Customer Journey Expert Business Lending Credit
Il y a 5 mois
**Customer Journey Expert - Business Lending
- Credit Products & Processes for Business**
Tribe Business Lending
Work from home 2d/week
A day in the life of a Customer Journey Expert - Business Lending
- Within the Tribe Business Lending you will be active in
- The squad Manage, ensuring easy client management of business lending related requests in our online systems.
- the squad Boost, evaluating, facilitating & coordinating business lending boost initiatives.
- Contribute to the objectives of the Tribe within a self-steering squad, focussing on client-oriented products & services, increasing efficiency whilst keeping regulatory & risk elements into account.
- Analyse the feasibility and value of opportunities.
- Translate into clear requirements for development.
- Evaluate ways of working to strive for continuous improvement and design clear processes.
- Participate actively in the relations & communication with different stakeholders.
**How to succeed**
We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we’ll back you to develop into an even more awesome version of yourself.
**Competences**:
- Manage autonomously large complex projects involving various stakeholders
- Proven planning & organizational skills
- Clear communication skills : written and oral, be able to adapt your speech to the various audiences, create impact on your audience
- Be customer driven and focused, loving to collaborate with different people and help improve collaboration thanks to your understanding of the interactions in groups
- Have an entrepreneurial attitude - taking initiative and making things happen, manage and solve problems sharply at your own level, help people to do so, escalate when needed
- Act as process expert in the business lending domain
- Be innovative by challenging existing trends and consider new developments in the market, convince people to adopt them
Profile:
- Master degree or Bachelor degree with relevant work experience
- Fluent in English and Dutch or French
- Knowledge of business lending products/services
- Risk oriented approach is recommended.
- Strong affinity with data and good analytical skills, previous experience with data management/analysis is a plus
**As a Customer Journey Expert Business Lending, you will have the opportunity to**:
- Work on your personal growth & create endless opportunities to realize your ambitions.
- Be active in an informal, dynamic environment with innovative colleagues supporting your endeavors’.
- Enjoy a progressive and agile way of working, where new ideas are valued ahead of convention.
- To have the autonomy to organize your work in a flexible way that suits best for you while ensuring business continuity, customer service and employee wellbeing.
- To develop your skills, eg by participating in courses and trainings
- Challenging projects & follow a steep learning curve.
- Work in an international environment
-
Customer Journey Expert
Il y a 3 mois
Brussels, Belgique ING Temps pleinCustomer Journey Expert - BUSINESS LENDING -ILM / Cross Lending 50% work from home Recruiter: Kairma Fares **A day in the life of a Customer Journey Expert** - Designing processes that meet and improve user experience, taking into account regulatory, data and risk requirements - Translating the bank and tribe strategy to concrete initiatives within the...
-
Customer Journey Expert
Il y a 3 mois
Brussels, Belgique ING Temps pleinCustomer Journey Expert - BUSINESS LENDING -ILM / Cross Lending - 50% work from home - Recruiter: Kairma Fares **A day in the life of a Customer Journey Expert** - Designing processes that meet and improve user experience, taking into account regulatory, data and risk requirements - Translating the bank and tribe strategy to concrete initiatives within the...
-
Customer Journey Expert Real Estate
Il y a 3 mois
Brussels, Belgique ING Temps pleinCustomer Journey Expert Business Lending - Real Estate Customer Journey Expert Business Lending Tribe Business Lending Work from home 50% A day in the life of a Customer Journey Real Estate - Contribute to the objectives of the Tribe within a self-steering squad, focussing on client-oriented products & services, increasing efficiency whilst keeping...
-
Credit Risk Policy
Il y a 5 mois
Brussels, Belgique ING Temps plein**Credit Risk Policy & Regulations Expert** **[Employee / CDI - Risk - Experienced - 16 - Belgium]** Permanent contract, Full time, Brussels **Your role & work environment** - Being part of the Strategic Risk Management Policies & Procedures team_ _you develop, implement, maintain and review credit risk policies in alignment with the Group standards and...
-
Customer Journey Expert Digital Business Onboarding
Il y a 2 mois
Brussels, Belgique ING Temps plein**Customer Journey Expert Digital Business Onboarding**: Customer Journey Expert Digital Business Onboarding Digital Business Banking ~50% work from home **A day in the life of a Customer Journey Expert Digital Business Onboarding** - Creating and improving seamless, secure and personalized digital journeys to onboard business customers of all sizes -...
-
Credit Fraud Expert
Il y a 3 mois
Brussels, Belgique ING Temps plein**Credit Fraud Expert - Credit Management** **Permanent contract, full time, Brussels, JG18** **Your role & work environment** You will report directly to the head of Credit Management. Credit Management is a dynamic team consisting of 65 credit analysts, decision makers and portfolio managers being accountable for managing credit risk across all...
-
Legal Counsel Business Lending
Il y a 5 mois
Brussels, Belgique ING Temps pleinLegal Counsel Business lending Legal ING Belgium in Brussels is seeking an enthusiastic, ambitious, and pragmatic lawyer to join the Wholesale & Business Legal Support team, a team of 9 highly skilled company lawyers. **The team** The team's supported deal flow comprises a wide variety of legal questions related to lending transactions with ING...
-
Pricing Expert- Lending
Il y a 5 mois
Brussels, Belgique ING Temps pleinPricing Expert, Lending **Pricing Expert Lending - impact maken in het strategische hart van ING** De CoE Pricing heeft een cruciale rol in ons bedrijf. Ga maar na, prijs is een belangrijke - en heel vaak dé belangrijkste - driver achter miljoenen consumentenbeslissingen, elke dag weer. En voor ons bedrijf één van de belangrijkste factoren achter onze...
-
Functional Customer Journey Expert
Il y a 2 mois
Brussels, Belgique ING Temps pleinDigital Customer Journey Expert - Customer onboarding - Daily Banking & Mobile First **Digital Customer Journey Expert to boost user experience of our new clients when onboarding at ING.**: [Customer Journey Expert] Work Location - Brussels Possibility of 50% work from home on the basis of a team agreement Work Schedule - Full Time Within our team, we...
-
Customer Journey Expert
Il y a 7 mois
Brussels, Belgique ING Temps plein**Customer Journey Expert - Pricing Mortgages** **We redefine banking. What about you?** There has never been a more interesting time to work at ING. We’re on a journey that’s centered around our customers, powered by technology and driven by smart, determined people. Our customers feel our people are empowering them to stay a step ahead in life and in...
-
Customer Journey Expert
Il y a 5 mois
Brussels, Belgique ING Temps pleinCustomer Journey Expert Universal Digital Business Banking / Customer Data 50% work from home A day in the life of a Customer Journey Expert at Customer Data - Data Governance - Provide expert advice on customer data definitions, customer data exchange models and data mappings. - Organize and facilitate refinement sessions to clarify and drive decisions...
-
Customer Journey Expert CRM
Il y a 6 mois
Brussels, Belgique ING Temps plein**Customer Journey Expert CRM** (Assisted Channels Tribe) **BRUSSELS / FULL TIME / HYBRID/ COURS-SAINT-MICHEL** If you have a** talent for taking it on and making it** **happen, **enthusiasm for** helping others to be successful **and proactive to **always be a step ahead**. If you strive to bring **fresh ideas to life** and **embrace challenges in a...
-
Customer Journey Expert
Il y a 5 mois
Brussels, Belgique ING Temps plein**Customer Journey Expert - Finance & Risk** **[Full time, ING Brussels]** - This vacancy is currently reserved until _January 15th_ for _employees _in scope of the business evolution_s in COO_ _submitted to the Works Council for advice on _November 17th._ **Your role & work environment** You will join the Tribe Finance & Risk Support Chain within the...
-
Customer Journey Expert @ Customer Data
Il y a 5 mois
Brussels, Belgique ING Temps plein**Customer Journey Expert for Customer Data - Digital Business Banking - Brussels**: Work Location: Brussels Possibility of ~50% work from home on the basis of a team agreement Work Schedule: Full-time or part-time (>= 80%) **Your role & work environment****: You will be part of the Customer Data area within the Digital Business Banking department. We...
-
Customer Journey Expert
Il y a 5 mois
Brussels, Belgique ING Temps pleinCustomer Journey Expert - ComFin BE & NL The factoring market is a rapidly growing market globally, enabled by the rise of new technologies. ING ComFin has started a transformation program to future-proof its IT landscape and enable further growth opportunities. Are you a hands on Customer Journey Expert / Business Analyst with experience in agile...
-
Customer Journey Expert
Il y a 2 mois
Brussels, Belgique ING Temps pleinCustomer Journey Expert - Fraud Prevention Customer Journey Expert - Fraud Prevention Fraud & Cyber Security Belgium 50% work from home **A day in the life of a Fraud Prevention customer journey expert** Each year fraudsters are becoming more innovative, more efficient, and more persuasive in their attempts to steal our customers’ funds. The traumatic...
-
Advanced Customer Journey Expert at Digital
Il y a 2 mois
Brussels, Belgique ING Temps plein**Advanced Customer Journey Expert at Digital Business Banking Channels - Vintage**: Digital Business Channels 50% work from home *** - **Ensure an excellent experience **for our Business customers and CLT**:analyse the behaviour of our customers in all business segments on our digital channels, and ensure the best possible digital experience for them and...
-
Commercial Real Estate Lending Officer
Il y a 5 mois
Brussels, Belgique CA Indosuez Wealth (Group) Temps plein**Type de métier**: Types de métiers Crédit Agricole S.A. - Financement et Investissement **Intitulé du poste**: Commercial Real Estate Lending Officer H/F **Type de contrat**: CDI **Poste avec management**: Non **Missions**: As part of the development of our residential and commercial real estate financing platform in Belgium, we are looking to hire...
-
Customer Journey Expert
Il y a 5 mois
Brussels, Belgique ING Temps plein**Customer Journey Expert Finance & Reporting** **[Full time, ING Brussels combined with home working]** **Your role & work environment** As a Customer Journey Expert, you get the opportunity to shape the future of Finance at ING Belgium. Our team is dedicated to keep ING Belgium licensed to operate, through the maintenance and upgrade of its Finance...
-
Customer Journey Expert Finance
Il y a 5 mois
Brussels, Belgique ING Temps plein**Customer Journey Expert Finance & Reporting** [Full time, ING Brussels combined with home working] **Your role & work environment** As a Customer Journey Expert, you get the opportunity to shape the future of Finance at ING Belgium. Our team is dedicated to keep ING Belgium licensed to operate, through the maintenance and upgrade of its Finance...