Customer Journey Expert

il y a 1 semaine

Brussels, Belgique ING Temps plein

**Customer Journey Expert**
**Open-term, Full-time, Brussels (Belgium)**

**Your role & work environment**

As part of the cross-border Tribe Consumer Lending you will be part of a team responsible for all ING products within the area of personal loans and overdrafts for both Belgium and The Netherlands. Millions of customers use our products on a daily basis. With our purpose “Supporting our private customers in Belgium and The Netherlands in their (simple) financing needs so they can realize their goals and dreams” we want to ensure that customers can responsibly borrow or use an overdraft. In the coming years, ING has the ambitious target to harmonise the product offering between Belgium and The Netherlands, realise commercial growth whilst ensuring responsible and innovative loan offers.

**Your key responsibilities**

The role of Customer Journey Expert is a broad role in which product management and IT come together. We are looking for a Customer Journey Expert with a focus on consumer lending products and processes

In that capacity you will:

- Collect and analyse information and data about customer behaviour such as reimbursement, arrears and product suitability.
- Define plans to positively influence responsible lending.
- Involve all the expertise required to achieve this purpose. Thereby, managing, coordinating, and collaborating with stakeholders.
- Determine and set-out areas for improvement based on process and data analysis.
- Take on an active role in implementing any and all changes required.
**We look for**

A colleague with a talent for taking it on and making it happen, enthusiasm for helping others to be successful and a knack for always being a step ahead. In other words, you strive to bring fresh ideas to life and embrace challenges in a fast changing and complex environment. You are a naturally collaborative person who listens and invests in others to achieve common goals. You love to challenge the status quo and are eager to propose creative solutions to problems.

As a Customer Journey Expert you will also need:

- A University degree at Master level or a Bachelor degree with an impressive track record.
- 2 to 5 years of work experience in product management or a similar role.
- Excellent written and verbal knowledge of English and Dutch or French.
- Strong analytical reasoning.
- Experience with working in Agile.
**We offer you**

A clear purpose, a unique offer and a range of flexible compensation and other benefits:

- Personal growth & challenging work with endless opportunities to realise your ambitions
- An informal, dynamic environment with innovative colleagues supporting your endeavours
- A progressive and agile way of working, where new ideas are valued ahead of convention

Furthermore, within the Tribe Consumer Lending, you can count on a range of opportunities to invest in your personal and professional growth with:

- Continuous improvement of your craftsmanship through trainings, knowledge sharing and coaching.
- By being part of a team that is responsible for a key product to realise ING’s commercial objectives with challenging projects.
- Joining a dynamic and fun cross-border Tribe
**We redefine banking. What about you?**

There has never been a more interesting time to work at ING. We’re on a journey that’s centred around our customers, powered by technology and driven by smart, determined people. Our customers feel our people are empowering them to stay a step ahead in life and in business. We’re proud of that

  • Customer Journey Expert CRM

    il y a 5 jours

    Brussels, Belgique ING Temps plein

    **Customer Journey Expert CRM** (Assisted Channels Tribe) **BRUSSELS / FULL TIME / HYBRID/ COURS-SAINT-MICHEL** If you have a** talent for taking it on and making it** **happen, **enthusiasm for** helping others to be successful **and proactive to **always be a step ahead**. If you strive to bring **fresh ideas to life** and **embrace challenges in a...

  • Customer Journey Expert CRM

    il y a 6 jours

    Brussels, Belgique ING Temps plein

    **Customer Journey Expert CRM** (Assisted Channels Tribe) **Technical data function** Work location : Brussel Possibility of 50% work from home on the basis of a team agreement Function Code : Customer Journey Expert - Channel Management III Work schedule : 100% Sensitive Function : No PCP Function : No If you have a** talent for taking it on and making...

  • Customer Journey Expert

    il y a 2 semaines

    Brussels, Belgique ING Temps plein

    Customer Journey Expert Universal Digital Business Banking / Customer Data 50% work from home A day in the life of a Customer Journey Expert at Customer Data - Data Governance - Provide expert advice on customer data definitions, customer data exchange models and data mappings. - Organize and facilitate refinement sessions to clarify and drive decisions...

  • Customer Journey Expert Digital Services

    il y a 3 jours

    Brussels, Belgique ING Temps plein

    **Customer Journey Expert Digital Services (CJE)** (15/16) **Brussels, 100% fixed contract** **We redefine banking. How about you?** There has never been a more interesting time to work at ING. We’re on a journey that is centered around our customers, powered by technology and driven by smart, determined people. All working to empower our customers to...

  • Customer Journey Expert

    il y a 2 semaines

    Brussels, Belgique ING Temps plein

    **Customer Journey Expert - Finance & Risk** **[Full time, ING Brussels]** - This vacancy is currently reserved until _January 15th_ for _employees _in scope of the business evolution_s in COO_ _submitted to the Works Council for advice on _November 17th._ **Your role & work environment** You will join the Tribe Finance & Risk Support Chain within the...

  • Marketing & Customer Journey Expert

    il y a 3 semaines

    Brussels, Belgique AXA Temps plein

    The Value Proposition & Go-to-market team aims to support Sales & offers digital solutions to AXA clients for all products & customer segments (Retail, Corporate & Public Sector). The team is in charge of digital marketing projects (customer journeys, direct marketing, beyond insurance service definition) as well as all copy-writing aspects linked to the...

  • Customer Journey Expert Finance

    il y a 2 semaines

    Brussels, Belgique ING Temps plein

    **Customer Journey Expert Finance & Reporting** [Full time, ING Brussels combined with home working] **Your role & work environment** As a Customer Journey Expert, you get the opportunity to shape the future of Finance at ING Belgium. Our team is dedicated to keep ING Belgium licensed to operate, through the maintenance and upgrade of its Finance...

  • Customer Journey Expert Digital Service Adoption Squad

    il y a 2 semaines

    Brussels, Belgique ING Bank N.V. Temps plein

    **GJA**: 16 As Customer Journey Expert in the Digital Service Adoption squad you will enable self-service through the ING Banking app in which you will contribute to provide a superior customer experience at a reduced cost to serve. In your role, that is crucial to implement our mobile first strategy, you are at the heart of mobile banking, to guide our...

  • Digital Backend Customer Journey Expert

    il y a 3 semaines

    Brussels, Belgique ING Temps plein

    **Digital BackEnd Customer Journey Expert - Consumer Loans** **(level 16)** **[Belgium, full time]** **Your role & work environment** **Your key responsibilities** The role of a Customer Journey Expert is a broad role in which product management and IT come together. We are looking for a Customer Journey Expert with a focus on broadening our Instant...

  • Customer Journey Expert Mobile App Platform

    il y a 2 semaines

    Brussels, Belgique ING Temps plein

    **Customer Journey Expert Mobile App Platform** - Digital & Customer Interactions - Brussels** - **Function Code**: **Technical data function****: **Work Location : Sint-Michielswarande 60, 1040 Brussels** **Possibility of ~60% work from home on the basis of a team agreement** **Job Profile: Customer Journey Expert - Channel Management **II or III** **Job...

  • Senior Customer Journey Expert

    il y a 5 jours

    Brussels, Belgique ING Temps plein

    **Senior Customer Journey Expert - KYC Interactions** **[Permanent contract, Full-time, Brussels]** **Your role & work environment** Money laundering, Tax evasion, Financial & Economic Crime (FEC) as a whole is affecting directly our economy & social welfare, by distorting prices, stimulating (cyber)crime, diverting resources to sterile sectors, weakening...

  • Customer Journey Expert

    il y a 4 semaines

    Brussels, Belgique ING Bank N.V. Temps plein

    You will be part of the Customer Data area within the Digital Business Banking department. We are looking for a project manager type that will lead an innovative change on representation management, aka how companies are able to correctly digitally sign agreements, such as opening of a new credit, account, etc We provide retail and business customers with...

  • Customer Journey Expert Business Lending Credit

    il y a 2 semaines

    Brussels, Belgique ING Temps plein

    **Customer Journey Expert - Business Lending - Credit Products & Processes for Business** Tribe Business Lending Work from home 2d/week A day in the life of a Customer Journey Expert - Business Lending - Within the Tribe Business Lending you will be active in - The squad Manage, ensuring easy client management of business lending related requests in our...

  • Customer Journey Expert

    il y a 7 jours

    Brussels, Belgique ING Temps plein

    **Customer Journey Expert / Squad Master - Life Events - End-to-End business owner of product / process management** Employee | CJE Daily Banking & Client First | **Brussels, 100% fixed contract** As a Tribe, we value your work-life balance. We work in a 50% flex working regime. Days in the office are defined according to tribe and team-agreements. **We...

  • Customer Journey Expert Kyc

    il y a 3 jours

    Brussels, Belgique ING Temps plein

    **Customer Journey Expert KYC - Chapter ‘Bridge IT’** **[Permanent contract, Full-time, Brussels]** **Your role & work environment** Money laundering, Tax evasion, Financial & Economic Crime (FEC) as a whole is affecting directly our economy & social welfare, by distorting prices, stimulating (cyber)crime, diverting resources to sterile sectors,...

  • Customer Journey Expert

    il y a 2 semaines

    Brussels, Belgique ING Temps plein

    **Customer Journey Expert - Screening & FI CoE -** **KYC Services Tribe** **Technical data function** **Work Location: Brussels** **Possibility of 50% work from home on the basis of a team agreement** **GJA 16** **KYC Process Design & Control II** **Work Schedule: 100%** **Sensitive Function: No** **Representation costs: No** **Hiring...

  • Customer Journey Expert

    il y a 7 jours

    Brussels, Belgique ING Temps plein

    **Customer Journey Expert Business Lending - 16** **We redefine banking. What about you?** There has never been a more interesting time to work at ING. We’re on a journey that’s centered around our customers, powered by technology and driven by smart, determined people. Our customers feel our people are empowering them to stay a step ahead in life and...

  • Customer Journey Owner

    il y a 7 jours

    Brussels, Belgique AXA Temps plein

    **Customer Journey Owner** **(**2200022Y**)** **LIEU PRINCIPAL**: BELGIUM-BRUSSEL - BRUXELLES-BRUXELLES **ORGANISATION**: AXA Belgium **TYPE DE CONTRAT**: Permanent - HORAIRE**: Temps plein **DESCRIPTION** En tant que Customer Journey Owner au sein du département Transversal Journeys, tu feras partie d'une équipe en charge d’améliorer...

  • Marketing & Customer Journey Expert

    il y a 3 semaines

    Brussels, Belgique AXA Temps plein

    L'équipe Value Proposition & Go-to-market a pour objectif de soutenir Sales et propose des solutions numériques aux clients AXA pour tous les produits et segments de clients (Retail, Corporate et Public Sector). Elle est en charge des projets de marketing numérique (parcours client, marketing direct, définition de service Beyond Insurance), ainsi que de...

  • Product Owner Digital Customer Journey

    il y a 6 jours

    Brussels, Belgique Alphacredit Temps plein

    **Product Owner Digital Customer Journey**: **The team**: AlphaCredit is looking for a** Product Owner Digital Customer Journey **to join our Benelux team in our offices in Brussels. The Squad Digital Customer Journey is **part of the MyMobility Tribe that covers the automotive business **(loans, leasing and wholesales) in the Benelux. The Product Owner...