Vtc Technician

**VTC Technician
- **Working Location**:Mons, Belgium**
- **Security Clearance**: NATO Secret**
- **Language**:High proficiency level in English language

**EXPERIENCE AND EDUCATION:
**Essential Qualifications/Experience:
- Certified Video Engineer, e.g. Poly Certified Video Engineer or CISCO Certified Network Associate Video (CCNA Video) or equivalent industry certification
- Very good working experience of/with protocols: H.323, SIP, SIPoTLS, HTTP, HTTPs, SSH, Telnet, DNS, SMTP, API, NTP, SNMP
- Good knowledge about Microsoft AD, Exchange
- Good knowledge about PKI
- Good knowledge of virtualized infrastructure environments including vSphere software
- Good knowledge about Routed Network Environments and Switching Network Environments
- Experience in documentation of solutions, maintaining user / administration guides and step-by-step instructions
- Practical experience in the use of modern concepts and accepted industry standards for configuration management
- Expected practical expertise:
ü worked in a network operation center or service desk function with customers and user contact

ü worked in network environment areas with Video and Voice infrastructure

**Desirable Qualifications/Experience**:

- Very good knowledge on Poly and Cisco video infrastructure
- Familiar with a multi-national work environment
- Industry Certification from Cisco: CCNA - Collaboration
- Industry Certification from VMware: Hyperconverged Infrastructure
- Industry Certification from Cisco: CCNA
- Good knowledge on common monitoring solutions, e.g. nGeniusOne, CA Spectrum

**DUTIES/ROLE**:

- Provide 2nd level incident support for static and deployable VTC infrastructure through ITSM ticketing system
- Work on work order requests
- Be prepared to do on-call support during out of business hours on a rotation basis
- Be prepared to work outside of business hours if required
- Ensure that on VTC elements, routine maintenance is performed
- Performs VTC infrastructures configuration and maintenance activities for all NATO exercises and missions under L3 support guidance
- Travel may be required
- Any other duties required