Product Owner Digital Customer Journey

il y a 2 semaines

Brussels, Belgique Alphacredit Temps plein

**Product Owner Digital Customer Journey**:
**The team**:
AlphaCredit is looking for a** Product Owner Digital Customer Journey **to join our Benelux team in our offices in Brussels.
The Squad Digital Customer Journey is **part of the MyMobility Tribe that covers the automotive business **(loans, leasing and wholesales) in the Benelux. The Product Owner Digital Customer Journey is entitled to drive an agile squad of about 8 Developers and reports to the Tribe Lead.
What is my mission?
As Product Owner of the Squad Digital Customer Journey, which is responsible for the built of a Hybrid Customer Journey and for the improvement of operational processes and tools. Your mission is to ensure that the Customer/Employee/Partners value of the Product is steadily, frequently, and sustainably maximized.

**Your Function**:
I am responsible for managing the Product backlog of the Squad (Features/Stories):

- I adapt it depending on the Product Vision given by my Tribe Lead, which means I must anticipate Customer needs and Market evolutions so that we make the difference in time;
- I create the User Stories / Features and challenge these ones with the Squad until everyone understands what must be delivered to do it right and fast in collaboration with the Scrum Master and the members of the Squad ;
- I make the cut in Product Prioritization, by ranking Stories/Features in the backlog for the next Sprints adopting a value-based prioritization method, to cover build & run needs;
- I test the implementation of the Stories/Features for their Product Release, ensuring that delivery is viable from a Customer acceptance perspective;
- I actively participate in the Life and the Ceremonies of the Teams I belong to (my Squad, Tribe), constantly sharing our Agile Values & Principles.

**Who am I interacting with?**:

- As a Product Owner, I belong to my Squad, and I interact with other teams to develop both our Products and our Expertise:
- In the Squad, I work daily with Designers, Engineers and Experts in order to build the Product we are collectively accountable for;
- In the Tribe, I work especially with the Tribe Lead, in order to provide him/her with the information needed to establish the Tribe Vision;
- In the Tribe, I work daily with the other POs in order to coordinate from an end-to-end Feature perspective;
- I can also work with Colleagues to join the same Communities of practices.

**Your Profile**:

- You have knowledge of the automotive sector
- You have knowledge on (digital) customer journeys
- You are familiar with an Agile Way of Working
- You are creative & innovative
- Problem solving oriented
- You are able to take decision and explain, support change
- You have the ability to inspire others & generate people's commitment
- You are a strong partner and can adapt easily
- You are fluent in English (French and/or Dutch are a plus)

**Our Offer**:

- A challenging position with many internal and external contacts, in an environment that is constantly evolving
- Working for a growing company within the strong BNP Paribas Group
- High learning and career opportunities
- A permanent employee contract with a competitive salary and extensive benefits (pension plan, meal vouchers, extralegal holidays, etc.).
- You will be able to step into our “Flex Income Plan”, which allows you to convert the end of year premium (fixed collective moment of choice each year) in one or multiple advantages (car, additional holidays, internet subscription ).

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