « ticketing » (Jira, BMC Remedy, ServiceNow, HP Service Manager, etc.)
- « Problem Solver » : capacité de description, d’analyse et de résolution des problèmes de nature technique et/ou procédurales qui traversent l’infrastructure et au sein organisations concernées
- Une expérience en coordination technique basée sur la méthodologie ITIL
- Certification ITIL
- Utilisation des outils de reporting
- Vous êtes rigoureux, méticuleux dans le suivi des activités et autonome
- Vous communiquez aisément et vous vous adaptez à votre public

Type d'emploi : Temps plein, CDI, Freelance/Indépendant

Avantages:

- Aide au développement professionnel
- Assurance groupe
- Assurance hospitalisation
- Assurance vie
- Cadeau de Noël
- Carte essence
- Chèques repas
- Éco-chèques
- Événements d'entreprise
- Formation continue
- GSM de fonction
- Jours de congés supplémentaires
- Ordinateur de fonction
- Remboursement des frais de téléphone
- Remboursement internet
- Travail à domicile
- Voiture de société

Programmation:

- Lun-Ven
- Travail de jour

Types de primes et de gratifications:

- 13ème mois
- Bonus annuel
- Pécule de vacances

Mesures COVID-19:
Mielabelo se conforme strictement aux recommandations des autorités (kit masques avec logo et gel)

Expérience:

- ITSM: 5 ans (Exigé)

Lieu du poste : Télétravail hybride (7000 Mons)


  • Service Delivery Manager

    il y a 6 jours


    Mons, Belgique NATO - OTAN Temps plein

    NATO offers you more than a job. It gives you a mission: building peace and security for one billion people in Europe and North America. The NATO Communications & Information Agency (NCIA) is leading NATO’s Digital Transformation. Based in Mons, Belgium the Service Delivery Manager plays a key role in providing essential service lifecycle management to the...

  • Service Delivery Officer

    il y a 2 semaines


    Mons, Belgique Enterpryze Consulting Ltd. Temps plein

    **Service Delivery Officer - **Working Location**:Mons, Belgium** - **Security Clearance**:NATO Secret / SC** - **Language**:High proficiency level in English language **EXPERIENCE AND EDUCATION: **Essential Qualifications/Experience: - **University degree at a nationally recognised/certified University in a field related to IT or Information Management and...

  • Service Delivery Officer

    il y a 7 jours


    Mons, Belgique Systems Planning and Analysis, Inc. Temps plein

    Overview: - Systems Planning and Analysis, Inc. (SPA) is a well-established and progressive defense contracting company in the Northern Virginia area just a few miles south of the Pentagon. We are a professional services firm established in 1972 that has a long-standing reputation for unrivaled technical and analytical support to some of the top decision...

  • Service Delivery Officer

    il y a 2 semaines


    Mons, Belgique Systems Planning and Analysis, Inc. Temps plein

    Overview: Systems Planning and Analysis, Inc. (SPA) delivers high-impact, technical solutions to complex national security issues. As we enter our 50th year in business, we are known for continuous innovation for government customers, both long-established and newly acquired, as our capabilities expand around the globe. Our work is state-of-the-art and made...


  • Mons, Wallonie, Belgique beBee Careers Temps plein

    Role Overview:The Cybersecurity Change Management Specialist plays a crucial role in ensuring the smooth operation of our services. The specialist is responsible for managing change requests, evaluating risks, and coordinating service delivery.Main Responsibilities:Review and evaluate change requests submitted by stakeholdersCoordinate service delivery and...


  • Mons, Belgique Enterpryze Consulting Ltd. Temps plein

    **Service Delivery Manager **Penetration Testing and Adversary Emulation - **Working Location**:Mons, Belgium** - **Security Clearance**: NATO Secret** - **Language**:High proficiency level in English language **EXPERIENCE AND EDUCATION: **Essential Qualifications/Experience: - A university a Bachelor's Degree in Computer Science combined with a minimum of...


  • Mons, Belgique Vector Synergy Temps plein

    **Location**: **Security Clearance**: Reference No. Mons, Belgium NATO Secret C002842 / Mons **Skills, knowledge, experience required**: - A Bachelor's Degree in Computer Science combined with a minimum of 2 years' experience in Cyber Security related post as a Security Engineer or similar position; - OR a Secondary education and completed advanced...

  • Service Delivery Manager

    il y a 18 heures


    Mons, Belgique Mielabelo Temps plein

    Créez une expérience utilisateur unique au sein du département IT ! **Talent | Acteur de l’amélioration des services IT** - Participer à la gouvernance de gestion de service (Change Advisory Board, Operational meeting, incident meeting ) ; - Intervenir comme facilitateur dans le cadre de la gestion des incidents en interne et auprès des partenaires,...


  • Mons, Belgique Vector Synergy Temps plein

    **Location**: Mons, Belgium **Security Clearance**: NATO Secret **Reference No**: C002172 / Mons **Skills, knowledge, experience required**: - A university degree at a nationally recognised/certified University in a field related to IT or Information Management and 2 years of post-related experience; - At least 3 years of experience in Information and...


  • Mons, Belgique Enterpryze Consulting Ltd. Temps plein

    **EXPERIENCE AND EDUCATION**: **Essential Qualifications/Experience**: - Bachelor's degree in Telecommunications, Electrical Engineering, Computer Science, or a related field - Experience in satellite communications, RF engineering, link budget computation, analysis and network operations - Experience with satellite network management systems and monitoring...


  • Mons, Belgique Vector Synergy Temps plein

    **Location**: Mons, Belgium **Security Clearance**: NATO Secret **Reference No**: RFQ 2025-0117 / Mons **Skills, knowledge, experience required**: - Bachelor's degree in Telecommunications, Electrical Engineering, Computer Science, or a related field; - Experience in satellite communications, RF engineering, link budget computation, analysis and network...


  • Mons, Belgique Vector Synergy Temps plein

    **Location**: Mons, Belgium **Security Clearance**: NATO Secret **Reference No**: C002296 / Mons **Skills, knowledge, experience required**: - A Bachelor's degree at a nationally recognised / certified University in a related discipline; - Proven experience of at least 5 years in: - Project Management; - Service Management practices with particular...


  • Mons, Belgique Spektrum Temps plein

    Spektrum have a wide range of exciting opportunities in several global locations. We are always looking to add great new talent to our team and look forward to hearing from you. **Who we are supporting** The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT)...


  • Mons, Belgique Systems Planning and Analysis, Inc. Temps plein

    Overview: Systems Planning and Analysis, Inc. (SPA) is a well-established and progressive defense contracting company in the Northern Virginia area just a few miles south of the Pentagon. We are a professional services firm established in 1972 that has a long-standing reputation for unrivaled technical and analytical support to some of the top decision...


  • Mons, Belgique Systems Planning and Analysis, Inc. Temps plein

    Overview: Systems Planning and Analysis, Inc. (SPA) delivers high-impact, technical solutions to complex national security issues. As we enter our 50th year in business, we are known for continuous innovation for government customers, both long-established and newly acquired, as our capabilities expand around the globe. Our work is state-of-the-art and made...


  • Mons, Wallonie, Belgique beBee Careers Temps plein

    Responsibilities:The Cybersecurity Change Management Specialist will be responsible for:Service Request Fulfillment:Fulfill service requests submitted by stakeholders within agreed-upon timelinesEvaluate service request impact and riskChange Request Evaluation:Evaluate change requests prepared by stakeholdersEnsure alignment with organizational policies and...


  • Mons, Wallonie, Belgique Spektrum Temps plein

    Spektrum have a wide range of exciting opportunities in several global locations.We are always looking to add great new talent to our team and look forward to hearing from you.Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our...

  • Release and Deployment Manager

    il y a 2 semaines


    Mons, Belgique Enterpryze Consulting Ltd. Temps plein

    **Release and Deployment Manager - **Working Location**:Mons, Belgium** - **Security Clearance**: NATO Secret** - **Language**:High proficiency level in English language **EXPERIENCE AND EDUCATION: **Essential Qualifications/Experience: - Practical experience in the usage of Service Management tools - Sound knowledge of Service Design, Service Transition...


  • Mons, Belgique Enterpryze Consulting Ltd. Temps plein

    **EXPERIENCE AND EDUCATION**: **Essential Qualifications/Experience**: - Previous experience in Sr. Change Manager position - Experience in Cyber Security domain (SIEM, Computer Forensics, Vulnerability Assessment, Network intrusion prevention, Full packet capture, Public Key Infrastructure, Crypto) - Proven experience in developing and implementing ITIL...

  • Release and Deployment Manager

    il y a 2 semaines


    Mons, Belgique Spektrum Temps plein

    Spektrum have a wide range of exciting opportunities in several global locations. We are always looking to add great new talent to our team and look forward to hearing from you. **Who we are supporting** The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT)...