Marketing & Customer Journey Expert Life
il y a 3 semaines
The Value Proposition & Go-to-market team aims to support Sales & offers digital solutions to AXA clients for all products & customer segments (Retail, Life&Health, Corporate & Public Sector).
The team is in charge of digital marketing projects (customer journeys, direct marketing, beyond insurance service definition) as well as all copy-writing aspects linked to the go-to-market approach.
In order to strengthen the team, we are looking for a **Marketing & Customer Journey Expert Life.**
**In concrete terms, your role is to**:
- Contribute to the implementation of the global marketing plan initiatives, based on AXA’s strategy.
- Develop, implement &/or enhance digital customer journeys & services to boost sales and delight the customers by bringing added value to our insurance products.
- Develop value propositions across products or customer journeys supporting customer acquisition and loyalty in close collaboration with other departments.
- Deploy upsell and cross-sell campaigns while ensuring end-to-end realization.
- Contribute to AXA’s SEO ambitions by creating content with added value for the targeted customer segment.
- Keep an eye on the competitors & give visibility about initiatives linked to your scope/customer segment.
- Roll out campaigns & go-to-market plans (including communication aspects) to launch or create awareness on Life products on the market.
**Your Profile**
- Holder of a master’s degree or a bachelor’ degree with proven professional experiences
- You have at least 3 years of experience in Marketing
- Good knowledge of insurance, products bank products (especially Life/Pension & invest)
- You are fluent in French and Dutch and have a good knowledge of English
- You have strong project management skills. You know how to work in project mode (agile)
- You have experience with copywriting & UX writing
- You have a 360° vision, you communicate easily, you are collaborative and a good listener
- You can produce compelling presentations and translate complex insurance products into attractive customer-oriented services
- You dare to decide and propose ambitious solutions without losing sight of the customer experience.
- You are looking for challenge and want to be part of a dynamic team, working together as one in a nice atmosphere.
**About AXA**
At AXA, we want to be more than the world leader in insurance and asset management.
Our purpose is ‘**Act for human progress by protecting what matters’**. As an insurance company, we want to watch over every individual, society and the world while always keeping the future in mind.
As an insurer, AXA Belgium is also a key player in the field of prevention. **Protection is in our DNA**, as evidenced every day by the extensive investments in research and risk awareness.
At AXA, we reject unfair or unlawful discrimination in any form. More info in our Diversity & Inclusion Policy.
**About the Entity**
In Belgium, AXA is market leader in non-life insurance. We have more than 3,000 enthusiastic employees whose aim is to move from **payer to partner** for our 3 million clients.
Our employees are our greatest asset. Therefore, a pleasant and modern working atmosphere is crucial to us. Together we seek to foster a **diverse and inclusive culture** where thoughts and ideas are valued, respected and appreciated.
With every step we take, we keep our values in mind**:Customer First, Integrity, Courage and One AXA**.
**What We Offer**
**A nice reward for your hard work**
An attractive salary, supplemented with discretionary personal and collective bonuses and of course, meal and eco vouchers.
**The benefits of working at an insurance company**
From group to hospitalization insurance and ambulatory care (family members can also join at an advantageous rate) and with up to 30% discount on all additional insurance products.
**A job that respects your personal life and dreams**
With 35 days off per year to recharge, home working options, sports facilities and professional training to make sure you stay in shape mentally, physically and professionally
-
Marketing & Customer Journey Expert
il y a 4 semaines
Brussels, Belgique AXA Temps pleinThe Value Proposition & Go-to-market team aims to support Sales & offers digital solutions to AXA clients for all products & customer segments (Retail, Corporate & Public Sector). The team is in charge of digital marketing projects (customer journeys, direct marketing, beyond insurance service definition) as well as all copy-writing aspects linked to the...
-
Marketing & Customer Journey Expert Life
il y a 3 semaines
Brussels, Belgique AXA Temps pleinL'équipe Value Proposition & Go-to-market vise à soutenir les ventes et à offrir des solutions digitales aux clients d'AXA pour tous les produits et segments de clients (Retail, Vie et Santé, Corporate & Secteur public). L'équipe est chargée des projets de marketing digital (parcours client, marketing direct, servicing) ainsi que de tous les aspects...
-
Marketing & Customer Journey Expert P&C Retail
il y a 3 semaines
Brussels, Belgique AXA Temps pleinThe Value Proposition & Go-to-market team aims to support Sales & offers digital solutions to AXA clients for all products & customer segments (Retail, Life&Health, Corporate & Public Sector). The team is in charge of digital marketing projects (customer journeys, direct marketing, beyond insurance service definition) as well as all copy-writing aspects...
-
Marketing & Customer Journey Expert Life
il y a 3 semaines
Brussels, Belgique AXA Temps pleinHet team Value Proposition & Go-to-market wil de verkoop ondersteunen en digitale oplossingen aanreiken aan de klanten van AXA voor alle producten en klantensegmenten (Retail, Leven en Gezondheid, Corporate & Openbare sector). Het team is verantwoordelijk voor digitalmarketingprojecten (klantentrajecten, direct marketing, servicing) en alle redactionele...
-
Digital Customer Journey Expert
il y a 4 semaines
Brussels, Belgique ING Temps plein**[Digital Customer Journey expert - Customer Activation & Engagement / Tribe Daily Banking & Mobile First - Brussels - 1**7**: **[Digital Customer Journey Expert - Customer Activation & Engagement]**: ***Your role & work environment**: At ING we have bold ambitions to improve the digital experience for our customers while empowering people’s financial...
-
Marketing & Customer Journey
il y a 3 semaines
Brussels, Belgique AXA Temps pleinHet Value Proposition & Go-to-market-team streeft ernaar digitale oplossingen te ondersteunen voor verkoop en aanbod naar klanten van AXA toe voor alle producten en klantensegmenten (particulieren, bedrijven en openbare sector). Het team staat in voor digitale marketingprojecten (customer journeys, direct marketing, bepalen van de service na verzekering) en...
-
Digital Customer Journey Expert
il y a 3 semaines
Brussels, Belgique ING Temps pleinDigital Customer Journey Expert - Customer Acquisition & Engagement Your role & work environment At ING we have bold ambitions to improve the digital experience for our customers while empowering people’s financial health. At the same time, we want to make a positive contribution to the society and the world we live in. In Tribe Daily Banking and Client...
-
Senior Digital Customer Journey Expert
il y a 3 semaines
Brussels, Belgique ING Bank N.V. Temps pleinSenior Digital Customer Journey Expert - Digital Sales BE - Brussels - CJE Technical data function ING Belgium, Marnix Possibility of 50% work from home on the basis of a team agreement Job Level 16 Your role & work environment As a Senior Digital Customer Journey Expert, You will work in the Area Digital Sales BE, Tribe Digital & Customer Interactions. Your...
-
Marketing & Go To Market Expert Life
il y a 1 jour
Brussels, Belgique AXA Belgium Temps pleinIn Belgium, AXA is market leader in non-life insurance. We have more than 3,000 enthusiastic employees whose aim is to move from payer to partner for our 3 million clients. Our employees are our greatest asset. Therefore, a pleasant and modern working atmosphere is crucial to us. Together we seek to foster a diverse and inclusive culture where thoughts and...
-
Marketing & Customer Journey Expert
il y a 4 semaines
Brussels, Belgique AXA Temps pleinL'équipe Value Proposition & Go-to-market a pour objectif de soutenir Sales et propose des solutions numériques aux clients AXA pour tous les produits et segments de clients (Retail, Corporate et Public Sector). Elle est en charge des projets de marketing numérique (parcours client, marketing direct, définition de service Beyond Insurance), ainsi que de...
-
Customer Journey Expert
il y a 4 semaines
Brussels, Belgique ING Temps pleinCustomer Journey Expert - Fraud Prevention Customer Journey Expert - Fraud Prevention Fraud & Cyber Security Belgium 50% work from home **A day in the life of a Fraud Prevention customer journey expert** Each year fraudsters are becoming more innovative, more efficient, and more persuasive in their attempts to steal our customers’ funds. The traumatic...
-
Customer Journey Expert Digital Business Onboarding
il y a 3 semaines
Brussels, Belgique ING Temps plein**Customer Journey Expert Digital Business Onboarding**: Customer Journey Expert Digital Business Onboarding Digital Business Banking ~50% work from home **A day in the life of a Customer Journey Expert Digital Business Onboarding** - Creating and improving seamless, secure and personalized digital journeys to onboard business customers of all sizes -...
-
Customer Journey Expert
il y a 2 semaines
Brussels, Belgique ING Temps plein**Customer Journey Expert - Digital Channels** **Level 15 | 100% fixed contract | Brussels** **Your role & work environment** As a **Customer Journey Expert (CJE) Digital Channels**, you will analyse the behaviour of our customers when banking digitally, as well as the processes of digitizing sales and services at ING. Armed with those insights, you will...
-
Customer Journey Expert
il y a 4 semaines
Brussels, Belgique ING Temps pleinCustomer Journey Expert Universal Digital Business Banking / Customer Data 50% work from home A day in the life of a Customer Journey Expert at Customer Data - Data Governance - Provide expert advice on customer data definitions, customer data exchange models and data mappings. - Organize and facilitate refinement sessions to clarify and drive decisions...
-
Customer Journey Expert
il y a 4 semaines
Brussels, Belgique ING Temps plein**Customer Journey Expert - Digital Channels** **Level 15 | 100% fixed contract | Brussels** **Your role & work environment** As a **Customer Journey Expert (CJE) Digital Channels**, you will analyse the behaviour of our customers when banking digitally, as well as the processes of digitizing sales and services at ING. Armed with those insights, you will...
-
Customer Journey Expert @ Customer Data
il y a 4 semaines
Brussels, Belgique ING Temps plein**Customer Journey Expert for Customer Data - Digital Business Banking - Brussels**: Work Location: Brussels Possibility of ~50% work from home on the basis of a team agreement Work Schedule: Full-time or part-time (>= 80%) **Your role & work environment****: You will be part of the Customer Data area within the Digital Business Banking department. We...
-
Customer Journey Expert Real Estate
il y a 3 semaines
Brussels, Belgique ING Temps pleinCustomer Journey Expert Business Lending - Real Estate Customer Journey Expert Business Lending Tribe Business Lending Work from home 50% A day in the life of a Customer Journey Real Estate - Contribute to the objectives of the Tribe within a self-steering squad, focussing on client-oriented products & services, increasing efficiency whilst keeping...
-
Customer Journey Expert
il y a 3 semaines
Brussels, Belgique ING Temps plein**Customer Journey Expert Finance & Reporting** **[Full time, ING Brussels combined with home working]** **Your role & work environment** As a Customer Journey Expert, you get the opportunity to shape the future of Finance at ING Belgium. Our team is dedicated to keep ING Belgium licensed to operate, through the maintenance and upgrade of its Finance...
-
Customer Journey Expert CRM
il y a 3 semaines
Brussels, Belgique ING Temps plein**Customer Journey Expert CJE** **(Sales, Service and Advice Tooling - Assisted Channels Tribe) **Excellent learning environment with great opportunities**: **Technical data function** Work location : Brussel Possibility of 50% work from home on the basis of a team agreement Function Code : Customer Journey Expert - Channel Management IIIWork schedule :...
-
Customer Journey Expert
il y a 3 semaines
Brussels, Belgique ING Temps plein**Customer Journey Expert - Finance & Risk** **[Full time, ING Brussels]** - This vacancy is currently reserved until _January 15th_ for _employees _in scope of the business evolution_s in COO_ _submitted to the Works Council for advice on _November 17th._ **Your role & work environment** You will join the Tribe Finance & Risk Support Chain within the...
