Senior Digital Customer Journey Expert

Il y a 2 mois

Brussels, Belgique ARIAD Temps plein

Ready for a new challenge? Our clients are the leading brands in Europe, and they’re looking for a variety of digital talent for their teams. We’ll help you reach the next level with a job perfectly suited for your unique skills and aspirations.

**About Ariad**:
We’re the digital consultancy & staffing firm that leading A-brands in Europe count on to make digital transitions happen. We partner exclusively with brands like Samsung, Carrefour, ING, Orange and MediaMarkt. We bring together Europe’s finest talent and develop successful teams that create digital customer experiences that people want, love and talk about.

Ariad consultants are specialized in digital marketing, e-commerce, digital communication, digital analytics, marketing automation, digital product design and digital transformation.

**About our role**:
Our client is a world-renowned company in the financial world. They are looking for a talented and passionate individual to join their team as a Digital Customer Journey expert. In this role, you will be responsible for driving digital experience on the onboarding of new customers.

**What you will be doing**:
Your main responsibility will be to improve our onboarding journey, strategically (vision) and hands-on
Create, analyse and follow up on data reports (Adobe)
Establish business requirements for front-end developers
You will be the advisory expert in your field of expertise & competence, for other teams and senior management
Ensure compliance with external regulation and internal minimum requirements (KYC)

**What you bring**:
Being collaborative is in your nature and you are customer oriented

At least 5 years of solid experience in a similar role

You are hands on, always open for a challenge, critical towards existing methods in order to improve the status quo

You have past experience in translating business requirements to IT

Bonus points if you have experience with KYC regulations

Strong communication skills (written and oral) in English and either French or Dutch

**The offer**:
Contractor collaboration. 6 months mission with possibilities on extensions.

Digital recruitment process and onboarding to the company.

Work for a well-known finance company and have an impact in its market

You will have the opportunity to work with an innovative team, and be a key player in driving fantastic user experience.

50%-50% homeworking policy, based on team agreements

Why become an Ariad Consultant?

You’re joining an impressive network of +100 digital consultants and the Ariad staff, all dedicated to helping and supporting each other to succeed, and drive innovation.

**You will never be a number**: we match you with projects that suit your skills and ambitions.

Personalized follow-up & honest feedback guided by our Digital Talent Managers.

Gain a rich community of other digital professionals at quarterly events and meetups

Join our annual Workcation event in sunny Southern Spain

Ongoing opportunities to learn and grow professionally including personal and professional development and guidance

Access to leading A-brands in Europe such as Samsung, ING Bank, Carrefour, L'Oreal,, Decathlon and many others

(Curious to learn more? See what the A-team has to say or browse these articles and our Ask A Consultant series for an inside look at life on the A-team)

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