Coordinator Customer Administration

il y a 2 semaines

Berchem, Belgique Ocean Network Express Temps plein

**Job Purpose & Primary Job Responsibilities**

As Coordinator Customer Administration you are responsible for the overall execution of service tasks, ensuring high quality customer service by delivering on agreed targets and objectives. In cooperation with the Customer Care team and supported by ONE's growing range of customer self service tools you contribute to the overall Customer Service experience of both Key Accounts and ONE Care clients.

**Main responsibilities**
- **Day to Day Operations**: You are responsible for the execution of occurring and/or assigned administrative tasks such as, but not limited to, booking audit review, dispute handling, and general administrative tasks, including approaching the customer as and when needed. In order to successfully do so you need to actively keep abreast of sector
- and internal knowledge development as well as any changes to SOPs and relevant rules and regulations (documentation, invoicing etc.)
- **Process & Quality management**: In order to maintain and enhance ONE's service to customers overall, you ensure defined quality standards and KPIs are met.
- **Communication &** **Collaboration**: Ensure good collaboration and communication within departments and across. Work closely with ONECare Service agents and Customer Care Coordinators and communicate effectively with customers.

**Required Skills & Competencies**
- Quick learning ability and ability to adapt rapidly
- Able to work independently as well as within a team
- Solid basic knowledge of the shipping business
- Knowledge of Google Sheets/Excel is a must
- Analytically strong
- Strong communication skills, customer and service oriented
- Fluent in Dutch and English (verbal and writing) is a must
- Enthusiastic teamplayer

**What We Offer**
- 1 year contract
- Market based salary
- 26 Holiday days per year
- Holiday allowance
- 13th month
- Lunch vouchers
- Eco Vouchers
- Pension Plan
- Hospitalisation Insurance
- Occupational Disability Insurance
- Commuting Allowance

  • Customer Service Coordinator

    il y a 2 semaines

    Sint-Agatha-Berchem, Belgique Wolters Kluwer Temps plein

    Customer Service Coordinator  Ben jij op zoek naar een veelzijdige functie binnen een innovatief technologiebedrijf? Vind jij het leuk om dagelijks contact te hebben met klanten, partners en veel interne afdelingen? Spreekt dit je aan? Lees dan vooral verder over onze functie en wat wij jou als werkgever te bieden hebben!  Wat ga je doen? We zijn op...

  • Sales Coordinator Packs

    il y a 9 heures

    Berchem, Belgique Eastpak Temps plein

    We are looking for an outstanding **Sales Coordinator** to join our Sales Operations team within the **Planning & GTM Packs (Eastpak, JanSport & Kipling) EMEA** organization. In this role, you will support the Commercial and Planning & Go-to-Market teams in managing day-to-day operations across the Eastpak, Kipling, and JanSport brands. You’ll play a key...

  • Customer Service Administration Medewerker

    il y a 9 heures

    Berchem, Belgique Actief Interim Temps plein

    Werk jij graag in glijdende uren? Om 7u starten en om 15u30 stoppen of liever wat langer uitslapen en starten om 10u?Zit jij graag in je comfy outfit thuis achter je computer?In deze functie als customer service administration medewerker kan het allemaal!Je zal terechtkomen in een internationale omgeving in de chemische sector. - Als CSA medewerker ben je...

  • Outbound Logistics Coordinator

    il y a 9 heures

    Berchem, Belgique SD Worx Jobs Temps plein

    **Introductie**: Will you be our logistics hero? We're looking for a motivated Outbound Logistics Coordinator for our international client in Berchem, specializing in sustainable clothing, footwear, and accessories. Let your passion for logistics shine as you collaborate with top teams to achieve ultimate customer satisfaction! **Wie zoeken we?**: Who are...

  • Office & Facility Coordinator

    il y a 3 semaines

    Sint-Agatha-Berchem, Belgique CTRL-F Temps plein

    Functie Als Office & Facility Coordinator in Zellik, Brussel (BE) ben je het kloppend hart van onze organisatie en zorg je voor een vlekkeloze werking van ons kantoor en onze faciliteiten. Je bent het eerste aanspreekpunt voor bezoekers en het coördineren van facilitaire activiteiten op ons hoofdkantoor en in onze filialen behoort tot je kerntaken. Jouw...

  • Customer Service Advisor

    il y a 9 heures

    Berchem, Belgique Konvert Temps plein

    **Profiel** **Function and extras** - Giving customers tailored advice. - You will work Monday through Friday between 9:00 am and 6:00 pm. - The project is open on all holidays except Christmas, New Year's Day and Easter Monday. - Good to know: hourly schedules will be communicated at least 3 weeks in advance. - You will work in Berchem, or after 6 months...

  • Customer Service Advisor

    il y a 9 heures

    Berchem, Belgique Konvert Temps plein

    **Profiel** **Function and extras** - Giving customers tailored advice. - You will work Monday through Friday between 9:00 am and 6:00 pm. - The project is open on all holidays except Christmas, New Year's Day and Easter Monday. - Good to know: hourly schedules will be communicated at least 3 weeks in advance. - You will work in Berchem, or after 6 months...

  • Office & Facility Coordinator

    il y a 3 semaines

    1082 Berchem-Sainte-Agathe, Belgique CTRL-F Temps plein

    Functie Als Office & Facility Coordinator in Zellik, Brussel (BE) ben je het kloppend hart van onze organisatie en zorg je voor een vlekkeloze werking van ons kantoor en onze faciliteiten. Je bent het eerste aanspreekpunt voor bezoekers en het coördineren van facilitaire activiteiten op ons hoofdkantoor en in onze filialen behoort tot je kerntaken. Jouw...

  • Customer Service Advisor

    il y a 9 heures

    Berchem, Belgique Koramic2Engage Temps plein

    **You take the customer's side!**: **You take the customer's side!** A customer becomes your customer. Because you are ready to help via various channels. And there you are: a calm rock in the surf, a beacon of knowledge and friendliness. Sometimes you call to follow up. Until your customer is a satisfied customer. You do this with handy tools and...

  • Facility Manager/Office Manager

    il y a 3 semaines

    1082 Berchem-Sainte-Agathe, Belgique CTRL-F Temps plein

    Organisatie Het bedrijf is een toonaangevende groothandel in elektrotechnische producten, met Het bedrijf ondersteunt klanten volledig, van technisch advies tot projectbegeleiding en levering, zodat zij zich Als Office & Facility Coordinator in Zellik, Brussel (BE) ben je het kloppend hart van onze organisatie en zorg je voor een vlekkeloze werking van ons...