CEO Legal Village

Place du Trône 1, BRUXELLES, BE, 1000
- CLAIMS AND ASSISTANCE
- 11040
- 5 - Sedentary
- Jennifer COPPIETERS

Legal Village is AXA Belgium’s dynamic Legal Protection entity and a cornerstone in the P&C Retail growth strategy. The CEO of Legal Village will lead the upcoming transformation and growth chapter of this entity, turning it from a challenger into a reference in the market - for brokers, partners and customers.

As CEO of Legal Village, you will take full ownership of the Strategy, P&L and Operations of the entity, driving a strong commercial momentum in close alignment with the Chief P&C Retail Officer and Chief Distribution Officer. You will also represent Legal Village externally, positioning it as a trusted and qualitative partner, and internally, steering cross-functional collaboration to deliver the strategy across Distribution, Finance, Product Management, Pricing, Underwriting, and Claims.

**Key responsibilities**:
Within this strategic leadership role, you will:

- Define and implement the end-to-end strategy for Legal Village in Belgium, ensuring alignment with AXA Belgium’s strategic ambitions and P&C Retail objectives.
- Manage the P&L of Legal Village, driving profitable growth and delivering the Strategic Plan objectives through effective management of premiums, margins, and operational excellence.
- Lead the commercial strategy of Legal Village:

- Steer and coordinate the Sales team, ensuring qualitative technical support to the brokers and partners.
- Leverage AXA Belgium’s One Distribution model, working closely with P&C Retail Business Managers and P&C Corporate Account Managers to unlock market opportunities.
- Engage actively in broker relationship management, including hunting new brokers, identifying & building strategic partnerships, negotiating commercial agreements, and defining the commissioning strategy.
- Shape a differentiated Product & Pricing strategy, ensuring Legal Village offers a competitive and profitable value proposition that meets the evolving needs of brokers and partners.
- Drive technical excellence and agility in underwriting, ensuring the team delivers fast, qualitative support to brokers and customers in a high-growth environment.
- Steer the Claims ecosystem, unlocking levers of profitability, operational efficiency, and service quality improvement in collaboration.
- Unlock the potential of technology and AI to optimize processes and unlock new business potential.
- Ensure regulatory, legal, and fiscal compliance across all operations, maintaining the highest standards of governance.
- Represent Legal Village at AXA Belgium’s Retail CoDir and other governance bodies (such as P&C Business Review), influencing strategic decisions and ensuring the entity’s voice and ambitions are well integrated into AXA’s overall roadmap

**Your Profile**
- You are a seasoned insurance executive with strong strategic, commercial, and leadership skills.
- You combine business acumen, negotiation skills, and entrepreneurial drive with the ability to mobilize teams and stakeholders around an ambitious growth strategy.

**Key competencies and experience**:

- Proven experience in P&L ownership, strategy definition, and commercial development within the insurance sector.
- Strong understanding of brokers and distribution ecosystems in Belgium, with the ability to build, influence, and negotiate partnerships.
- Technical expertise in underwriting, product development, and Operations, with the ability to translate technical excellence into commercial success.
- Strong leadership and people management skills; able to inspire teams, foster collaboration, and drive performance in a matrixed environment.
- Demonstrated success in managing internal stakeholder ecosystems, bridging functions such as Distribution, Underwriting, Product Management, Pricing, Claims, IT, and Finance.
- Strategic thinker with strong analytical and execution capabilities, able to connect vision to action and deliver measurable outcomes.
- Excellent communication and influencing skills; ability to represent Legal Village in high-stakes internal and external discussions.
- Trilingual: French, Dutch, English.
- AXA aims to be a reflection of the diverse society in which we live and has therefore been pursuing a policy of active diversity, non-discrimination, and equal opportunities for many years. In this context, we guarantee equal treatment and access to recruitment, regardless of age, origin, cultural background, disability, gender, sexual orientation, or other characteristics_._

**AXA Belgium**

We are more than 3000 employees, partnering with 3200 brokers, located in our modern offices in Brussels, Antwerp, Eupen, and Liège. We are serving 3 million customers, and we are proud to be the number 1 car insurer. It is our ambition to not only be a payer but rather a real partner for our customers.

Our four core values drive us every day to give our best for our customers while collaborating effectively wit