Digital Frontend Customer Journey Expert

il y a 4 semaines

Brussels, Belgique ING Temps plein

**Digital FrontEnd Customer Journey Expert - Consumer Loans**

**(level 16)**

**[Belgium, full time]**

**Your role & work environment**

As part of the Tribe Consumer Loans, you will be part of a team responsible for all ING products within the area of personal loans and overdrafts for Belgium. You will work in one of our frontend squads “FrontLend”, responsible for product and service delivery within our App, Web and Branch environments; designing and delivering features that supports our private customers “in their financing needs so they can realize their goals and dreams”. You will work on features that ensure seamless customer experience while staying compliant with regulatory, risk and data requirements.

**Your key responsibilities**

The role of a Customer Journey Expert is a broad role in which product management and IT come together. We are looking for a Customer Journey Expert with a focus on our online journey.

In that capacity, we expect you to:

- Contribute to translating our vision into clear and implementable requirements. Be the bridge between business & IT: provide clear requirements to developers on what needs to happen and test the required features.
- Be proactive in analysing ways to improve our journey
- Develop fully online and digital customer journeys
- Work in a self-steering, cross-border team with colleagues having different expertise
- Work in close collaboration with the IT engineers in the team
- Collaborate with different stakeholders and colleagues in other teams to achieve our strategic objectives
- Ensure clear, structured and complete communication of new features to relevant stakeholders
- Help in the resolution of incidents

**We are looking for**

A colleague with a** talent for taking it on and making it** **happen, **enthusiasm for** helping others to be successful **and a knack for always **being a step ahead**. In other words, you strive to bring fresh ideas to life and embrace challenges in a fast-changing environment. You are a naturally collaborative person who listens and invests in others to achieve common goals. You love to challenge the status quo and are eager to propose creative solutions to problems.

**As a Customer Journey Expert, you will also need**:

- An open mindset for innovations and new trends in the market
- Customer centricity and ability to collaborate with different people
- Entrepreneurial attitude
- Proven planning & organizational skills
- Clear communication skills: written and oral
- Ability to work in an autonomous way and to take initiative
- To make things happen thanks to your ‘can-do’ attitude and autonomy, with diligent respect for the (risk) processes.
- Structured approach towards deliveries
- Problem solving
- Knowledge of lending products/services is considered as a plus but not mandatory
- Affinity or experience with Java is considered as a plus but not mandatory
- UX design experience is preferred but not mandatory
- Fluency in English (Knowledge of Dutch or French is a plus)
- Bachelor’s degree with up to 2-3 years relevant work experience

**We offer you**

A clear purpose, a unique offer and a range of flexible compensation and other benefits:

- Personal growth & challenging work with endless opportunities to realise your ambitions
- An informal, dynamic environment with innovative colleagues supporting your endeavours
- A progressive and agile way of working, where new ideas are valued ahead of convention

Furthermore, within the Tribe Consumer Loans, you can count on a range of opportunities to invest in your personal and professional growth with:

- Continuous improvement of your craftsmanship through trainings, knowledge sharing and coaching.
- Being part of a team that is responsible for a key product to realise ING’s commercial objectives with challenging projects.
- Being part of a young and dynamic tribe

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