General Manager

Are you a fan of unconventional lifestyles and distinctive design? Become part of the nhow brand, with hotels inspired by their destination's vibe, becoming a distinctive, ground-breaking and iconic hub in key destinations across Europe and Latin America.

Work in a fresh, thought-provoking universe conceived to stimulate the senses while immersed in a spectacular, avant-garde environment.

Join a team with a Millennial and Gen Z mindset, eager to live story-worthy experiences and ready to inspire you to create your own.

As **Hotel Director**, you will oversee the daily operations of the hotel as well as provide leadership and strategic direction to all departments in support of service culture, maximized operations and guest satisfaction.
You will plan and supervise the activities of the team members to ensure a smooth and profitable running of business.

**What do we offer?**:
At **Minor Hotels Europe & Americas** we are committed to shaping exciting careers worldwide and cross-cultural experiences. Our journey is fuelled by the passion and dedication of our incredible teams, who also enjoy inspiring and exclusive benefits such as:

- Worldwide experience - diversity of 150 different nationalities.
- Career development opportunities full of national and international challenges.
- Wide range of training programmes to enhance your skills.
- Wellbeing initiatives, including flexible working conditions.
- Team member recognition programmes, including Memorable Dates.
- Ability to make a difference through our sustainability programme and volunteering initiatives.
- Team member rates and promotions, offering discounted rates in our hotels around the world and exclusive benefits through our corporate loyalty programme.

**What are you going to do?**:

- Analyze the operations reports and management hotels account, studying the different parameters as well as their evolution.
- Elaborate the hotel annual budgets, on the basis of the commercial objectives defined by the Management, market, environment and historic sales.
- Guarantee that cost and productivity are adapted to revenue performances.
- Manage the commercial activity of the hotel together with the commercial department, designing the rate structure based on the defined commercial policy, occupation level and evolution of the market.
- Identify commercial opportunities, contact potential clients and make visits and presentations of the hotel’s services. In addition, try to find out the additional business potential of our in-house guests, and also hunt for the missing guests.
- Work closely with Sales as well as the Revenue Management department to maximize room revenue.
- Manage and coordinate the implementation of the different defined corporate policies and projects together with the correspondent corporate department (CRM & Loyalty, Marketing, Quality, Customer Experience, etc).
- Communicate with customers when appropriate (welcome them in the facilities, address their complaints, find solutions to problems, offer information etc.).
- Represent the company and the hotel on several occasions within the communities where we operate.
- Inspect facilities regularly and enforce strict compliance with health and safety standards.
- Monitor and develop team members’ performance, providing supervision, professional development, evaluations and delivering recognition and reward.
- Recruit, interview and train team members.

**What are we looking for?**:

- At least 2 years’ experience as a Deputy Manager, preferably in a hotel of similar size and complexity.
- Highly appreciated international experience and/or having performed functions in more than one hotel.
- Degree or diploma in Business Administration, Hotel Management or related field.
- Good knowledge of the principles of revenue management and commercial policies.
- Working knowledge of various computer software programs (Microsoft Office, etc) and Front Office systems.
- Fluency in local language is a must and a high level of English is required
- Results driven and focus on detail
- High level of commercial awareness and sales capabilities.
- Outstanding management and leadership skills.
- Strong interpersonal and communication skills.
- Demonstrable aptitude in decision-making and problem-solving.