Waiter (M/F/d) - Full-time - Nhow Brussels

Are you a fan of unconventional lifestyles and distinctive design? Become part of the nhow brand, with hotels inspired by their destination's vibe, becoming a distinctive, ground-breaking and iconic hub in key destinations across Europe and Latin America.

Work in a fresh, thought-provoking universe conceived to stimulate the senses while immersed in a spectacular, avant-garde environment.

Join a team with a Millennial and Gen Z mindset, eager to live story-worthy experiences and ready to inspire you to create your own.

**What do we offer?**:
In this position you are working for Minor Hotels, a professional international hotel chain with a dynamic and friendly vibe.
We understand that people make the difference, and this is conveyed in our excellent working conditions:

- Welcome at work: feel like a guest and enjoy a free night stay with breakfast in your hotel for 2 persons.
- Meal vouchers with Edenred.
- Full reimbursement of transportations costs from home work.
- Pension plan
- Hospitalisation insurance after 6 month.
- Eco vouchers of 250€ per year based on full time employment.
- Refer-a-friend bonus.
- People University: excellent training & (international) development opportunities.
- Excellent career opportunities: all employees of Minor Hotels are given priority on internal vacancies worldwide
- Explore the Minor Hotels brands with our employee rates starting from €36 in all our hotels worldwide, 30% discount in the F&B outlets.
- Friends & Family Discount: They can also book their next city trip with your Friends & Family code.
- Enjoy special discounts on a variety of (web) shops and leisure activities on our employee benefits portal.

**What are we looking for?**:

- Previous experience developing similar functions in other hotel chains, or related industries will be highly valuable.
- Vocational training on hospitality/F&B.
- Fluency in local language and knowledge of English is highly valuable.
- Working knowledge of various computer software programs (Microsoft Office, POS, etc).
- Customer service focus.
- Active listening and effective communication skills.
- Focus on detail.
- Sales oriented.
- Ability to work on your own and as part of a team.

**What are you going to do?**:

- Provide excellent customer service that promote satisfaction.
- Welcome and acknowledge all guests according to company standards.
- Maintain a direct and frequent contact with guests, especially during the most important moments of their stay, like breakfast, lunch, dinner and/or any events or meetings (banqueting, coffee breaks, etc.).
- Demonstrate an excellent knowledge of frequent guests, paying attention to their preferences.
- Be aware and offer the different products and services available at the hotel’s restaurant.
- Review daily specials and changes on the menu with the correspondent F&B team.
- Handle restaurant reservations.
- Effectively communicate with the Kitchen Staff to make sure orders are accurate and delivered promptly.
- Carry out the setting up and cleaning of the tables of the restaurant and meeting rooms as required.
- Fulfill processes and procedures related to product set ups, quality and service according to brand standards.
- Deliver checks and collect bill payments from guests, using the point-of-sale system, handling money, processing credit and debit cards.
- Identify opportunities to increase the F&B Department income by Upselling.
- Ensure that all F&B outlet are clean, neat and tidy and ready to accept guests.
- Follow all relevant health department rules/regulations and all customer service guidelines.