Customer Journey Expert

il y a 2 semaines

Brussels, Belgique ING Temps plein

**Customer Journey Expert - Finance & Risk**

**[Full time, ING Brussels]**
- This vacancy is currently reserved until _January 15th_ for _employees _in scope of the business evolution_s in COO_ _submitted to the Works Council for advice on _November 17th._

**Your role & work environment**

You will join the Tribe Finance & Risk Support Chain within the Finance Department.
The activities of your team are twofold:
1) your team is responsible for the **implementation of the Finance & Risk change roadmap**

2) your team also **supports** the **business run teams** in delivering their periodical regulatory reports

The **Tribe Finance & Risk Support Chain **#1 objective is to keep ING Belgium licensed to operate, through the maintenance and upgrade of its Finance & Risk reporting systems, keeping these safe & compliant and improving them along the way.

**Your key responsibilities**

As **C**ustomer Journey Expert** you play a key role in the **change activities**:

- You understand the business needs for Financial & Risk coming from the regulators or from internal business stakeholders and finetune them into documented business requirements
- You translate these business requirements into clear functional requirements and you discuss them with the IT (TECH) members of your squad or tribe.
- You develop and execute test cases
- You define the documentation on data, processes and controls
- You provide change management support to the end users and ensure aftercare

As **C**ustomer Journey Expert** you also **support the business Finance & Risk run teams** in their monthly, quarterly and yearly regulatory reporting towards the Belgian regulator (NBB) and ING Group.

**We look for**

A colleague with a** talent for taking it on and making it** **happen, **enthusiasm for** helping others to be successful **and a knack for always **being a step ahead**. In other words, you strive to bring fresh ideas to life and embrace challenges in a fast changing and complex environment. You are a naturally collaborative person who listens and invests in others to achieve common goals. You love to challenge the status quo and are eager to propose creative solutions to problems.

As a **Customer Journey Expert Finance & Risk **you are:

- Holding a master degree, with 3 to 5 years’ working experience in a business analyst role and/or functional analyst role
- Having a basic knowledge about bank accounting and/or financial & risk regulatory reporting is a must. You have a strong will to further deepen this knowledge.
- You are willing to learn how to explore data in large data sets e.g. SQL queries,
- Able to document your analysis in a clear way
- You take ownership, you are solution oriented and an “out of the box” thinker
- Owner of a “can do” mentality and “make it happen” spirit
- A self-starter who is able to find information in an autonomous way
- A strong communicator with different types of stakeholders e.g. Finance & Risk experts, IT,
- At ease when moderating meetings with a diverse set of teams
- Fluent in English, French and/or Dutch is a plus

**We offer you**

A clear purpose, a unique offer and a range of flexible compensation and other benefits:

- Personal growth & challenging work with endless opportunities to realise your ambitions
- An informal, dynamic environment with innovative colleagues supporting your endeavours
- A progressive and agile way of working, where new ideas are valued ahead of convention

Furthermore, within the tribe Finance & Risk, you can count on a range of opportunities to invest in your personal and professional growth:

- As Finance or Risk is typically impacted by any major change in the bank, you will get a broader view on other processes and departments in the bank
- In this role you can evolve to a specialised customer journey expert role or product owner role

**We redefine banking. What about you?**

There has never been a more interesting time to work at ING. We’re on a journey that’s centred around our customers, powered by technology and driven by smart, determined people. Our customers feel our people are empowering them to stay a step ahead in life and in business. We’re proud of that

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