Customer Program Manager

il y a 1 semaine


Diegem, Belgique Cisco Systems Temps plein

What You'll Do
The Customer Program Manager is responsible for leading our customers to Business, Innovation and Operational Outcome based solutions. Typical day to day tasks include:
Provide vision, strategy, governance and business objective alignment
Lead programs which consist of multiple projects; projects within the program may share dependencies, and delivery of the overall program will enable realization of benefits across the program, and achieve customer value
Responsible for program metric tracking, and leading financials and profitability
Provide leadership and hold the customer and program team accountable to deliver programs on-time, within budget, with high quality while achieving customer satisfaction
Perform overall program-level planning, resource management, customer engagement, communications planning and oversight of interdependent projects ensuring smooth transition to Operations
See opportunities for additional business, provide input to presales evaluation, requirements gathering, and renewals Who You'll Work With
You'll have strong Financial and Business Acumen - Knowledge, skills and understanding of P&L, business concepts, tools and processes for making sound business decisions.
You bring Innovative solutions and delivery processes to our customers.
You demonstrate a strong background in IT or technology sales experience. In addition, you will be an effective manager of people.
ITIL processes will be something you know thoroughly, certification desired
You have a background in Service Management, IT Operations, Cisco technologies and solutions, including understanding dependencies on core infrastructure and service delivery elements and how they impact service availability and outstanding operational delivery-Experience
Your ability to influence and communicate optimally to senior-level leadership as well as functional management will shine. You have overall excellent interpersonal and communication skills.
Change will be a constant, so you will be adaptable to changing environments and priorities
You will have the ability to use a range of leadership styles from collaboration and partnership to command & control based on business conditions and day-to-day demands of the role Why Cisco
WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.
We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (36 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do - you can’t put us in a box
But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)
Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.
So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us


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