Credit & Collection Manager

BUILD SOMETHING STRONG. BUILD YOUR FUTURE AT HILTI.

As a Credit & Collection Manager, you take full ownership of the department for MO Belgium & Luxembourg, leading credit and collection strategies, ensuring compliance and risk management, and driving digitalization and continuous improvement across processes. You manage complaint handling, deliver tangible business results, and inspire a high-performing team while developing talent for the future. You act as a change agent, turning complex challenges into opportunities, collaborating across functions, and creating lasting value for the organization and its customers.

WHAT YOU'LL DO

Credit & Collection
- Lead the department for MO Belgium & Luxembourg and manage all credit and collection activities;
- Drive digitalization, automation, and process improvements, while translating strategy into measurable results.

Compliance & Risk
- Ensure internal controls, audits, and compliance checks are executed and continuously improved;
- Monitor risks and opportunities to balance customer needs with company exposure.

Complaint Handling
- Lead the complaint team, ensuring timely resolution and continuous improvement of processes.

Leadership & People Development
- Inspire and develop a high-performing team, supporting talent growth and succession planning;
- Collaborate with sales to resolve customer credit and payment issues effectively.

Entrepreneurship
- Act as a change agent, challenging the status quo and implementing best practices;
- Drive value-added services and ensure customer satisfaction through proactive problem-solving.

WHAT YOU’LL BRING
- Master’s degree and 5+ years in C&C or related finance roles;
- Highly organized, detail-focused, and able to manage multiple priorities;
- Passion for developing talent and building high-performing teams;
- Entrepreneurial mindset, embracing innovation and change;
- Fluent in English plus French or Dutch; the second language is a plus;
- Inspiring and adaptive leadership that motivates diverse teams;
- Strong customer focus with a value-adding mindset;
- Decisive and fact-driven, able to take calculated risks;
- Strategic thinker with proactive business insight;
- Skilled collaborator and influencer across functions;
- Results-oriented with a hands-on approach.

WHAT’S IN IT FOR YOU
- A dynamic and motivating work environment where outstanding performance is recognized and rewarded;
- An open feedback culture, focused on continuous development, learning, and collaboration;
- Numerous career opportunities, both horizontal and vertical, based on motivation and results;
- A sustainable and socially responsible company culture, committed to making a positive impact on people and the environment;
- Flexible work arrangement: 3 days per week in the office and 2 days remote;
- A competitive salary (based on a 38-hour week), complemented by a group bonus and an individual annual bonus;
- A comprehensive benefits package, including a company car with a charging/fuel card, group and hospitalization insurance, net allowance, flexible compensation options, laptop and internet support, mobile phone and subscription;
- 25 days of vacation, with the option to purchase additional days via the Flex-plan;
- Team activities, sports events, and social initiatives that foster cohesion, fun and unforgettable experiences;
- Ongoing training and personal development programs to help you grow your skills and advance your career;
- A supportive environment that values work-life balance, inclusion and the well-being of every employee.

WHY HILTI

Hilti is a global leader in construction innovation, with more than 34,000 team members across 120 countries. Guided by our purpose, Making Construction Better, we’re driven to keep learning, growing, and finding new ways to make a lasting impact. Here, you’ll be empowered to use your strengths, work with a global and inclusive team, and take on meaningful challenges. At Hilti, you’ll have the chance to make your ideas, achievements, and growth real through purpose, passion, and teamwork.

COMMITMENT TO INCLUSION

At Hilti, inclusion is a key focus in how we work, lead, and grow together. We are committed to embracing diversity of thought and creating an environment that is inclusive of everyone, everywhere. We continuously strive to ensure every voice is valued and every team member feels empowered to contribute. By building on this foundation, we strengthen our teams, our innovation, and our impact, making construction better together.

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