Customer Journey Expert

il y a 2 semaines

Brussels, Belgique ING Temps plein

**Customer Journey Expert - Screening & FI CoE -**

**KYC Services Tribe**

**Technical data function**

**Work Location: Brussels**

**Possibility of 50% work from home on the basis of a team agreement**

**GJA 16**

**KYC Process Design & Control II**

**Work Schedule: 100%**

**Sensitive Function: No**

**Representation costs: No**

**Hiring Manager**:
***
**Rim Hetira**

**Recruiter**:
***
**Jessica De Cnijf**

**Your role & work environment**

Money laundering, Tax evasion and Financial & Economic Crime (FEC) as a whole, is directly affecting our economy & social welfare, by distorting prices, stimulating (cyber)crime, diverting resources to sterile sectors, weakening economic & social policies... Huge amounts of dirty money are still circling around us and criminals are looking for any opportunity to recycle the profits of their crimes through the financial sector. Our KYC Tribe plays a key role in this fight against FEC.

At KYC, our work environment is inspiring, and people & delivery focused. To achieve this, we listen to and lead our people. We relentlessly improve the data driven approaches at KYC and invest in the data proficiency of our team members. We leverage artificial intelligence capabilities, continuously reduce non-value-added process steps, and seek to simplify and automate all processes of the KYC journey whilst being compliant at the same time. We are ambitious

You will be working within the **Screening & FI CoE squad**. The team’s purpose is to ensure proper customer screening through end-to-end ownership of Adverse Media Screening, Name Screening, Pre-Transaction Screening. The squad is also responsible for ensuring proper CDD & transaction monitoring controls are in place for Financial Institutions & Payment Service Providers (Know Your Customer's Customers)

**Your key responsibilities as a Customer Journey Expert in Screening & FI CoE**

As a Customer Journey Expert (CJE) for KYC Services Tribe, it is your responsibility to ensure processes are efficient and customer-oriented, as well as the time-to-market of new solutions, by leveraging on innovation, smart data and taking all regulatory requirements and hazards into consideration.

**You are E2E owner of KYC processes.**

You maintain and continuously improve E2E processes related to Screening.
- You translate Local & Global KYC Policy into **process requirements**. You identify potential gaps as well as operational efficiency opportunities. You implement appropriate solutions.
- You take ownership of one or several **projects**. You conduct impact assessments (operational, risk, data, tooling) and ensure a smooth rollout of **change**.
- You take the lead in interactions within the KYC tribe as well as the coordination with other tribes and **stakeholders** (in Belgium & abroad).
- You collaborate with technical counterparts to help upgrade existing processes to Global Structural Solutions.
- You monitor & keep oversight on alert treatment operations.
- You ensure that risk mitigating actions are implemented within deadline.

**You build a smooth KYC journey.**
- You gain a profound understanding of the regulatory framework, our customers, and our colleagues. You ensure that KYC processes are supported, digitized, and automated via adequate IT tooling and the data they use. In close collaboration with our IT and data management colleagues you contribute to optimizing the efficiency of our KYC journeys.
- You collect insights from colleagues & customers to design and implement new efficient processes.
- You participate actively and take initiatives to improve the collaboration between senior management, global and local experts.

**We look for**

A colleague with a** talent for taking it on and making it** **happen, **enthusiasm for** helping others to be successful **and a knack for always **being a step ahead**. In other words, you strive to bring fresh ideas to life and embrace challenges in a fast changing and complex environment. You are a naturally collaborative person who listens and invests in others to achieve common goals. You love to challenge the status quo and are eager to propose creative solutions to problems.

As a KYC Customer Journey Expert, you:

- Have an academic degree.
- Have a desire to grow and take on more responsibility step by step.
- Experience with KYC or related regulatory challenges financial institutions face is a plus.
- Have at least 3 years of relevant work experience, including experience in **leading change/projects.**:

- Are keen to improve processes using **data & automation**.
- Are able to both maintain overview and dive into the details of your process, enabling you to perform correct impact assessment.
- Are able to work in an autonomous way and to take initiative.
- Have strong **analytical** skills and **problem-solving** mindset.
- Have strong **stakeholder** management skills.
- Have good **communication** skills, with ability to convey clear message to people at different l

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