Functional Analyst
il y a 24 heures
**Responsibilities**:
- Providing support on Salesforce FSL/service cloud solution (user management, master data management)
- Defining use cases and user stories in collaboration with the business analyst configuring user stories
- Testing the use cases and user stories during System Tests and System Integration Tests
- Supporting Business during User Acceptance Tests
- Managing sanity checks after the deployment in Production of a release
- Ability to understand a problem, to reproduce it and to identify its origin
- Ability to work in Agile
- Ability to manage backlog management (using JIRA)
- Ability to manage functional analysis (Use Case / User story description)
- Ability to translate the functional need into user stories
- Ability to configure & develop in Salesforce platform (java script & apex code included)
- Ability to test a solution (Test case definition, execution, bug tracking)
- Master Data mass Creation/modifications (Service Catalogue, Timesheet, SA, ) via tools like Inspector
- Object Manager clear understanding of all possibilities about fields set up, page layout and lightening page, Validation rules etc..
- Knowledge of FSL objects (Service appointment, WO, WOLI, Timesheet, etc..) is a plus
- Administration of Users, User profiles, permission sets, User groups, User queue
**Job Summary**:
- Min. 4-5 years of experience
- Good Communication skills (ability to adapt the communication according to the audience)
- Solution oriented (ability to imagine quickly a work around, ability to quickly understand a problem in its context)
- Availability and service oriented towards Business
- Resourceful and technology driven
- Fluent in English and one local language (French or Dutch)
- Hybrid model of working (2 days WFH)
- Mandatory days on premise : Monday & Tuesday, a third day free to choose
**What we offer**:
- Get involved with state-of-the-art technologies and innovative projects
- Be part of a fast-growing company
- A competitive salary including benefits
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