Engineering Support ‐ Client Deployment Services

Overview:
Systems Planning and Analysis, Inc. (SPA) delivers high-impact, technical solutions to complex national security issues. With over 50 years of business expertise and consistent growth, we are known for continuous innovation for our government customers, in both the US and abroad. Our exceptionally talented team is highly collaborative in spirit and practice, producing
_Results that Matter_. Come work with the best We offer opportunity, unique challenges, and clear-sighted commitment to the mission. SPA: Objective. Responsive. Trusted.

SPA has an immediate need for an Engineering Support ‐ Client Deployment Services to provide contracting services to NATO.

**Responsibilities**:
The work consists of five distinct work packages:

- Local logístical support (i.e. removing devices from delivery pallets and placing into temporary local storage, assisting with asset and configuration management activities)
- Breaking down of pallets and relocation of devices to be placed into temporary storage
- Assistance with asset and configuration management activities (i.e. capturing asset details, recording these and passing these onto CSU staff, in accordance with local guidance).
- Deployment of client device baseline, provided by the Purchaser
- The Contractor shall integrate the software packages provided by the NCI Agency
- Physical inspection of the hardware items for visible damage (screen broken, etc.) and will not deploy the baseline in case of any physical damage this is to be immediately reported to the local CSU staff.
- Configuration of BIOS settings as provided by NCI Agency prior to the deployment of the baseline.
- Deploy the CLIENT DEVICE BASELINE to the laptops and workstations.
- Ensure that the deployment for each device has been completed free of any errors or defects and produce and provide a log/report for each hardware asset.
- Assembly of end user equipment at user’s desk
- Unpack and disposal of packaging of all the end user equipment in scope MARCOM (CSU Mons areas).
- Assemble the end user equipment following the manufacturers’ guidance and NCI Agency (specifically CSU staff) direction (e.g. minimum required distance from other equipment, etc.) using the cables provided with the equipment.
- The installation will follow NATO EMSEC, physical security policies and installation standards, this information will be provided by the Agency to the contractor at least 10 working days prior to arrival onsite.
- Connect the end user equipment in a fully functional work position, including existing workstation/laptop peripheral equipment where applicable (e.g. KVM switches, media converters, etc.) and cabling (not including printers or label writer devices).
- Assistance with asset and configuration management activities (i.e. capturing asset details, port numbers and desk configuration, recording these and passing these onto CSU staff, in accordance with local guidance).
- Perform functionality tests showing all the equipment is connected as required (e.g. monitor, keyboard, mouse, and network LED indicator activity), complete and provide a checklist report for each work position.
- Configuration, testing and connection of the device to the network
- Ensure the equipment is connected to the correct network classification.
- Under the direction of NCI Agency technical staff, ensure the logical computer names are configured as required.
- Using provided credentials, join the laptops and workstations to the respective network domains.
- Perform functionality tests (e.g. login with a temporary account) that ensure the previous steps in this work package are completed successfully.
- Produce and provide a report/checklist for each laptop and workstation.
- Removal of previous workstations and peripherals from the desk, sanitizing classified items, and supporting local logistics
- Removal and relocation of previously installed equipment into temporary storage as directed by local CSU staff
- Capturing asset details for disposal activities by CSSC
- Assisting with device sanitization activities (i.e. removal of HDD, etc)
- Assisting with CSU Mons staff with activity related local logistics tasks

Qualifications:
**Required Qualifications**:

- Higher vocational training in a relevant discipline with 2 years post‐related experience.
- Or a secondary educational qualification with 4 years post‐related experience;
- Formal technical or professional certification, complemented with training in network management, system monitoring, software packaging and/or software development or equivalent through extensive professional experience
- Very good general working knowledge of IT hardware and auxiliary computer equipment, such as printers and scanners
- Experience of Configuration Management and Service Asset Management
- Prior experience of working in an international environment comprising both military and civilian elements
- Recent experience with NATO Secret/Unclassified systems, particularly