Advanced Customer Journey Expert at Digital
Il y a 2 mois
**Advanced Customer Journey Expert at Digital Business Banking Channels - Vintage**:
Digital Business Channels
50% work from home
***
- **Ensure an excellent experience **for our Business customers and CLT**:analyse the behaviour of our customers in all business segments on our digital channels, and ensure the best possible digital experience for them and the supporting CLT teams.
- ** Refine the requirements received from other teams** and translate & document them in “to-be” customer journey solutions, testing plan and content management.
- ** Work in an Agile way** : you support one or several squads in the orchestration and testing of the work to deliver the features/journeys defined in the roadmap. You perform integration and user acceptance testing on the features coordinated or delivered by your squad.
- ** M**onitor performance **and reliability **of your journeys**, you participate to the resolution of incidents and ensure that the risk is under control (following ING’s Risk framework)
- You help **p**repare the QBR** for your squad, in collaboration with your PO and Product Lead.
**How to succeed**
We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we’ll back you to develop into an even more awesome version of yourself.
- You are proactive: you can take initiatives and work autonomously.
- You can drill down on technical solutions supporting customer journeys, give clear functional requirements to the team in charge of making the developments, and identify/setup related test data.
- You have minimum 4 years of professional experience working with IT, including at least 2 years in a Digital Channels related context. Appetence for tech topics and experience in a B2B environment is a pre-requisite, with affinity of the more complex business clients’ needs.
- You are flexible, adaptive and a quick learner: you are curious to discover the different aspects of digital business banking and are willing to work in different squads.
As an advanced Customer Journey Expert at Digital Business Banking Channels, you will have the opportunity to:
- Contribute to the execution of the DBB Channels delivery roadmap and contribute to promote its reputation for delivery excellence.
- Realize your ambitions via personal growth & challenging work.
- Create an informal, dynamic environment with innovative colleagues supporting your endeavours.
**The team**
You will be part of the Digital Business Banking Channels; our mission is to build _“the digital Go to Place for our business clients to run & grow their business_” our aspiration is to build the best-in-class Business Banking Channels in Belgium. We do this in close collaboration with Segments, Product tribes and our experienced delivery squads.
Our highest priority is to improve our current offering by ensuring highly available & reliable services and a best-in-class Customer experience.
-
Customer Journey Expert Digital Business Onboarding
Il y a 2 mois
Brussels, Belgique ING Temps plein**Customer Journey Expert Digital Business Onboarding**: Customer Journey Expert Digital Business Onboarding Digital Business Banking ~50% work from home **A day in the life of a Customer Journey Expert Digital Business Onboarding** - Creating and improving seamless, secure and personalized digital journeys to onboard business customers of all sizes -...
-
Functional Customer Journey Expert
Il y a 3 mois
Brussels, Belgique ING Temps pleinDigital Customer Journey Expert - Customer onboarding - Daily Banking & Mobile First **Digital Customer Journey Expert to boost user experience of our new clients when onboarding at ING.**: [Customer Journey Expert] Work Location - Brussels Possibility of 50% work from home on the basis of a team agreement Work Schedule - Full Time Within our team, we...
-
Digital Customer Journey Expert
Il y a 5 mois
Brussels, Belgique ING Temps plein**Digital Customer Journey Expert **- Digital Sales BE - Brussels** - **CJE - Channel Management III**: ***: **Technical data function****: ING Belgium, Cours-Saint-Michel, Sint Michielswarande Possibility of 50% work from home on the basis of a team agreement CJE - Channel Management III Job Level 16 Hiring manager: Olivier Smet Recruiter: Liron...
-
Digital Customer Journey Expert
Il y a 3 mois
Brussels, Belgique ING Temps pleinDigital Customer Journey Expert - Customer Acquisition & Engagement Your role & work environment At ING we have bold ambitions to improve the digital experience for our customers while empowering people’s financial health. At the same time, we want to make a positive contribution to the society and the world we live in. In Tribe Daily Banking and Client...
-
Customer Journey Expert @ Customer Data
Il y a 5 mois
Brussels, Belgique ING Temps plein**Customer Journey Expert for Customer Data - Digital Business Banking - Brussels**: Work Location: Brussels Possibility of ~50% work from home on the basis of a team agreement Work Schedule: Full-time or part-time (>= 80%) **Your role & work environment****: You will be part of the Customer Data area within the Digital Business Banking department. We...
-
Customer Journey Expert
Il y a 5 mois
Brussels, Belgique ING Temps pleinCustomer Journey Expert Universal Digital Business Banking / Customer Data 50% work from home A day in the life of a Customer Journey Expert at Customer Data - Data Governance - Provide expert advice on customer data definitions, customer data exchange models and data mappings. - Organize and facilitate refinement sessions to clarify and drive decisions...
-
Customer Journey Expert to Boost Digital Service
Il y a 3 mois
Brussels, Belgique ING Temps pleinCustomer Journey Expert to boost Digital Service Adoption Customer Journey Expert - Digital Service Adoption Squad Daily Banking & Mobile First 50% working from home **A day in the life of a [CJE in the Digi Servengers squad]** - Analyze the **needs and behaviours of our customers**, armed with those insights, you will optimize customer journeys to...
-
Customer Journey Expert
Il y a 5 mois
Brussels, Belgique ING Temps pleinCustomer Journey Expert - Squad Master Digital Service Adoption - Scrum master to boost Digital Service Adoption - 50% working from home **A day in the life of a CJE in the Digi Servengers squad** - Analyze the **needs and behaviours of our customers**, armed with those insights, you will optimize customer journeys to create the best mobile experience. With...
-
Customer Journey Expert
Il y a 2 mois
Brussels, Belgique ING Temps pleinCustomer Journey Expert - Fraud Prevention Customer Journey Expert - Fraud Prevention Fraud & Cyber Security Belgium 50% work from home **A day in the life of a Fraud Prevention customer journey expert** Each year fraudsters are becoming more innovative, more efficient, and more persuasive in their attempts to steal our customers’ funds. The traumatic...
-
Marketing & Customer Journey Expert
Il y a 5 mois
Brussels, Belgique AXA Temps pleinThe Value Proposition & Go-to-market team aims to support Sales & offers digital solutions to AXA clients for all products & customer segments (Retail, Corporate & Public Sector). The team is in charge of digital marketing projects (customer journeys, direct marketing, beyond insurance service definition) as well as all copy-writing aspects linked to the...
-
Customer Journey Expert
Il y a 3 mois
Brussels, Belgique ING Temps plein**Customer Journey Expert - Transaction Monitoring*** **[internal permanent; full time; Brussels]** 50% work from home **Your role & work environment** Money laundering, Tax evasion and Financial & Economic Crime (FEC) as a whole is affecting directly our economy & social welfare, by distorting prices, stimulating (cyber)crime, diverting resources to...
-
Marketing & Customer Journey Expert Life
il y a 1 mois
Brussels, Belgique AXA Temps pleinThe Value Proposition & Go-to-market team aims to support Sales & offers digital solutions to AXA clients for all products & customer segments (Retail, Life&Health, Corporate & Public Sector). The team is in charge of digital marketing projects (customer journeys, direct marketing, beyond insurance service definition) as well as all copy-writing aspects...
-
Customer Journey Expert CRM
Il y a 6 mois
Brussels, Belgique ING Temps plein**Customer Journey Expert CRM** (Assisted Channels Tribe) **BRUSSELS / FULL TIME / HYBRID/ COURS-SAINT-MICHEL** If you have a** talent for taking it on and making it** **happen, **enthusiasm for** helping others to be successful **and proactive to **always be a step ahead**. If you strive to bring **fresh ideas to life** and **embrace challenges in a...
-
Customer Journey Expert
Il y a 7 mois
Brussels, Belgique ING Temps plein**Customer Journey Expert - Pricing Mortgages** **We redefine banking. What about you?** There has never been a more interesting time to work at ING. We’re on a journey that’s centered around our customers, powered by technology and driven by smart, determined people. Our customers feel our people are empowering them to stay a step ahead in life and in...
-
Customer Journey Expert
Il y a 5 mois
Brussels, Belgique ING Temps pleinCustomer Journey Expert - ComFin BE & NL The factoring market is a rapidly growing market globally, enabled by the rise of new technologies. ING ComFin has started a transformation program to future-proof its IT landscape and enable further growth opportunities. Are you a hands on Customer Journey Expert / Business Analyst with experience in agile...
-
Marketing & Customer Journey Expert P&C Retail
Il y a 2 mois
Brussels, Belgique AXA Temps pleinThe Value Proposition & Go-to-market team aims to support Sales & offers digital solutions to AXA clients for all products & customer segments (Retail, Life&Health, Corporate & Public Sector). The team is in charge of digital marketing projects (customer journeys, direct marketing, beyond insurance service definition) as well as all copy-writing aspects...
-
Customer Journey Expert Real Estate
Il y a 3 mois
Brussels, Belgique ING Temps pleinCustomer Journey Expert Business Lending - Real Estate Customer Journey Expert Business Lending Tribe Business Lending Work from home 50% A day in the life of a Customer Journey Real Estate - Contribute to the objectives of the Tribe within a self-steering squad, focussing on client-oriented products & services, increasing efficiency whilst keeping...
-
Customer Journey
il y a 1 semaine
Brussels, Belgique Yuzzu Temps plein**CUSTOMER JOURNEY &** **DIGITAL SALES MANAGER** **(W/M/X) Welkom bij Yuzzu Yuzzu is de Belgische marktleider in directe verzekeringen. Als nieuwe medewerker verwelkomen we jou immers in een verrassend vlotte en dynamische werkomgeving, waar we altijd klare taal spreken en onze beloftes nakomen. Zonder kleine lettertjes, en met de glimlach. Wil jij jouw...
-
Customer Journey Expert
Il y a 6 mois
Brussels, Belgique ING Temps plein**Customer Journey Expert - Finance & Risk** **[Full time, ING Brussels]** - This vacancy is currently reserved until _January 15th_ for _employees _in scope of the business evolution_s in COO_ _submitted to the Works Council for advice on _November 17th._ **Your role & work environment** You will join the Tribe Finance & Risk Support Chain within the...
-
Customer Journey Expert
Il y a 5 mois
Brussels, Belgique ING Temps plein**Customer Journey Expert Finance & Reporting** **[Full time, ING Brussels combined with home working]** **Your role & work environment** As a Customer Journey Expert, you get the opportunity to shape the future of Finance at ING Belgium. Our team is dedicated to keep ING Belgium licensed to operate, through the maintenance and upgrade of its Finance...
