Claims Specialist

At **DIGI BELGIUM**, we're not just stepping into the telecom landscape; we're here to revolutionize it. With bold ambitions and a relentless drive, our mission is to disrupt the status quo, championing a customer-centric approach and a commitment to innovation. We're not just participants in the telecom industry; we're leading a transformative wave, reshaping connectivity with every initiative

To support us in this mission and as we transition from startup to scale-up, we are seeking a highly motivated and experienced **Claims Specialist**to be an integral part of the customer care service and who will play a key role in ensuring the overall quality of products and services, improving processes, and maximizing customer satisfaction.

**Your Role**:
As a Claims Specialist, you'll play a vital role in ensuring a seamless claims experience for our customers. Your primary responsibilities will include:

- Efficient Claim Resolution: Drive the swift resolution of claims, aiming to close cases within our ambitious timeframe.
- Cross-Functional Collaboration: Coordinate closely with various teams within DIGI to ensure smooth claim processing.
- Document Verification: Rigorously review and verify all supporting documentation to ensure accuracy.
- Proactive Document Collection: Actively seek additional information from customers as needed to expedite claim processing.
- Decision Making: Make informed decisions regarding claim approval or rejection, adhering to established guidelines.
- Reporting and Analytics: Generate regular reports on claim trends, performance metrics, and key insights.
- Training and Development: Collaborate with the Infrastructure team to provide comprehensive training on claim processes.

**What We're Looking For**:

- A Problem-Solver: You thrive on challenges and are adept at finding innovative solutions.
- A Detail-Oriented Mind: You possess a keen eye for detail and accuracy.
- Strong Communication Skills: You can effectively communicate with customers, colleagues, and stakeholders at all levels in French, English, and Dutch.
- A Team Player: You enjoy working collaboratively with others to achieve common goals.
- A Passion for Customer Service: You're dedicated to providing exceptional customer experiences.
- Previous experience in the telecom, construction, or insurance industry is a strong plus.
- While a relevant degree is preferred, we value practical experience and a strong work ethic. If you can show us your problem-solving skills, analytical capabilities, and hands-on approach, we're interested.

At **Digi Belgium** you will be part of an enthusiastic and ambitious team in which we greatly value your own input and believe in the growth of each of our employees. We offer you a great opportunity to work for a fast-growing and innovative employer that operates as a challenger in the Belgian telecom market. Next to this, we also offer a wide range of benefits, including:

- **
Dynamic Work Environment**: Dive into the bustling world of telecom at our startup Expect a workplace that thrives on challenges and growth opportunities.
- ** Competitive Compensation**: Enjoy a rewarding package including competitive salary and other interesting benefits.
- ** Permanent Contract**: Secure your future with us - enjoy the stability of a permanent contract.
- ** Invest in Yourself**: We provide ample resources for your personal and professional development. Use our generous budget to level up your skills and become even more awesome.
- ** Contemporary Workspace**: Immerse yourself in a cutting-edge office environment where innovation and collaboration reign supreme. Our central locations in Oostkamp and Brussels ensure easy accessibility.
- ** Flexibility and Work-Life Balance**: Embrace a flexible work culture that promotes harmony between work and play. Hybrid work arrangements and flexible hours allow you to strike the perfect balance.
- ** Extra Time Off**: Work hard and reap the rewards Enjoy an extra 12 days off per year for full-time employees, making those 40-hour weeks fly by.
- ** Convenient Location**: Located in Brussels next to the railway station and in Oostkamp next to the exit, our offices are a breeze to reach, whether you're commuting by car or train.

**Curious For More?**: