Customer Journey Expert

Digital Customer Journey Expert - Customer onboarding - Daily Banking & Mobile First **Digital Customer Journey Expert to boost user experience of our new clients when onboarding at ING.**: [Customer Journey Expert] Work Location - Brussels Possibility of 50% work from home on the basis of a team agreement Work Schedule - Full Time Within our team, we...

Customer Journey Expert - Fraud Prevention Customer Journey Expert - Fraud Prevention Fraud & Cyber Security Belgium 50% work from home **A day in the life of a Fraud Prevention customer journey expert** Each year fraudsters are becoming more innovative, more efficient, and more persuasive in their attempts to steal our customers’ funds. The traumatic...

**Customer Journey Expert CRM** (Assisted Channels Tribe) **BRUSSELS / FULL TIME / HYBRID/ COURS-SAINT-MICHEL** If you have a** talent for taking it on and making it** **happen, **enthusiasm for** helping others to be successful **and proactive to **always be a step ahead**. If you strive to bring **fresh ideas to life** and **embrace challenges in a...

**Customer Journey Expert Digital Business Onboarding**: Customer Journey Expert Digital Business Onboarding Digital Business Banking ~50% work from home **A day in the life of a Customer Journey Expert Digital Business Onboarding** - Creating and improving seamless, secure and personalized digital journeys to onboard business customers of all sizes -...

Customer Journey Expert Business Lending - Real Estate Customer Journey Expert Business Lending Tribe Business Lending Work from home 50% A day in the life of a Customer Journey Real Estate - Contribute to the objectives of the Tribe within a self-steering squad, focussing on client-oriented products & services, increasing efficiency whilst keeping...

Customer Journey Expert Universal Digital Business Banking / Customer Data 50% work from home A day in the life of a Customer Journey Expert at Customer Data - Data Governance - Provide expert advice on customer data definitions, customer data exchange models and data mappings. - Organize and facilitate refinement sessions to clarify and drive decisions...

**Customer Journey Expert for Customer Data - Digital Business Banking - Brussels**: Work Location: Brussels Possibility of ~50% work from home on the basis of a team agreement Work Schedule: Full-time or part-time (>= 80%) **Your role & work environment****: You will be part of the Customer Data area within the Digital Business Banking department. We...

Digital Customer Journey Expert - Customer Acquisition & Engagement Your role & work environment At ING we have bold ambitions to improve the digital experience for our customers while empowering people’s financial health. At the same time, we want to make a positive contribution to the society and the world we live in. In Tribe Daily Banking and Client...

**Customer Journey Expert - Finance & Risk** **[Full time, ING Brussels]** - This vacancy is currently reserved until _January 15th_ for _employees _in scope of the business evolution_s in COO_ _submitted to the Works Council for advice on _November 17th._ **Your role & work environment** You will join the Tribe Finance & Risk Support Chain within the...

Customer Journey Expert - ComFin BE & NL The factoring market is a rapidly growing market globally, enabled by the rise of new technologies. ING ComFin has started a transformation program to future-proof its IT landscape and enable further growth opportunities. Are you a hands on Customer Journey Expert / Business Analyst with experience in agile...

**Customer Journey Expert Finance & Reporting** **[Full time, ING Brussels combined with home working]** **Your role & work environment** As a Customer Journey Expert, you get the opportunity to shape the future of Finance at ING Belgium. Our team is dedicated to keep ING Belgium licensed to operate, through the maintenance and upgrade of its Finance...

The Value Proposition & Go-to-market team aims to support Sales & offers digital solutions to AXA clients for all products & customer segments (Retail, Corporate & Public Sector). The team is in charge of digital marketing projects (customer journeys, direct marketing, beyond insurance service definition) as well as all copy-writing aspects linked to the...

**Customer Journey Expert Finance & Reporting** [Full time, ING Brussels combined with home working] **Your role & work environment** As a Customer Journey Expert, you get the opportunity to shape the future of Finance at ING Belgium. Our team is dedicated to keep ING Belgium licensed to operate, through the maintenance and upgrade of its Finance...

**Customer Journey Expert - Finance Data** **(Customer Journey Expert - Universal II)** **Brussels, full time** **Your role & work environment** You will be part of the **Tribe Finance and Reporting, **which has as** **#1 objective to keep ING Belgium licensed to operate, through the maintenance and upgrade of its Finance and reporting systems, keeping...

**Customer Journey Expert - Pricing Mortgages** **We redefine banking. What about you?** There has never been a more interesting time to work at ING. We’re on a journey that’s centered around our customers, powered by technology and driven by smart, determined people. Our customers feel our people are empowering them to stay a step ahead in life and in...

**Advanced Customer Journey Expert at Digital Business Banking Channels - Vintage**: Digital Business Channels 50% work from home *** - **Ensure an excellent experience **for our Business customers and CLT**:analyse the behaviour of our customers in all business segments on our digital channels, and ensure the best possible digital experience for them and...

**Senior Customer Journey Expert - KYC Interactions** **[Permanent contract, Full-time, Brussels]** **Your role & work environment** Money laundering, Tax evasion, Financial & Economic Crime (FEC) as a whole is affecting directly our economy & social welfare, by distorting prices, stimulating (cyber)crime, diverting resources to sterile sectors, weakening...

**Senior Customer Journey Expert - KYC Interactions** **[Permanent contract, Full-time, Brussels]** **Your role & work environment** Money laundering, Tax evasion, Financial & Economic Crime (FEC) as a whole is affecting directly our economy & social welfare, by distorting prices, stimulating (cyber)crime, diverting resources to sterile sectors, weakening...

Customer Journey Expert - BUSINESS LENDING -ILM / Cross Lending - 50% work from home - Recruiter: Kairma Fares **A day in the life of a Customer Journey Expert** - Designing processes that meet and improve user experience, taking into account regulatory, data and risk requirements - Translating the bank and tribe strategy to concrete initiatives within the...

**Customer Journey Expert / Squad Master - Life Events - End-to-End business owner of product / process management** Employee | CJE Daily Banking & Client First | **Brussels, 100% fixed contract** As a Tribe, we value your work-life balance. We work in a 50% flex working regime. Days in the office are defined according to tribe and team-agreements. **We...