Vtc Technician

Overview:
Systems Planning and Analysis, Inc. (SPA) is a well-established and progressive defense contracting company in the Northern Virginia area just a few miles south of the Pentagon. We are a professional services firm established in 1972 that has a long-standing reputation for unrivaled technical and analytical support to some of the top decision makers in the Federal Sector. We do state of the art work and have a cadre of outstanding professionals on our team.

SPA has an immediate need for a VTC Technician to provide contracting services to NATO.

**Responsibilities**:

- Under the direction of Head VTC Control Centre, the incumbent will perform duties such as the following: - Operate VTC Service Desk Services;
- Operate VTC Scheduling Services;
- Operate VTC Video bridging Services;
- Operate VTC recording, playback and streaming services;
- Create, report, track and close VTC Resource and Service Trouble Tickets;
- Monitor, collect and survey VTC Resource and Service Trouble Tickets;
- Identifies, verifies and diagnoses suspected trouble VTC Resources and Services through monitoring (active and proactive);
- Monitor and Reports VTC Resource and Service Performance and Quality;
- Support End-2-End VTC Service Testing;
Qualifications:
**Required Qualifications**:

- Higher Secondary education or completed higher vocational training in a related field leading to a formal technical or professional certification with 3 years related experience;
- 3 years recent experience in VTC Operations;
- 4 years recent practical experience configuring, installing and troubleshooting industry standard VTC Endpoints from both Polycom and Cisco;
- 3 years recent practical experience configuring, installing and troubleshooting industry standard VTC Infrastructure Hardware from both Polycom and Cisco, including (Polycom RMX, MGC, RPRM, DMA);
- Good knowledge of Video Conferencing Protocols and Standards;
- Experience with VTC Scheduling Solutions.
- ITIL Foundation.
- National of one of the 30 NATO countries
- In possession of an active National and/or NATO Secret security clearance