Duty Control Officer

il y a 2 semaines

Brussels, Belgique Systems Planning and Analysis, Inc. Temps plein

Overview:
Systems Planning and Analysis, Inc. (SPA) is a well-established and progressive defense contracting company in the Northern Virginia area just a few miles south of the Pentagon. We are a professional services firm established in 1972 that has a long-standing reputation for unrivaled technical and analytical support to some of the top decision makers in the Federal Sector. We do state of the art work and have a cadre of outstanding professionals on our team.

SPA has an immediate need for a Duty Control Officer

**Responsibilities**:

- Planning, management and control of the NATO networks Admin smart cards:

- Performs day-to-day operations/management of ENPKI certificates;
- Performs duties as Duty Control Officer from an extended hours battle rhythm to an 24/7 shift system;
- Co-ordinate control of fault management for NATO CIS, acting as the single point of contact in NCI Agency for the CSUs, National control centres, any other control centres set up for operations and exercises and NATO operational community during non
- working hours;
- Co-ordinates the activation of network-wide actions to restore communications connectivity and monitoring, plans as they affect the network;
- Provides impact assessments on incidents (outages/degradation) of CIS services and coordinates the Service Support Cells or any Service Line technician in directing corrective actions;
- Prepares and presents special summary briefings and status reports, every working day and as required;
- Supervises the contingency plan implementation/cessation activities for systems;
- Participates in the development and in the implementation of plans for the cut over of new systems, projects and facilities;
- Keeps special files or any other shared information systems updated, which contain user/subscriber information of the assigned systems;
Qualifications:
**Required Qualifications**:

- University Degree and 2 years function related experience
- ITIL Foundation and Service Operations
- CIS planning experience in a National or International HQ at divisional level or above
- Advanced data processing for word processing, spreadsheets, graphics presentations and databases
- Has got experience in identifying and resolving complex problems and assignments, able to determine when problems should be escalated to a higher level;
Plans, schedules own work and work of others. In predictable and structured areas may supervise others;
Experience of NATO responsibilities and organization and/or in an international environment comprising;
- Experience in team management and staff work'
- National of one of the 30 NATO countries
- In possession of an active National and/or NATO Secret security clearance

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