Senior Customer Journey Expert Savings and Term
il y a 1 jour
**Customer Journey Expert **- Savings and Term Accounts**
**Brussels, 100% fixed contract**
**Technical data function**
Work Location: Brussels
Possibility of 50% work from home on the basis of a team agreement
Work Schedule: Full time 100%
**Your role & work environment**
At ING we have bold ambitions to improve the digital experience for our customers while empowering people’s financial health. At the same time, we want to make a positive contribution to the society and the world we live in.
In **Tribe Daily Banking & Client First**, you are part of the domain “**Savings & Term Accounts**” in the area ‘**Savings and Life Events**”, and you will strongly collaborate with other tribes.
As a Customer Journey Expert in Savings and Term Accounts, **your responsibilities** will include:
- Translating the bank and tribe strategy to concrete initiatives within the scope of Savings and Term accounts.
- Contributing to the delivery roadmap of digitalization of Savings and Term accounts to maximize business value.
- Managing of risks within the scope of Savings and Term accounts and contributing to a secure bank by respecting the regulations.
- Working on strategic & complex projects laying the foundation of a leading mobile lead organization.
- Actively participating and taking initiative to improve the collaboration between different stakeholders and colleagues in other teams
- Play an advisory role in your core field of expertise & competence towards other teams & senior management
- Evaluating our delivery way of working with the aim to continuously improve it
**We are looking for**:
A colleague with a talent for taking it on and making it happen, enthusiasm for helping others to be successful and a knack for always being a step ahead. In other words, you strive to bring fresh ideas to life and embrace challenges in a fast-changing and complex environment. You are a naturally collaborative person who listens and invests in others to achieve common goals. You love to challenge the status quo and are eager to propose creative solutions.
- You are a naturally collaborative person who listens and invests in others to achieve common goals.
- You love to challenge the status quo and are eager to propose creative solutions.
- You have expertise / relevant senior experience in retail banking market, (digital) proposition design, regulations, and a strong belief that digital is the way forward to empower our clients
- You combine strong analytical capabilities with creative mindset to find solutions to complex problems. You bring clarity and structure by developing helicopter views and removing complexity when needed.
- You have a real obsession to exceed customer expectations by developing a differentiated customer experience (channels, products & services).
- Change, innovation & testing is part of your DNA: you are interested in how the world evolves and translate this into the continuous improvement of our customer propositions & way of working.
- You thrive in a feedback driven team environment.
- You hold a master’s degree and are qualified with relevant experience.
- You are fluent in French or Dutch AND English.
**We offer you**
- A challenging and high-pace environment with a potential to create direct impact by delivering novelties and improvements in customer value proposition.
- A clear purpose, a unique offer and a range of flexible compensation and other benefits.
- The possibility to invest in your professional and personal growth thanks to the expertise of our international teams, and our knowledge sharing culture.
- A hybrid way of working with a possibility of 50% remote working on the basis of a team agreement.
**We redefine banking. What about you?**
We’re on a journey that’s centred around our customers, powered by technology, and driven by smart, determined people. Our customers feel our people are empowering them to stay a step ahead in life and in business. We’re proud of that
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