Digital Backend Customer Journey Expert

**Customer Journey Expert - Digital Channels** **Level 15 | 100% fixed contract | Brussels** **Your role & work environment** As a **Customer Journey Expert (CJE) Digital Channels**, you will analyse the behaviour of our customers when banking digitally, as well as the processes of digitizing sales and services at ING. Armed with those insights, you will...

**Customer Journey Expert Digital Business Onboarding**: Customer Journey Expert Digital Business Onboarding Digital Business Banking ~50% work from home **A day in the life of a Customer Journey Expert Digital Business Onboarding** - Creating and improving seamless, secure and personalized digital journeys to onboard business customers of all sizes -...

Senior Digital Customer Journey Expert - Digital Sales BE - Brussels - CJE Technical data function ING Belgium, Marnix Possibility of 50% work from home on the basis of a team agreement Job Level 16 Your role & work environment As a Senior Digital Customer Journey Expert, You will work in the Area Digital Sales BE, Tribe Digital & Customer Interactions. Your...

**Customer Journey Expert Digital Services (CJE)** (15/16) **Brussels, 100% fixed contract** **We redefine banking. How about you?** There has never been a more interesting time to work at ING. We’re on a journey that is centered around our customers, powered by technology and driven by smart, determined people. All working to empower our customers to...

**GJA**: 16 As Customer Journey Expert in the Digital Service Adoption squad you will enable self-service through the ING Banking app in which you will contribute to provide a superior customer experience at a reduced cost to serve. In your role, that is crucial to implement our mobile first strategy, you are at the heart of mobile banking, to guide our...

Digital Customer Journey Expert - Customer Acquisition & Engagement Your role & work environment At ING we have bold ambitions to improve the digital experience for our customers while empowering people’s financial health. At the same time, we want to make a positive contribution to the society and the world we live in. In Tribe Daily Banking and Client...

**Customer Journey Expert - Digital Advice - Assisted Channels Tribe** fluent in Dutch and/or French & English **Technical data function** **Work Location : CSM** **Possibility of 50% work from home on the basis of a team agreement]** **Function Class: 15** **Function Code CJE - Channel Management II** **Work Schedule**: Preferably 100%, but 80% or 90% would...

**Advanced Customer Journey Expert at Digital Business Banking Channels - Vintage**: Digital Business Channels 50% work from home *** - **Ensure an excellent experience **for our Business customers and CLT**:analyse the behaviour of our customers in all business segments on our digital channels, and ensure the best possible digital experience for them and...

Senior Digital Customer Journey Analyst **Role**: Web Analyst & Reporting Mission As a Digital Customer Journey Analyst, your goal is to analyze and understand the full customer journey across all digital touchpoints. Your insights will help enhance the customer experience and boost digital business performance. You will collaborate with a team of digital...

**Customer Journey Expert - Digital Channels** **Your role & work environment** Always wanted to work on the most important channel of the bank, namely our mobile app? Well, then we are looking for you: As a **Customer Journey Expert (CJE) in the Digital & Customer Interaction department (“tribe”),** you will collaborate with your team but also with...

**Digital FrontEnd Customer Journey Expert - Consumer Loans** **(level 16)** **[Belgium, full time]** **Your role & work environment** As part of the Tribe Consumer Loans, you will be part of a team responsible for all ING products within the area of personal loans and overdrafts for Belgium. You will work in one of our frontend squads “FrontLend”,...

**Digital Customer Journey Manager** Als Digital Customer Journey Manager maak je deel uit van ons enthousiast en dynamisch Sales & marketing team, Je komt specifiek terecht in ons Digital Marketingteam, waar je een team van 3 specialisten en verschillende externe partners aanstuurt, coördineert, coacht, ontwikkelt en inspireert. Samen zetten jullie...

At ING we value and support our employees before recruiting external talent. If you think this vacancy is the right next step in your ING career, we’d encourage you to apply. Should you have questions about the vacancy or need to hear more before you feel you can apply. Please do not hesitate to reach out to the responsible recruiter. **Job level**:...

Customer Journey Expert Universal Digital Business Banking / Customer Data 50% work from home A day in the life of a Customer Journey Expert at Customer Data - Data Governance - Provide expert advice on customer data definitions, customer data exchange models and data mappings. - Organize and facilitate refinement sessions to clarify and drive decisions...

Customer Journey Expert Universal Digital Business Banking / Customer Data 50% work from home A day in the life of a Customer Journey Expert at Customer Data - Data Governance - Provide expert advice on customer data definitions, customer data exchange models and data mappings. - Organize and facilitate refinement sessions to clarify and drive decisions...

GJA 15 Your key responsibilities Drive or contribute to projects aiming to enrich/improve the digital/mobile proposition of ING, in respect of the risk, legislation and regulatory frameworks. Ensure a smooth collaboration and coordination of project groups composed by colleagues of different expertise (UX, data analyst, communication, risk assessors, domain...

**Job Level 15 | Hybrid**: Home/Brussels **Your role & work environment**: Always wanted to work on the most important channel of the bank, namely our mobile app? Well, then we are looking for you: As a Customer Journey Expert (CJE) in the Digital, Assisted & Customer Interaction department (“tribe”), you will part of a team (“squad”) made up of...

Possibility of 50% work from home on the basis of a team agreement **CJE - Channel Management III GJA**: 16 Your role & work environment As a Senior Digital Customer Journey Expert, you will work in the Digital Sales Area BE, Tribe Digital & Customer Interactions. Your success indicator will be the overall digital & mobile sales contribution with a first...

**Product Owner Digital Customer Journey**: **The team**: AlphaCredit is looking for a** Product Owner Digital Customer Journey **to join our Benelux team in our offices in Brussels. The Squad Digital Customer Journey is **part of the MyMobility Tribe that covers the automotive business **(loans, leasing and wholesales) in the Benelux. The Product Owner...

**Customer Journey Expert for Customer Data - Digital Business Banking - Brussels**: **Technical data function***: Your role & work environment You will be part of the Customer Data area within the Digital Business Banking department. We **provide our retail and business customers with digital and user-friendly processes to manage their data**, while...