Coordinator Customer Administration

**Job Purpose & Primary Job Responsibilities**

As Coordinator Customer Administration you are responsible for the overall execution of service tasks, ensuring high quality customer service by delivering on agreed targets and objectives. In cooperation with the Customer Care team and supported by ONE's growing range of customer self service tools you contribute to the overall Customer Service experience of both Key Accounts and ONE Care clients.

**Main responsibilities**
- **Day to Day Operations**: You are responsible for the execution of occurring and/or assigned administrative tasks such as, but not limited to, booking audit review, dispute handling, and general administrative tasks, including approaching the customer as and when needed. In order to successfully do so you need to actively keep abreast of sector
- and internal knowledge development as well as any changes to SOPs and relevant rules and regulations (documentation, invoicing etc.)
- **Process & Quality management**: In order to maintain and enhance ONE's service to customers overall, you ensure defined quality standards and KPIs are met.
- **Communication &** **Collaboration**: Ensure good collaboration and communication within departments and across. Work closely with ONECare Service agents and Customer Care Coordinators and communicate effectively with customers.

**Required Skills & Competencies**
- Quick learning ability and ability to adapt rapidly
- Able to work independently as well as within a team
- Solid basic knowledge of the shipping business
- Knowledge of Google Sheets/Excel is a must
- Analytically strong
- Strong communication skills, customer and service oriented
- Fluent in Dutch and English (verbal and writing) is a must
- Enthusiastic teamplayer

**What We Offer**
- 1 year contract
- Market based salary
- 26 Holiday days per year
- Holiday allowance
- 13th month
- Lunch vouchers
- Eco Vouchers
- Pension Plan
- Hospitalisation Insurance
- Occupational Disability Insurance
- Commuting Allowance