Customer Journey Expert

Il y a 5 mois

Brussels, Belgique ING Temps plein

Customer Journey Expert - BUSINESS LENDING -ILM / Cross Lending
- 50% work from home
- Recruiter: Kairma Fares

**A day in the life of a Customer Journey Expert**
- Designing processes that meet and improve user experience, taking into account regulatory, data and risk requirements
- Translating the bank and tribe strategy to concrete initiatives within the scope of your squad
- Analyzing the feasibility and the value of opportunities
- Liaising with developers (Pega Software, Sharepoint, SNOW) to ensure the business needs are well-understood and translated into the IT solution fitting the need.
- Actively participating and taking initiative to improve the collaboration between different stakeholders and colleagues in other teams
- Evaluating our way of working with the aim to continuously improve

**How to succeed**

We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we’ll back you to develop into an even more awesome version of yourself.
- To be customer driven and focused, loving to collaborate with different people and help improve collaboration thanks to your understanding of the interactions in groups
- An entrepreneurial attitude - taking initiative and making things happen, manage and solve problems sharply at your own level, help people to do so, escalate when needed
- To act as process expert in the business lending domain
- To be innovative by challenging existing trends and consider new developments in the market, convince people to adopt them and take the team with you
- Strong affinity with data and good analytical skills, previous experience with data management/analysis is a plus
- Planning & organizational skills
- Clear communication skills : written and oral, be able to adapt your speech to the various audiences, create impact on your audience
- Knowledge of business lending products/services is recommended
- Fluent in English and Dutch or French
- Master degree or Bachelor degree with relevant work experience

**As a Customer Journey Expert, you will have the opportunity to**:

- Work on your personal growth & create endless opportunities to realize your ambitions
- Be active in an informal, dynamic environment with innovative colleagues supporting your endeavors’
- Enjoy a progressive and agile way of working, where new ideas are valued ahead of convention.
- To have the autonomy to organize your work in a flexible way that suits best for you while ensuring business continuity, customer service and employee wellbeing.
- To develop your skills by participating in courses and trainings
- To participate in challenging projects & follow a steep learning curve.

**The team**

Within the Tribe Business Lending, you would be active in the **ILM/Cross Lending** squad where you will contribute to:

- the maintenance, improvement and scope extension of the In Life Management flows built in Blend and Sharepoints
- the creation of Re-usable components throughout the Lending journeys
- the analysis of various projects aiming at increasing efficiency by higher automation, revision of actors’s role and responsibilities, reduction of throughput times

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